What 891 owners told NHTSA about the 2021 Jeep Wrangler 2-door

Vehicle shut down while driving multiple times

NHTSA ODI 11600774

My wrangler 4xe stalled during driving twice even after the 2022 software update was done. I was unable to regain any power to the vehicle and had to have it towed to a dodge dealership for repairs.

NHTSA ODI 11600782

The contact owns a 2021 Jeep Wrangler. The contact stated that while his wife was driving approximately 65 MPH, the vehicle lost motive power. The contact stated that the “Shift to Park and Restart" message was displayed. The contact's wife was able to pull the vehicle to the side of the road and restarted. The vehicle was taken to a local dealer, but no failure was found. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000.

NHTSA ODI 11600825

My jeep quit while driving down [XXX] . I was the only one in the vehicle and was in the left lane. I pulled to the shoulder and shut down the vehicle. I could not get it to drive after I restarted. I unplugged the battery and waited a few minutes. When I reconnected the Jeep was back to running fine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11601006

While climbing a mountain pass between 2000' and 2500' MSL and passing some vehicles at approximately 70 mph, the vehicle suddenly lost power and multiple warning lights illuminated. These included: Service Electronic Throttle Control, Check Engine Light, Automatic Emergency Brake system failure, Adaptive Cruise Control system failure. After the initial power loss, the engine seemed to partially recover and could be driven below 60 mph until the vehicle was shut down and restarted. There were no signs or warnings of any impending failure. The coolant, engine oil, and transmission temperatures were well below the published limits. The danger was the power loss was sudden, unexpected, and at a critical time when passing large trucks and in the vicinity of heavy traffic with no emergency parking available. This reported event is the fourth time it has occurred. The vehicle has been taken to the dealer to repair it, and the dealers have attempted three times to fix it (all three times dealer fixed something different). All three times they reported the issue had been fixed, yet it has re-occurred after each time. It is currently scheduled for a fourth dealer visit.

NHTSA ODI 11601026

- loss of power -lag in gas pedal response - struggles to go up hills - lunges forward at times - its a 2021 and starting to have corrosion issues

NHTSA ODI 11601029

After charging my vehicle, I received a “Service Charging System” followed by a check engine light. I tried to shift gears from P (parking) to R (reverse) and it wouldn’t let me. When I finally got it to drive, my vehicle was only throwing hot air and it wouldn’t accelerate. I was going about 20 miles per hour and it loss all the speed. When I got to the light and tried to accelerate again, it moved for like 10 seconds and I wasn’t able to accelerate again leaving me stopped at the intersection for about 30 seconds. Once I was able to move again, my vehicle would stall.

NHTSA ODI 11601045

The contact leased a 2021 Jeep Wrangler. The contact stated while his daughter was driving 65-70 MPH, the wheels locked-up. Several unknown warning lights were illuminated. The contact's daughter was able to pull over to the shoulder of the roadway. The vehicle was towed to the dealer, where it was diagnosed, and the dealer determined that the failure was related to NHTSA Campaign Number: 22V865000 (Engine). The dealer performed the recall repair, and the wheels unlocked. The contact stated that while his daughter was driving 55 MPH, the failure recurred. The vehicle was towed to the dealer, where an unknown repair was performed; however, the contact declined to take the vehicle back due to safety concerns. The manufacturer was notified of the failure. The failure mileage was approximately 18,000.

NHTSA ODI 11596879

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11595417

Jeep has failed to repair the outstanding recalls--one of which says my Jeep can spontaneously combust on/off, charging/not charging, driving/not driving. Jeep offered to buy back my Jeep and now has put it into processing hell, essentially reneging its offer to buy back my Jeep, which I have in writing.

NHTSA ODI 11595206

The contact owns a 2021 Jeep Wrangler. The contact stated while driving approximately 60–65 MPH, the engine overheated, and the vehicle went into LIMP Mode. The contact was able to coast off the roadway. The contact retrieved DTC code: P00OF (Turbo Charger and Boost Module). The check engine warning light was illuminated. The local dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated that the failure was due to NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine). The manufacturer was not contacted. The approximate failure mileage was 31,300.

NHTSA ODI 11592651

The contract owns a 2021 Jeep Wrangler. The contact stated that the vehicle was included in NHTSA Campaign Number: 23V787000 (Electrical System), where the high voltage battery pack software and other updates were updated. The contact stated that after receiving the repair the vehicle started to run rough while driving at various speeds. The contact stated that the charging indicator was fluctuating, the RPM was fluctuating, and the check engine warning light was illuminated. The vehicle also ran rough while attempting to accelerate. The power would fail, and the vehicle would restart while driving at various speeds. The vehicle had been taken back to the dealer where it was diagnosed that the battery had failed. The dealer performed more software updates; however, the failure persisted. The dealer stated that the battery pack assembly needed to be replaced. The vehicle had not been repaired due to the dealer waiting for parts to be available. The manufacturer was made aware of the failure. The failure mileage was 34,000.

NHTSA ODI 11586769

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11581680

Been waiting since early January for Freehold Jeep to repair the recall with the hybrid batter, risk of fire while ignition is on or off. They are not calling me back to get this fixed.

NHTSA ODI 11579085

The engine would not shut off. Also, automatic transmission would not engage into drive.

NHTSA ODI 11575707

The contact owns a 2021 Jeep Wrangler. The contact stated while driving 40 MPH a message flashed on the screen stating that the vehicle was shutting down, pull over, and shift into park. The contact stated the vehicle lost power but was able to coast off to the side of the road. The contact’s husband disconnected and reconnected the battery, restarted the vehicle, and the vehicle operated normally. The vehicle was taken to the dealer however, the failure could not be duplicated. The dealer stated that the failure might be related to a recall that was previously repaired; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 32,000.

NHTSA ODI 11575748

I have been waiting for a recall to be fixed and Jeep has no known date of delivery for the recall part BUT Jeep has new ones on the lot for sale. My entire vehicle is acting up, one day my reverse sensors malfunction then they don't, my defrost is not working, I can't remote start at all and I live in Buffalo so I need a warm vehicle, the Jeep 4xe will jump forward when coming to a stop, the heater isn't responding when I turn up dial, the death wobble has happened. And my dealer is worthless - no communication so I have to resort to this writing. I bought the 4xe Jan 4, 2021 (brand new) because the "electric" miles get me back and forth to work just fine and less money for gas. The Jeep itself was $63K, and I bought extended warranty. Fast forward to today. I have gone over 2 months w/o electric b/c no parts avail.

NHTSA ODI 11572971

FROM JEEP - "An internally failed HV battery could lead to a vehicle fire with the ignition on or off. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Customers are advised to refrain from recharging these vehicles and not to park them inside of buildings or structures, or near other vehicles until the vehicle has the final repair completed." First: I live in Philadelphia and DO NOT have the ability to park away from structures, buildings or other vehicles. The jeep 4xe is capable of lighting on fire at ANY POINT and there is nothing I can do to reduce my risk. The recall has been made public since Nov 22,2023 and there is still no lead on a fix nearly 3 months later. Second: These are plug in hybrid vehicles that are of premium cost for the plug in/electric feature. Losing the ability to charge them greatly reduces the use and value of the vehicle. This is by far the worst recall I have ever seen and am dumbfounded that I now sit here nearly 100 days after the recall with no further instruction or lead on a solution. Jeep should be forced to compensate and provide a reasonable alternative until the solution is established.

NHTSA ODI 11572095

Recall for battery preventing use of the vehicle due to fire risk. Over 3 months of inability to use vehicle and sill no solution.

NHTSA ODI 11569841

We purchased our 2021 Jeep Wrangler Rubicon 4XE/4WD Hybrid in December of 2021. Since our purchase, we've received multiple recall notices which were since resolved. The volume of these recalls has been concerning to us, especially for such an expensive vehicle for which we had an expectation of quality. However, the most recent recall for the High Voltage Battery B9A/NHTSA 23V-787 is a catastrophic problem because we live in an attached townhome community. This exposes us personally to both catastrophic danger AND liability. Secondarily, we paid a hefty premium purchase price for a hybrid vehicle, a function that is lost to us now. We also incurred the considerable expense of installing a charger in our garage, for use with our Jeep Rubicon. We can no longer use this charging station.

NHTSA ODI 11569007

The vehicle had a tendency to shut down while driving - the HV battery recall is a significant safety issue. It’s been 3 months since the recall and I’ve heard noting about the fix. The manufacturer instructed owners to not park newt other vehicles, in a garage, and not to charge the vehicle. That’s an unacceptable situation considering the long options for parking all Violate the manufacturers instructions,

NHTSA ODI 11568164

My jeep wrangler entire dashboard turned red flashing , lighting up that the coolant was way too high. This has happened twice and both times when contacting Jeep corporate it was the waterpump that went bad and now has been replaced twice. Jeep corporate thinks that it is fine to replace a water pump twice in less than a year and a half . Now I have the death wobble where on the interstate at speeds over 60 miles an hour my steering wheel shakes like crazy making it hard to operate my 2021 wrangler unless I get under 60 miles per hour which is a risk for everyone on the road. When telling corporate about these issues. They have full documentation and they say well it’s covered under warranty. Well warranty doesn’t last forever and I am scared for my safety and others. Look at the reviews on Jeep corporate- none are good and talk continuously on water pump issues and death wobble problems . Please help me

NHTSA ODI 11565888

Recall (B9A) has been out since November of 2023. The recall states "An internally failed HV battery could lead to a vehicle fire with the ignition on or off. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage." As of today, no 'remedy' is available. In the mean time, can't charge the car. Driving the car would seem to be 'unwise' as the risk seems to be with the 'ignition on or off'. Can't park the car in my garage. Can't drive it to work as my employer doesn't want the liability should an issue arise. Been waiting patiently for a remedy - so far nothing but static.

NHTSA ODI 11565145

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine). The contact received a letter from the manufacturer stating parts were available and to schedule an appointment. The local dealer was contacted and referred the contact to the manufacturer. The manufacturer was made aware of the issue and stated parts could not be ordered unless the vehicle was already at the dealer or if the vehicle had experienced the failure listed in the recall. The contact had not experienced a failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Parts distribution disconnect.

NHTSA ODI 11564911

I received a notification in March 2023 that there was a recall on my vehicle concerning a faulty clutch plate. The issue still hasn’t been addressed and I’m concerned about driving it due to the number of incidents that have occurred.

NHTSA ODI 11564214