What 397 owners told NHTSA about the 2021 Jeep Grand Cherokee Srt

Vehicle reported on instrument cluster a loss of Electronic Stability Control, Power Steering, blind spot alert, adaptive cruise control, and cruise control. We have been having electronic issues for >2 months. Previously the vehicle reported an estart fault and would randomly engage the ebrake. It would not allow disengaging the ebrake unless the car was restarted and/or hood was opened and shut. This occured while turning left at a light causing the vehicle to abruptly stop in the intersection. We have had the vehicle serviced 2 times, and now will return it for a third time for these electronics issues.

NHTSA ODI 11488465

When I started the car and backed out I was alerted that the power steering had a failure and lane departure warnings also. Power steering was not working. Left car for an hour and when I restarted it, warning light was off and steering worked again. Random power steering failure is extremely scary.

NHTSA ODI 11482317

Driving vehicle at highway speeds, indicators and alarms started going off saying the power steering, airbags, brake assist, and park sense features were unavailable. I exited the interstate, parked in a nearby parking lot, turned off and restarted my car. All indicator lights were normal, so I began driving again. Approximately 43 miles later, also driving at highway speeds, the same indicator lights and alarms appeared. I exited the highway and tried turning off and restarting the car. Upon restarting, all indicator lights and warning messages stayed on, and the power steering was no longer functional. The car had to be towed to a local dealership.

NHTSA ODI 11476019

Two issues: power steering warning with no fix. Light remains illuminated. Second: ALM (Active Lane Management) will turn off sporadically and not turn back on. Sometimes takes a few stop and restart of the engine for the ability to turn back on.

NHTSA ODI 11474294

Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.

NHTSA ODI 11469863

2021 Jeep Grand Cherokee L Limited: Looses power steering and the light comes on and a message saying power steering unavailable. Took it to the dealer and they ran the code as the aux battery going below voltage threshold. They’ve changed this battery once already due to the same issue and the battery expanding because of the issue and the tsb (?) 3 times to try and fix this issue. This is about the 6th time I have taken it in. Chrysler lacks at figuring out what is wrong. They’ve gone through every wiring harness everything.

NHTSA ODI 11469505

Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.

NHTSA ODI 11468719

Airbag System Service Required light came on last night and then turned off. Power Steering Unavailable has come on two more times since my last time filling this out.

NHTSA ODI 11466347

This vehicle has so many issues. Including but not limited too: Car play not working, Start/Stop function not working with no message as to why, Power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat was expanded on the bottom, 4wd service light comes on randomly(mostly when started with the app) and many other issues.

NHTSA ODI 11465438

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the service power steering warning light was illuminated with an audible chime. The contact stated that while attempting to move to the side of the roadway the vehicle lost power steering functionality. The vehicle was driven to the residence and then towed to the dealer. The dealer diagnosed the vehicle and determined that there was grease in the power steering connectors and cleaned the connectors. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 38,000. THE CONSUMER MENTIONED ANOTHER RECALL NEEDING TO BE COMPLETED, BUT THE NECESSARY PARTS WERE UNAVAILABLE. THE RECALL CONCERNED THE TAIL LIGHTS.

NHTSA ODI 11463650

While driving on the highway, there was a massive electrical system failure, resulting in the power steering, air bag, lane management, emergency braking, and other systems failing immediately and without warning. Vehicle was almost impossible to operate, but an accident was avoided. These failures not only put the vehicle's occupants at risk (no air bags), but also other motorists with the sudden loss of power steering. Cursory research shows this is a somewhat common issue. The vehicle is being towed to the dealership to be inspected, but due to the safety issues this warrants a report.

NHTSA ODI 11463017

Power Steering Warning see dealer for service light appeared on dashboard upon starting vehicle. I tried restarting the vehicle 7 times, and it did not reset the light. Also, the steering wheel is very heavy to turn. It is available to inspection upon request. I will be taking it to the dealer tomorrow. I did not leave my parking lot because it occurred upon starting the car, and I was unable to take my children to tee ball.

NHTSA ODI 11461417

There are lots of non stop electrical issues with this car , main problem they had a internal recall for power steering wheel, few weeks later I lost control of the power steering wheel while driving it had an error massage on the main dashboard , “power steering currently unavailable service required “ . Luckily I was pulling out of a parking lot and was only going few miles an hour and I was able to stop , if I was going highway speed not sure if I was here typing this . The car barker have 8500 miles on it and it’s a major safety hazard . From what I understand I was not the only one with that issue and jeep sweeps it under the rug , if they aware of the issue why they don’t contact the car owners to bring them to fix the issue. ? Only when someone dies they will

NHTSA ODI 11460843

Steering wheel is very difficult to turn. The difficulty seems to vary somewhat with the temperature-- with the car extremely difficult to turn when both the car and weather are cold-- though even when warm it is more difficult to turn than it should be. The car operates as though there is no power steering when cold, or as if some component of the power steering is bad. The steering wheel also makes a ticking/brushing sound when turned (some component catching or rubbing against another component within the steering column). My safety is at risk because maneuvering the vehicle is difficult. It is especially difficult to maneuver at higher speed (the wheel is almost impossible to turn). Local dealership tested the vehicle and didn't report that they noticed any problems, though they never actually listened for any kind of friction or ticking in the steering column. They also have no frame of reference for how the steering wheel SHOULD turn, since they don't own the car, and as such would not be able to tell if there were a problem by feel alone. No warning messages appeared.

NHTSA ODI 11460346

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 75 MPH, the power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated and the vehicle failed to operate and function as needed. The contact used excessive force to steer the vehicle off the road and had to repeatedly pump the brake pedal. Additionally, the turn signals and warning lights failed to operate as needed. Due to the failure, the contact had the vehicle towed to a dealer however, the mechanic was unable to diagnose the cause of the failure. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 19,146.

NHTSA ODI 11458587

Power steering and lane keep assist have failed 3 times already for a new vehicle with less than 5k miles on it. Driven to/from work only.

NHTSA ODI 11456775

This is my second attempt to get someone to reach out. I have a 2021 Jeep Grand Cherokee L with approximately 3100 miles. This vehicle has been in the repair shop a minimum of 10 times. Power steering goes out at times while driving. This vehicle falls into the Lemon Law. I have been unable to reach anyone at Jeep Headquarters to assist with resolving this buy back. No one has returned my calls. This is a very serious safety concern

NHTSA ODI 11455302

The power steering and adaptive lane control system repeatedly fails. Loss of power steering makes the vehicle harder to turn. This problem was reproduced by a dealer and supposedly corrected by way of software update. This problem has not been corrected and continues to reoccur following the software update. The lamps for the power steering and adaptive lane control system appear when the systems are not working.

NHTSA ODI 11455331

This vehicle had a new complete transfer case after owning 3 weeks was in the repair shop for approximately 1 month. 1 week later power steering goes out. back at the dealership. Power Steering goes out again get back 1 day and Power steering goes out as I am driving. Back to the Dealership. 3 x power steering goes out. Now says a repair has been done. This week transmission and interior lights possibly going out. Car purchased new November 4, 2021 has less than 3000 miles on it. Has been in the repair shop approximately 3 months of the 4 months its been owned. This car actually scares me to drive it because I never know what's going to happen.

NHTSA ODI 11455167

On certain mornings, when the temperature is below 40 degrees, when the car is started it states that the power steering is unavailable and service is required. The power steering is sluggish and is not easy to drive. As the temperature warms up during the day, the power steering will return. It has been to the dealership on three occasions and currently there is no fix for this problem. Chrysler has told me that the problem is intermittent and the car is drivable without power steering. There is also a service bulletin on this and they expect a software update in the middle of the 1st quarter. We are now near the end of the 1st quarter with no fix in sight. What's more worrisome is that they are saying the vehicle is drivable. This problem has been confirmed by Chrysler and the dealership.

NHTSA ODI 11454994

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while starting the vehicle, the steering wheel was difficult to turn. The contact stated an unknown warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the charging system replaced. The vehicle and repaired; however, the failure persisted. The manufacturer was informed of the failure and suggested that the vehicle be taken to the dealer to be diagnosed. The failure mileage was approximately 2,000.

NHTSA ODI 11455082

The vehicle lost both power steering and lane keep assist during normal operation. The mechanical fall back steering still works, but that requires significant more force to turn the steering wheel. The issue went away next time I started the vehicle.

NHTSA ODI 11454391

Warning came up that Power steering is unavailable. There have also been numerous occasions before this where no warning has come on, but the steering wheel has a bad vibration while driving

NHTSA ODI 11453764

Power steering randomly goes out and random electrical issues and faulty sensors indicators. Vehicle has 8,000 miles I fear for my safety to safely operate this vehicle putting my life in danger and others on the highway.

NHTSA ODI 11452999

Power steering is intermittently unavailable

NHTSA ODI 11452666