What 891 owners told NHTSA about the 2021 Jeep Wrangler 4-door 4xe

While driving at highway speed on November 11, 2025, my 2021 Jeep Wrangler experienced a sudden and complete electrical failure without warning. A “Battery Saver Mode” message appeared, and within seconds multiple safety systems began shutting down. First Failure: While driving on the highway and exiting, the vehicle abruptly lost power steering, ABS, stability control, airbag system, exterior lighting, dashboard displays, and engine power. Multiple warning lamps illuminated at once. Steering and braking became extremely difficult, creating an immediate safety risk. I was able to coast to a stop and park. The vehicle then appeared stable and the messages cleared. Second Failure: After restarting the vehicle, the warning reappeared. While driving on a major high-traffic roadway, the vehicle experienced a total electrical shutdown in active traffic and would not restart. Third Failure: A towing service attempted to jump-start the vehicle; it briefly powered on, illuminated nearly every warning light, then immediately shut down again with the radiator fan running at full speed. The electrical system continued to collapse and the vehicle required a full tow. Inspection and Diagnosis: The dealership confirmed a complete alternator and charging system failure at approximately 36,419 miles. This failure occurred at only 4 years of age, which is unusually early for an alternator or charging system failure. The vehicle’s original battery also failed unusually early (at only 2.5 years old) without warning, which may have been an early indication of a charging system issue. The vehicle is lightly used, garage-kept, never off-roaded, and regularly maintained. The sudden loss of steering assist, braking assist, airbags, lighting, and engine power at speed and in high-traffic areas created an extreme safety risk for myself and others. This appears to be a premature electrical system failure and may relate to broader charging system concerns reported in similar vehicles.

NHTSA ODI 11699506

My Jeep 4xE popped a check engine light and I lost anything connected to the HV battery. The Jeep was lurching and driving strangely. The dealer said it required a new HV battery that was replaced under warranty. Just a week later the Jeep is recalled because these batteries could catch fire and I can no longer charge my vehicle or park in my garage. This means Jeep installed an HV battery that they knew was unsafe. This Jeep had a similar recall last year at the same time and received the “fix” which turns out did nothing to actually fix the issue with the HV batteries. I have lost confidence in this vehicle being safe for me and my family. This is dangerous and unacceptable!

NHTSA ODI 11699104

My 2021 Jeep Wrangler 4xe has now been through three separate recalls for the same high-voltage battery fire risk, each time with the same “software flash” remedy instead of a permanent repair. Recall 24V-111 (04B, Feb 2024): Software update to the Battery Management System (BMS) to detect battery faults. Recall 24V-720 (95B, Sept 2024): Reissued for the same defect, again using only a software update. Recall 25V-741 (68C, Oct 2025): A third campaign for the same issue, described once more as a “software flash followed by replacement if needed,” though parts are still unavailable. Each campaign cites potential separator damage inside the battery cells, which can lead to thermal events and fires. Despite multiple “fixes,” Stellantis has never provided an actual hardware remedy or replacement plan. Owners continue to be told to park away from structures and avoid charging their vehicles. More than a year after the first battery recall, the manufacturer still cannot supply a permanent remedy, exceeding the “reasonable time” requirement under federal safety law. I am filing this complaint because repeated software-only updates have not corrected the defect and the vehicle remains at risk of fire. NHTSA oversight is needed to ensure Stellantis provides a true, lasting fix rather than another temporary software patch.

NHTSA ODI 11698871

I own a 2021 Jeep Wrangler 4xe Rubicon with approximately 23,000 miles. I recently received notice of Recall 68C (high-voltage battery fire risk). Jeep’s instructions say not to charge the vehicle and to park it outdoors, away from structures, because of potential fire risk. The manufacturer has stated that no repair will be available until at least March 2026, leaving owners unable to safely use or charge their vehicles for months. This recall follows multiple previous recalls and investigations involving fire risk or electrical system failures on the Wrangler 4xe, including earlier campaigns related to the hybrid battery and software updates. The repeated safety issues raise concerns about the overall safety and reliability of this model. My vehicle is otherwise in excellent condition, but I can no longer use it as intended as a plug-in hybrid or safely park it in my garage. Jeep has not offered a timely fix, loaner vehicle, or buyback. I am reporting this because the ongoing risk of fire, coupled with repeated recalls and long repair delays, represents a serious safety hazard that deserves immediate NHTSA attention.

NHTSA ODI 11698799

The vehicle has multiple critical, uncorrected safety defects: Loss of Motive Power (RQ24012), Engine Contamination (CSN 78C), and Battery Fire Risk (Recall 68C). Incident Details (R/O [XXX], [XXX]): My 2021 Jeep Wrangler 4xe experienced a sudden and complete Loss of Motive Power while operating. The customer concern noted on the Repair Order states the vehicle "seems to loose power while driving above 30MPH... and feel like it was going to turn off." This failure rendered the vehicle inoperable and created an extreme safety hazard on a major roadway [XXX] ), forcing me to coast to safety. Component Failure and Safety Risk: The failed components are the Engine (2.0L Turbo), Hybrid Propulsion System, and Electric Coolant Heater (ECH). The dealer's repair (R/O [XXX]) confirmed system instability by replacing the ECH. This loss of power is directly linked to the manufacturer's known defect (CSN 78C), where sand contamination in the engine can cause catastrophic failure and unrecoverable loss of propulsion. This mechanical defect is the root cause of the safety risk and is currently under NHTSA investigation (RQ24012). Additionally, the vehicle is subject to Recall 68C (Battery Fire Risk), preventing safe use of the PHEV system and forcing me to park away from structures. The combination of these uncorrected defects puts both my safety and the safety of others at risk. Warning Lamps: A 'Service Hybrid System' light or similar warning message appeared at the time of the incident. The problem has been confirmed by the dealer (Price Chrysler Dodge Jeep Ram) and is documented in Repair Order [XXX]. The component is available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11698292

My local dealer has all the documentation on this jeep. It has been into the dealership many times now the check engine light is on for another problem which I am taking it in again this weekend . When I ask the dealer, I’ve been seeing things on Facebook about these jeeps having issues they just filled me full of a bunch of Bull and says every vehicle has issues. I’ve ran the VIN number and found out that mine is one of them that just catches on fire plus sometimes shakes when it’s driving down the road but that’s been minor considering everything else. One time I was driving up the driveway and it felt like the transmission slipped or something. They said it was something in the four-wheel-drive that went out. This is a new vehicle. It has very low miles on it. I’ve had it going on maybe the fourth year now it’s only got 31,000 miles on it I don’t drive it very far. It’s been in the shop several times for recalls or things that’s happened to it. When I first got it, it left me stranded would not start. I’d only had it a few days. It has been a lemon from start to finish. I am terrified to drive it and I don’t have another vehicle. I paid $55,000 for this jeep just a few years ago. I don’t know what I’m supposed to do. I desperately need help if the manufacturer is refunding people’s monies I want to make sure that I get enough money to buy another vehicle because this one is only a few years old and it’s been in the shop numerous amount of times. The other day it shimmied a little bit on the highway and I thought it was the road and now I’m reading that there’s problems with that also, it’s clearly a lemon. But as I said, I’m scared to death to drive it now. The newest development as I’ve said is now the check engine light is on. It’s only been out of the shop for maybe three weeks since they fixed something in the four-wheel-drive which I’ve never even used. I love the looks of this Jeep, but it’s not dependable so I need help.

NHTSA ODI 11698040

2021 jeep wrangler 4xe , power loss twice after recall was completed in 2022. INCIDENT AFTER RECALL completed. 1st - power loss, turtle sign. got stuck in hope BC, Canada. ECU FLASH fixed it, chilliwack, BC. 57000 miles roughly. Hv battery voltage sensor ckt performance issue. 2nd time- 62000 miles roughly, ABRUPT POWER LOSS on a highway, driving in passing lane 75mph, engine check lights on, after few secs full power loss, all lights on. After 30 mins of park mode, all lights went away. Towed it to dealership. They ordered a part, and is still stuck at dealership, since 15 days. Used my judgement & managed to safely coast and avoided risk of any incident. Turtle sign, and i think and something with battery verbiage popped up. Couldn't take an image as was in reactive mode. Parked and turned off the engine, called tow truck. After coming back from home waiting on a tow truck, turned on the car. All lights gone. Dealership found DTC's , crown jeep dublin perimeter drive, but couldn't recreate as per my knowledge, at this time. I am hoping dealership might fix my car soon. I am reaching out to let you know the recall countermeasure didnt fix the issue. Please push jeep for a permanent hard countermeasure, not a band aid. It's not just a severe inconvenience, but major risk for accidents on road. Dealership told me other cars came in for similar issue, due to OTA update for 24my and 25my 4xe's, and it was not applied on my car 21MY. Thanks

NHTSA ODI 11696436

While driving the 'service shifter' warning will flash and once this happens the steering locks up and the car shuts down. This primarily happens when hitting a bump, pot hole, railroad tracks, etc. After the warning flashes and the steering locks up, every light on the dash comes on as the car is shutting down. The vehicle is in the shop for the 3rd time within 9 months for the same issue. The dealership replaced the star link connector saying that was the issue but it is still occurring. The vehicle is currently in the shop with this issue and they are saying there is nothing wrong and 'no codes being thrown.' We have had this happen at least a dozen times on us while driving. A handful without hitting a bump or one of the specified causes. Once this happens, the car become immobile and has to be towed. The first time this occurred was within 10 days of purchasing the vehicle; it started happening in January and is still occurring. After the dealership 'fixes' it, the issue will not occur for a couple of months then it will happen again.

NHTSA ODI 11695988

My name is [XXX] , I am a citizen of Ukraine, and I currently reside in [XXX] . I am the owner of a 2021 Jeep Wrangler 4xe (VIN: [XXX] ), purchased at a U.S. insurance auction in August 2024 and imported to Ukraine. In October 2024, Stellantis/Jeep announced Recall 95B due to a risk of high-voltage battery fire. I contacted Stellantis Global Support and their official representative in Ukraine (Peugeot Citroën Ukraine), but they refused to perform the recall repair, citing that the vehicle was imported from another market and was previously repaired in a non-authorized workshop. The vehicle’s front-end damage was cosmetic only and did not affect the battery or high-voltage system. A full diagnostic inspection at ADIS-MOTOR, an official Jeep service in Odesa, Ukraine, confirmed the battery and all safety systems are fully operational. Despite this, Stellantis refused to include my vehicle in Recall 95B, leaving a fire-risk defect unresolved. I respectfully request that NHTSA review this case and ensure Stellantis fulfills its recall obligations for all affected vehicles, including those exported from the U.S. and located abroad. My contact details: [XXX] [XXX] Email [XXX] Phone: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11696004

Put a brand new battery in my vehicle - 3 days later driving on the highway had full loss of power - if said to service the charging system, and to put the car in park, then to press the brake and start button to start the vehicle. Went from 75MPH to 25MPH - rolled off the highway.

NHTSA ODI 11693752

My 2021 Jeep wrangler (VIN: [XXX] ) experienced an instrument cluster failure. I took the jeep to the local Jeep dealer for maintenance and verified the instrument cluster (IC) needs to be replaced. This issue is present for other 2021 Jeep wranglers (same make/model) and there is an active recall for them (NHTSA ID: 21V949000). However, my Jeep is not currently listed under the recall but has the same exact issue and requires IC replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11689286

Engine replacement in 2024 has caused constant errors and malfunctions to vehicle since. Vehicle under warranty and had been at dealership servicing for constant malfunctioning every 4-5 months since Feb of 2024.

NHTSA ODI 11688940

2021 Jeep Wrangler Rubicon, VIN [XXX] , Recall P0DAB-00 (Hybrid/EV Cell Balancing Performance Case #[XXX], Jeep corporate case manager Tiona. On 8/11/25, I brought my vehicle to Freeland Jeep, Antioch, TN for a separate issue and requested inspection for the open EV battery recall. The dealership gave a “green flag,” confirming no recall impact. On [XXX], the check engine light came on and the vehicle drove unsafely. On [XXX], the exact recall issue (P0DAB-00) was diagnosed — the same issue we asked to be inspected. Approval for hybrid battery replacement was granted; part was ordered for 9/3 with repair by 9/5 — repair never occurred. Service advisor Brian Astorga claimed the part “cannot be located.” Calls/emails to service manager David Beasley and case manager Tiona are unanswered. The timing is highly suspicious: the vehicle failed immediately after the “all clear” inspection, suggesting potential negligence or miscommunication. We are now more than 1 month without a vehicle, which is unsafe and unacceptable. AND we even had to argue with Jeep to cover a rental! Requested Action: Require Jeep to complete the recall repair immediately or initiate a full buyback. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11687345

The engine/power shut off while I was driving on the interstate (70mph). I had to use the remaining momentum to pull over to safety and get it towed to the dealer. It ended up the battery died, but I wasn’t notified in advance before this incident.

NHTSA ODI 11685402

Display screen for the heat and air, radio, backup camera stopped working. Entire unit will need to be replaced per our estimate.

NHTSA ODI 11684696

ubject: Urgent Safety Concern – Jeep 4xe Battery Recall Repair Failure Hello, A few months ago, my Jeep 4xe was brought in for the battery recall. The dealer informed me that the issue was resolved, but did not provide any clear details on what exactly was done. On [XXX], while leaving the U.S. Bank and making a left turn, my Jeep suddenly stopped in the middle of the road with a warning message: “Hybrid battery failed, cannot maintain speed.” The vehicle then crawled forward at a snail’s pace, even though the engine was still running and my foot was fully on the throttle. Fortunately, there was no speeding car coming from my left—otherwise this could have caused a serious accident, injury, or even death. Eventually, I was able to pull over to the right side, but the Jeep completely stopped again, creating a major traffic backup with constant honking. I was in a panic trying to call for roadside assistance. After about 5–10 minutes, I restarted the Jeep, pressed the brakes, and it finally began moving again. This was an extremely dangerous and life-threatening situation. If it had occurred on the highway, the outcome could have been catastrophic. I am urgently requesting that you contact the dealer immediately to investigate what went wrong with the recall repair, and why the issue was not properly resolved. Please instruct them to take immediate action to permanently fix this problem—whether that requires replacing the faulty battery or addressing any other underlying issue. I need assurance that I can drive this vehicle with peace of mind, without fearing for my safety or the safety of others. Thank you for your prompt attention. I look forward to your quick response and resolution. Sincerely, [XXX] VIN No: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11682567

Instrument Panel Cluster Failure Vehicle and incident details: Vehicle: Jeep (model year unknown) Date of failure: Evening of April 14, 2025 Symptoms: The instrument panel cluster went completely blank during a 25-mile drive far from home. Functionality lost: The ability to see speed, gas level, headlight status, and all alert lights. Prior warnings: No warning lights or alerts appeared before the failure. Repair status: The vehicle is at an authorized Jeep dealer, which has confirmed the issue is with the instrument panel cluster. Jeep has been notified and is working to replace the parts. Key event timeline: April 14, 2025: Instrument panel fails while driving. April 15, 2025: Car is taken to an authorized Jeep dealer for inspection. Post-inspection: Dealer informs the owner of the instrument panel cluster issue.

NHTSA ODI 11682534

Instrument Cluster Panel failure while driving. There was a recall for this part in many other jeeps in 2024, it’s time to throw another recall for this one as well. There are so many failures that the part is on backorder, my Jeep has been sitting at the dealership waiting for this part for 5 months now and there is still no expected date. My Jeep has been sitting on the lot waiting to be fixed for longer than I ever got to drive it after purchasing. Cant take it elsewhere because the odometer doesn’t function.

NHTSA ODI 11680095

Started Jeep dash lights did not function. Restarted Jeep and while driving noticed no compass reading & clock was incorrect. Both began to show proper readings in app 2 minutes. Checked all battery connections positive & ground on main battery. Second battery not accessible.Next day started Jeep clock off by several hours again. Corrected itself in a few minutes again. This occurred again a few days later. Fearful of short or battery issue that could shut down vehicle power while in motion or cause fire. Dealer replaced both batteries app 1 year ago & serviced Jeep with multi point inspection app 5 days before issues started.

NHTSA ODI 11678847

The contact owns a 2021 Jeep Wrangler. The contact stated that while the vehicle was parked and occupied at the residence, while attempting to charge the vehicle, the battery failed to charge. No warning light was illuminated. The vehicle was repaired under NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the recall repair failed to fix the vehicle. The contact stated that the failure occurred after the recall repair. The manufacturer was not notified of the failure. The failure mileage was 73,000.

NHTSA ODI 11676007

Defrost system comes on randomly for approx 45 seconds after starting the vehicle regardless of whether or not climate control is on, and regardless of outside temperature, engine temperature or other settings in vehicle. After the 45 secs, climate control returns to whichever current setting is and continues to operate normally.

NHTSA ODI 11674137

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The hybrid-electric system, including the high-voltage battery, battery pack control module (BPCM), and associated cooling systems, repeatedly malfunctioned. These failures caused loss of power while driving, electrical odors, and error messages. The vehicle is currently at the dealership for service and is available for inspection upon request. 2. How was your safety or the safety of others put at risk? The vehicle has lost power multiple times while in motion, including on city streets and highways. These unexpected power losses significantly increased the risk of rear-end collisions and limited my ability to safely accelerate or steer in traffic. I have had to take anxiety medication when driving the vehicle due to fear of these events recurring, and I am deeply concerned about the safety of my family, including a newborn passenger. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issues have been confirmed by an authorized Jeep dealership on multiple occasions. Despite several recall campaigns and attempted repairs, the same power loss and electrical system problems have recurred. Service advisors and technicians acknowledged the problems and attempted component replacements and reprogramming, but the malfunctions persist. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected and serviced exclusively by an authorized Jeep/Chrysler dealership (Autonation CDJR in Roseville, CA). There is no indication that FCA/Stellantis corporate has physically inspected the vehicle beyond dealership reports. It has not been inspected by police or insurance representatives. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes. Warning lights and messages su

NHTSA ODI 11672452

⸻ Title: Loss of Power While Driving on Freeway – Dangerous Malfunction Similar to Recall 23V-116 Complaint Description: I am reporting a serious and dangerous malfunction with my 2021 Jeep Wrangler Rubicon EcoDiesel. While driving on a high-speed freeway (70–80 MPH), all warning lights on the dashboard illuminated—including the check engine light—and the vehicle suddenly went into limp mode, resulting in a loss of power. This occurred in fast-moving traffic, putting me at immediate risk of a crash. This started happening again every time I got on the freeway for 10 minutes. I’ve owned this Jeep for about a year, have never taken it off-road, and have kept it properly maintained. All electrical components, fuses, and systems have been inspected, and no clear cause has been found. The problem persists and is clearly not due to driver use or negligence. This issue strongly resembles Recall Number 23V-116, which states that affected vehicles may experience a loss of drive power, increasing the risk of a crash. That recall was for 2021 Jeep Wrangler vehicles, the same model and year as mine. However, my VIN was not included, despite the fact that I’m experiencing the exact same symptoms described in the recall notice: “A loss of drive power increases the risk of a crash.” This issue began occurring shortly after that recall was issued, and it has happened multiple times, mostly during highway driving—making the vehicle extremely unsafe. I believe my vehicle should have been included in Recall 23V-116, as this is clearly a safety-related defect involving the powertrain or control module software. This is an urgent safety issue, and I respectfully request that NHTSA investigate why this VIN was excluded from the recall and consider expanding the recall to cover additional affected vehicles before someone gets seriously injured or worse. Vehicle Information: •Year: 2021 •Make: Jeep •Model: Wrangler Rubicon EcoDiesel •Transmission: Automatic

NHTSA ODI 11672011

Vehicle check engine light illuminated along with multiple other lights on the dashboard. It had a difficult time accelerating on its own, very sluggish. At the next light the gas pedal was just tapped and the vehicle began to over accelerate increasing to over 30 MPH in a turning lane while crossing an intersection. Avoided a car accident and pulled into the nearest parking lot. That was the second time that type of incident occurred. The first time, the vehicle was self accelerating during 5 o’clock traffic in Los Angeles. We had to constantly press on the brakes only to avoid accidents until we could exit the freeway.

NHTSA ODI 11672069

Someone knocked saying the 2021 jeep wrangler 4XE was smoking. The vehicle was filled with smoke. When the back doors were opened, the interior neer the battery was all melted. A couple minutes later the vehicle burst into flames.

NHTSA ODI 11671275