What 397 owners told NHTSA about the 2021 Jeep Grand Cherokee Srt

The fuel pump and then in turn, the auxiliary pump failed. The car would keep turning over a lot before it started. The engine would stop in the middle of travel. This put us in risk as we travelled down the freeway. We took it to the dealership for inspection, and they found a defective fuel pump. There were no warning lights, messages when this occurred.

NHTSA ODI 11681527

have a delaminating touchscreen which is causing a safety issue.

NHTSA ODI 11681562

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the ESC and “Service 4WD” warning lights illuminated, causing the vehicle to shake abnormally. Additionally, the transmission unexpectedly shifted to 4WD Low while driving. The steering wheel vibrated while making a turn, and the vehicle jerked. The vehicle also intermittently failed to start immediately and made a clicking sound. The vehicle was taken to an independent mechanic, who determined that the ABS had failed, and that the drive train control module and transfer case control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,000.

NHTSA ODI 11680218

I went to put the car in park from driving and the car began jumping. The air conditioning fan stopped working inside the cabin. The air conditioning is not working in full speed and is not blowing hot out cool air.

NHTSA ODI 11677514

Was pulling into a parking spot on the 2nd level of parking garage and the Jeep accelerated and hit the cement wall at front of garage space. It accelerated on its own. The front of the jeep was crushed, and I ended up with a fractured sternum and a seat belt hernia which I will have surgery in the next couple of weeks. The airbags did not deploy. And I did not press on the gas pulling into the parking spot --- it just accelerated on its own. When I first got in the car the system showed that systems disabled, but the then the message went away. When I pressed seat one, it did not go in place and I had to adjust it on my own. I continued on to my dermitologist appointment , pulled into the the parking space and the instant brake when too close did not break and the air bags did not deploy. Thru me into the cement wall, and the whole front of the car was demolished, Not epairable.

NHTSA ODI 11676946

The leather of the dash that covers the airbag area has become unglued completely and is wrinkled all across the dash, and I am concerned the safety crash features will not work correctly now with premature failure of the adhesives that hold such a large area on the dash.

NHTSA ODI 11676028

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while the vehicle was parked and turned off, the headlights flashed off and on and the horn activated. The contact stated that eventually the vehicle failed to start and was towed to the local dealer who diagnosed that Body Control Module (BCM) was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 47,100.

NHTSA ODI 11675611

The auto stop-start feature not functioning, with a message "Stop/Start Unavailable Service Stop Start System Now

NHTSA ODI 11673209

On May 17, 2025, my vehicle suddenly shut down in heavy traffic on a major NYC highway (no shoulder), creating a hazardous situation. There was no warning or alert before the engine shut off completely. I was unable to restart the car, and the gear shifter was locked. The brake pedal also became unresponsive temporarily. After some time, the brake unlocked, but the ignition remained inactive and the vehicle was immobilized. The car had to be removed by emergency tow and later diagnosed by a Jeep dealer. The root cause was determined to be failure of the fuel pump(s). Additionally, a blown fuse in the Power Distribution Center (PDC) was discovered. The dealer replaced both fuel pumps under warranty. Jeep has refused to acknowledge this as a safety issue or reimburse emergency expenses despite full documentation. This is a serious safety issue, especially since: There was no prior warning Vehicle failure occurred in heavy traffic Driver was stranded in a live lane The issue appears related to core electrical/fuel systems I have identified over 20 similar complaints from Jeep owners of their cars also shutting down in traffic, often without warning. These have been shared on owner forums and consumer boards. I believe this indicates there is a wider pattern that may indicate a safety defect.

NHTSA ODI 11669596

The car keeps dying while I’m driving and saying “shift to park” and then slamming on the brakes and dying. The card is 4 years old with 44k miles. I had to sit on the side of the road in 93 degree heat in Florida while pregnant and waiting on a tow truck. How has someone not died because of this? I’ve seen SEVERAL posts of people saying the same thing happened to theirs. It’s SO unsafe.

NHTSA ODI 11669356

This Car have a lot issues we the computer in the car, the car I was missing oil in the engine ,the piston. Blows out No light engine On the car have a lot problems we trans mission No light On,I Have problems we transfer Case No light on, Now still having problems if backups sometimes is No light on,I don’t know if Normal but if have a lot safety concerns in this car.

NHTSA ODI 11667942

Vehicle will randomly shut off with "Shift to P" message on dash. No warning lights or errors found very unsafe to drive.

NHTSA ODI 11667668

Vehicle shifts from park to drive jumping gears ,making loud noises, Accelerating by its self and jumps aggressively into gear. Transmission is slipping, late engagement when shifting, and shifting rough. sometimes it will low rpm. Rpm is going up and down. Making total transmission failure and transfer case failure. Melting the hot and cold lines. Mechanic found aluminum melted and oil burn. Rpms fluctuate and gets hung up during shifting while driving.

NHTSA ODI 11666804

The vehicle (2021 Jeep Grand Cherokee) was on the road for about 90 minutes when the engine shut off for no reason at 65 mph in noon rush hour traffic. We were in the left lane and had to coast through 2 lanes of traffic and an exit approach while trying to avoid a deadly crash with high-speed traffic. There were no warning lights or alarms on in the car. The only message was that we needed to put the car in park to restart. We finally came to stop and waited a minute and restarted the engine and were able to make it home. I called the dealer, and the next appointment was 3 weeks out. I tried driving during a rainy day before the dealer appointment and the vehicle shut off 3 times in 3 blocks, so I returned home and waited for the appointment date. As of today, the dealer says there are no codes and in 2 test rides the car is running just fine. This is a huge safety issue and I hope that we can get help before anything happens again.

NHTSA ODI 11666598

Service shifter message keeps showing every-time I turn on the vehicle. Eventually it just stays on. Took vehicle in for service and when dealer was installing new shifter, it shorted out other components. Jeep still hasn’t found a permanent fix.

NHTSA ODI 11665702

Vehicle code: C1562-98 AIR PUMP CONTROL - air suspension compressor is overheating or there's a problem with the control system, leading to issues with adjusting the vehicle's height. With further inspection he found a leak in the air bag fittings. Vehicle Power Control Module has caused vehicle to shutoff while driving on the highway. Air suspension and electrical issues continued after 60 days of attempted repairs.

NHTSA ODI 11665366

Once you start driving after letting the vehicle sit the transmission will “slip” multiple times jerking the car and everyone in it. Occurs every day around 4 pm and various times

NHTSA ODI 11661787

The car have a lot of problems engine total failure, mounting joints failure, acelere by him self, jerking,,while driving vehicle kicks aggressively in to gear, oil cup broken down make in the engine to blow oil over , no oil in engine. Sometimes missing 3. Quarters of oil because the seal of the engine no last , is a lot problems in this car

NHTSA ODI 11658058

Since it was brand new it likes to shift hard into reverse or drive from park. Sometimes it shifts with NOTHING going on like it should Other times there is subtle thump into gear other times it's a harder thumb into gear. There is 2 or 3 levels of hard shift into gear. Valve body and Output shift kit have already been replaced and it's STILL happening

NHTSA ODI 11654316

I was driving down the highway and all of the sudden and with zero warning the engine cut off but the effect it had on the car was very severe engine braking as it automatically downshifted very aggressively which caused me to go from about 80mph to a stop VERY quickly. The dash looked as if I simply had the car switched to on without starting the engine. There were no warning lights lit. Shifting into park and turning the car completely off and back on allowed it to start again with no further symptoms.

NHTSA ODI 11652429

I bought the Jeep Grand Cherokee Limited in 2021. Since I bought it I have had one problem after another with this SUV. This is the list of repairs on my car since 2021... and Jeep has done nothing to compensate for my troubles. I feel like I got a lemon of a car and I would never purchase another jeep again. We have maintained the car and have records of all oil changes and tire rotation and all necessary maintance that should have been done on the car. July 31 2024... evaporator core fixed car leaking all over AC fixed... jeep couldn't find problem then finally did. Oct. 4 2024.. new radiator... car leaking all over... once again hard time finding problem March 26, 2024... two new batteries installed car hard time starting... was not problem cause March 27, 2024.. same problem brought back and now I need a fuel pump ( car had burning smell and I was driving it because they could not diagnose the problem )and because they made we wait a week to get it checked out they said there could be more damage to car not sure. Fuel pump should last 100,000 miles.. my car has 68, 000.00 In the three and half years with this car I have had one safety problem after another and I am upset I travel to help my elderly parents on Long Island and each time I am afraid something is going to go wrong with this car. I am so very upset on how the performance of a three year old car is running. I feel people need to know that Jeep is not a reliable brand of car. I am so upset and feel that my car is not reliable and safe for driving long distances and short distances. Thank you for listening to my story. I appreciate you letting others now how my experience with Jeep has been. Thank you

NHTSA ODI 11651448

Yesterday, with the temperature at 70°F in Michigan, I attempted to turn on my air conditioning and realized it was no longer working. The system was only pushing out hot air and never cooled. I immediately took my vehicle to the dealership for a diagnosis. Thankfully, I had started an extended warranty in January, because I was shocked to learn that the repair would cost around $2,500 to replace the evaporator, which had completely failed. Upon researching, I found that an evaporator should typically last between 8 to 10 years. I have owned my vehicle since January 2021, and with only 36,117 miles, I find it unacceptable that this critical component has already failed. I take excellent care of my vehicle and stay on top of all maintenance, so there is no reason this part should be failing this soon. What’s even more concerning is that when I spoke with the service advisor, they mentioned that the part was on backorder because many people with my same year, make, and model are experiencing the same exact issue. If this is a widespread problem, it raises serious concerns about the quality and longevity of this component. A $2,500 repair for something that should last much longer is unreasonable. I am submitting this report to document the issue and to bring awareness to what seems to be a common failure with this vehicle. Thank you,

NHTSA ODI 11649499

Rear windshield randomly exploded. Defroster was NOT on, no rapid change in temps, nothing on the road, nor people around. I’d been driving 2-3 hours already on this morning it occurred. Temps were around 30-40f

NHTSA ODI 11648443

The vehicle makes a kind of knock when changing to 3rd or 4th gear, which could be the transmission.

NHTSA ODI 11647237

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the low beam headlights were inoperable. The contact attempted to set the headlight knob from automatic to manual however, the low beam headlights failed to function as needed. The contact stated that the high beam headlights and running lights operated as designed. The contact had taken the vehicle to an independent mechanic who checked the fuse box and determined that the fuses for the lighting system were functioning as designed. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 21V950000 (Exterior Lighting); however, the VIN was not included. The failure mileage was approximately 77,000.

NHTSA ODI 11646439