What 397 owners told NHTSA about the 2021 Jeep Grand Cherokee Srt

Two days in a row - the jeep didn't start in the morning. After I started it with a starter. The first day, the buttons on the steering wheel and the safety system control stopped working. Incorrectly shows the fuel level. The second day when the car started with the help of a starter, the dashboard stopped working (completely went out). The battery was checked - it is 100% working The dashboard didn't work during the day. Everything worked in the evening. The engine speed does not rise above 3000 revolutions per minute. Now it doesn't show the fuel level in the tank correctly. Very often, security systems such as lane control and proximity to another car fail

NHTSA ODI 11538367

While driving at highway speed the motor shut down without any warning. I was in the center lane of traffic and had no acceleration, no power steering, nothing the vehicle went dead in highway traffic at highway speeds. I had to coast and get over several lanes and on to the shoulder. Vehicle came to a stop on a narrow shoulder with speeding vehicles and 18 wheelers whizzing by. I had to cal 911 and get police to help so I wouldn't get rear ended. Had to wait on shoulder for an hour to get a tow to safety. The vehicle never restarted, and the transmission was locked in park. The vehicle is now at the jeep dealership to see what happened. I just read on line that Jeep Grand Cherokees have this problem and Jeep is not doing anything to repair. Please advise me on how to proceed with this. I have been driving for 50 years, and today was the scariest day of my life I thought we were going to die in a pile up. Doug savage

NHTSA ODI 11535552

On May 4, 2023, immediately upon starting the car, warning lights were illuminated: Blind Spot Alert Unavailable - Service Required; Stop/Start Unavailable Service Stop/Start System; Service Electronic Stability Control; Oil Change Required; Service Power Steering; Check Engine Light. Vehicle had no power steering. It was taken to the dealership several hours later, and at that time no warning lights came on and the car had power steering. Dealership indicated that there was nothing wrong with the vehicle. On July 1, while driving 75 mph on I-95 in New Hampshire, while on a road trip from NY to Maine, multiple warning lights illuminated and vehicle immediately lost power steering. I was barely able to get it to the shoulder. Not one Jeep dealership in the area was available to see the car. A local mechanic was able to hook it up and determined that the car lost connectivity. He agreed to keep the car while we continued on our trip with a rental car we found and contacted our Jeep dealer. Two days later, while waiting for our Jeep dealership to tow it home, we learned that the vehicle was completely dead and won't even accept a charge to the battery. Chrysler Customer Service was called and a case was opened on July 3rd. Upon calling back on July 5th, I learned that they "closed" the case. No one could explain to me why and I asked for it to be reopened. Called back on July 11th and spoke with a different representative who indicated the case was "closed" and there was no indication of my call from July 5th. Reiterated and clarified all information and now await a call from a Specialist. The car is still not in NY and is still at the mechanic in NH waiting to be picked up by Jeep to be inspected and fixed. My safety and that of my family, and those in the cars around me, were put at risk as a result of this incident as I lost the ability to steer the vehicle while traveling at 75 mph.

NHTSA ODI 11531664

Not the first time but while I am driving the car steering will lock and I can no longer move it. The latest was when I went to see fireworks with my kids and while on the way there I was going to turn and while turning the steering locked and I couldn’t turn anymore so I had to break before I hit a pole but another car almost crashed into me, honked at me, and flicked me off. On the way home I was driving straight and Had to turn but couldn’t because the steering wheel locked and I almost drove into a canal. This is a safety issue that concerns me and I am scared for my life and my kids life and at this point I’m scared to drive because I don’t know when it will lock. I’ve taken it to jeep many times with no solution.

NHTSA ODI 11530358

Battery has died three times within 1.5 years…

NHTSA ODI 11522974

I was sitting in school pick up line with the Jeep off. I started it and everything was normal, until I pulled into the road. The power steering went out and the light on dash said lane management not working needs service. The light for the adaptive lane cruise control came on. I was driving and when I was trying to turn I would have to turn the wheel almost 360°! There was no issues or warnings lights prior to this happening. I called dealer and they got me in the next day. They say it needed a update but it's scary if this just happens without warning, especially if you are on the road.

NHTSA ODI 11519459

In January all lights loss of the power steering assist, traction control, lane assist, emergency brake, backup assist, airbags, etc. illuminated while driving. Made it home car failed to start next day, had to have it towed. Dealership replaced battery (car only 1 year old). 4 weeks later driving on highway doing 70 with whole family in car same thing occurs. Got off highway and parked. Total loss of power steering at this point and car undeliverable. Had to get it towed again. Dealership now says need to replace both batteries. This seems to be a HUGE safety issue. Multiple complaints online of the same thing occurring.

NHTSA ODI 11509244

Car has had erratic electric steering at low speed when making turns. Weird noise from electric steering system. We drove 6 miles to a local park. Walked the trails then got back into this car. Started up. Warnings came up on screen. 1 Service Stability system, 2 service blind spot monitor system, 3 rear collision avoidance unavailable, 4 Blind spot monitoring system became inoperative. 5. Electric steering became extremely difficult to operate. We restarted car 2 times and all the above warnings came on each time. As it was Saturday Evening, we limped car home. Parked in Garage and I started it 2 hours later with all the above warnings. Left overnight and started Sunday afternoon 2/11/23, no warnings. Drove car to selling dealership, parked in line for repairs and it is still there. Dealership has finally gotten in an entire electric steering assembly, as this was the stored codes from 2/10/23, and they are supposed to be installing it tomorrow 2/24/2023. Failure of an electric steering unit on a car that has no physical connection between the steering wheel and the front tires is a chilling event that needs tobe investigated. Thankfully I did not wreck the car, but I parked it because of the malfunction, and on hindsight, I should have had it hauled to the Dealership instead of driving it there.

NHTSA ODI 11508809

Steering wheel airbag cover cracked without pressing on the horn or any force. The lift gate will go up halfway and instantly come back down without pressing the button to make it come back down. And, the front passenger tie rod has been replaced twice in 18 months.

NHTSA ODI 11507559

On 12/31/2022, I received six notifications from my app regarding “theft alarm triggered”. Go outside horn is honking. Turn off and continued. January 2, 2023 I brought vehicle into jeep as my entire dash was glitching in and out. Couldn’t see my speed limit. Interior lights were turning on and off. Back light on interior tailgate was blinking. They had my car a few days and it was “fixed”. February 3, 2023 vehicle wouldn’t start. Replaced battery. Vehicle dash began glitching, interior lights turning on and off and theft alarm notifications. Brought into jeep they said it was the battery even though we just replaced battery. They replaced battery and called me to pick up the next day. 2/7/2023 same issues began occurring. However, when car was powered off, a buzzing sound was heard and interior lights were turning on and off. 2/8/2023 vehicle would not start. Had to be towed to dealership. Concerned there is an electrical issue that could cause a fire. Unsure if issue was reproduced but I have several videos all time stamped and dated to show delegates what is happening.

NHTSA ODI 11507297

While driving 65 mph, the power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated, and the vehicle failed to operate and function as needed. Had to used excessive force to steer the vehicle off the road and had to repeatedly pump the brake pedal. Additionally, the turn signals and warning lights failed to operate as needed. quickly pulled over and was able to make it to a parking spot. Could have been rear ended. Unable to drive the vehicle towed to a dealer. Second time the same issues occurred. Had to quickly react before getting rear-ended while driving 50 mph. The power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated, and the vehicle failed to operate and function as needed. Quick response to pull over so we weren't hit. No symptoms prior to all the lights flashing and losing power steering.

NHTSA ODI 11506014

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle had experienced a computer failure, causing an unknown module to be replaced. Additionally, the contact stated while driving 10-15 MPH and pulling out of the parking lot, the message "Activate The SOS" was displayed. The contact called Jeep Emergency System Department and inquired about assistance with turning off the emergency system and was informed that there was no indication that the SOS system message had been activated. The contact parked, turned off, and restarted the vehicle; however, the instrument panel lights and center display failed to activate even though the engine was still running. The vehicle lost motive power independently turned off and failed to restart. The vehicle was towed to the dealer, where it was diagnosed that the parking sensor module had failed, causing correlated damages to other unknown modules. The dealer replaced the parking sensor module; however, after driving the vehicle, the dealer diagnosed that the PCM and powertrain transfer case needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and advised the contact to trade the vehicle. The failure mileage was approximately 7,000.

NHTSA ODI 11502509

Bought vehicle in October - dealer was only able to give me the vehicle 2 months later. When I picked up the vehicle it smelled like something electric was burning. I texted my sales guy from the lot he didn't respond immediately I thought maybe it's just something outside the vehicle. Brought it home found it there is a recall on this vehicle and it doesn't accelerate efficiently. When I took it back to the dealership the dealer couldn't fix it and refused to take the vehicle back. I have paid my car payments for a vehicle I can't use. Please help me resolve this issue

NHTSA ODI 11498499

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 10 MPH and approaching a parking spot, several warning lights illuminated, and the steering wheel became difficult to turn. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the two batteries to be recharged. The batteries were recharged but the contact continued to experience the failure. The contact took the vehicle to another local dealer: Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136:(408) 580-8875), where it was diagnosed with needing the two batteries to be replaced. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle back to the first dealer: Putnam Chrysler Jeep Dodge. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 13,550.

NHTSA ODI 11494422

What component or system failed or malfunctioned, and is it available for inspection upon request? *radio, sound, bluetooth connection, dashboard, entire screen of radio, navigation, speakers, transmission slipping occasionally - yes it was available for inspection How was your safety or the safety of others put at risk? screen often updates itself while driving or the screen and dashboard turn completely solid white or black, preventing me from seeing speed, navigation or anything at all. The transmission often slips causing the jeep to lag. I still have a few dates of service following the forms that were uploaded. please contact me for all documents. Has the problem been reproduced or confirmed by a dealer or independent service center? YES Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? inspected by the original dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no they first appeared on 12-22-21

NHTSA ODI 11491793

Power steering becomes unavailable; the car will not drive; all safety features become unavailable. The first time happened in April 2022, vehicle only had 6k miles. I had to remove the power steering fuse and put it back in for the system to reset. The vehicle was taken to dealer for rapid response recall. October 2022, went to start car and the same message came out regarding power steering and safety features being unavailable, car would not start and had to reset the power steering fuse. The system reset, but now the engine light is amber and will not turn off; the vehicle has 16k miles. I will be contacting the service department first thing Monday morning

NHTSA ODI 11489458

Vehicle reported on instrument cluster a loss of Electronic Stability Control, Power Steering, blind spot alert, adaptive cruise control, and cruise control. We have been having electronic issues for >2 months. Previously the vehicle reported an estart fault and would randomly engage the ebrake. It would not allow disengaging the ebrake unless the car was restarted and/or hood was opened and shut. This occured while turning left at a light causing the vehicle to abruptly stop in the intersection. We have had the vehicle serviced 2 times, and now will return it for a third time for these electronics issues.

NHTSA ODI 11488465

My 21 Jeep Cherokee shipped from Detroit Stellantis HUGE cover up FLOOD car. My JEEP is 8 mons new. I leased it 12/7 contacted Uconnect on 12/13 for Powertrain Malfunction indicator light on. Dealer claims vehicle health reports aren’t accurate. At dealer 3/14/22 service found stored fault for oil, low oil, carpet was destroyed, getting oil changed at 2300 miles. Dealer only recorded oil change on car fax. 3/31st- June I filed a buy back claim w/ Chrysler. Chrysler denied. At dealer 6/11 code P060A, stop/ start doesn’t work, car stalls, radio turns up/down on its own, center consaul base popped out, burning Oil life rapidly. No work done. At dealer 6/14 ”faulty oil pump” said manager, car bucks on highway, car locked me out at 12:30 am called Uconnect they couldn’t bypass. They stated door was open still locked out, stranded multiple times, car will not start. Dealer has me reschedule get rental 6/21-6/29 to replace oil pump, and fix all issues. Dealer state My oil tank is full but dash says 41% oil .Electrical sys. is messed up Called lemon law atty, accepted case. Chrysler receives atty CLAIM whileJeep was still in the shop. dealer didn’t fix anything BUT ROTTED CARPET- OIL PUMP on back order CHRYSLER REFUSES to pay for loaner while oil pump is on back order. The car DOESN’T start. Pump to arrive late July. VM from dealer, Chrysler told dealer my vehicle is SAFE TO DRIVE w/ faulty oil pump. I called dealer to find out status of pump my Jeep needs another oil change at 5,000 mls & ENGINE LIGHT ON Dealer refused srvc b/c Chrysler told them about the lawsuit. Atty called dealer stated it’s a claim against Chrysler. Dealer still refused. My car won’t start,ENGINE LIGHT IS ON. TONS OF SAFETY ISSUES Called another Chrysler dealer VM they REFUSED to service Jeep. 7/23 took JEEP to 3rd Chrysler dealer found: PO6DA, B25AF-2A, B1561-13 Dealer SAID UNSAFE TO DRIVE! I HAVE NO CAR, NO $ CHRYSLER REFUSING TO PAY LOANER. Atty said this is FRAUD. Jeep won’t be in srvc 8/11 FRAUD

NHTSA ODI 11476034

Twice my vehicles charging system has not charged effectively. The first time, the adaptive cruise and forward collision systems became inoperable. During a 500 mile trip at highway speeds the battery voltage did not increase over 12.8v. This caused the air conditioner to stop blowing cold air on a 90 degree day. Two days later the air-conditioning system is still not operable.

NHTSA ODI 11474933

Two issues: power steering warning with no fix. Light remains illuminated. Second: ALM (Active Lane Management) will turn off sporadically and not turn back on. Sometimes takes a few stop and restart of the engine for the ability to turn back on.

NHTSA ODI 11474294

Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.

NHTSA ODI 11469863

2021 Jeep Grand Cherokee L Limited: Looses power steering and the light comes on and a message saying power steering unavailable. Took it to the dealer and they ran the code as the aux battery going below voltage threshold. They’ve changed this battery once already due to the same issue and the battery expanding because of the issue and the tsb (?) 3 times to try and fix this issue. This is about the 6th time I have taken it in. Chrysler lacks at figuring out what is wrong. They’ve gone through every wiring harness everything.

NHTSA ODI 11469505

Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.

NHTSA ODI 11468719

I started my car with my factory installed remote starter and 5 minutes later my car was engulfed in flames. This was a brand new car, and has been reported to Chrysler,. I reported this the day it happened on 5/9/22 and I still have not heard back from Chrysler. Just concerned this could happen to others.

NHTSA ODI 11465869

This vehicle has so many issues. Including but not limited too: Car play not working, Start/Stop function not working with no message as to why, Power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat was expanded on the bottom, 4wd service light comes on randomly(mostly when started with the app) and many other issues.

NHTSA ODI 11465438