What 295 owners told NHTSA about the 2021 GMC Yukon Denali Xl 1500

Vehicle: 2021 GMC Denali Mileage: ~48,000 miles Purchase Price: $62,000 Issue: Airbags & crash sensors failed to deploy Complaint Text: I am filing a safety complaint regarding my 2021 GMC Denali. I was involved in a rear-end collision at approximately 45 mph, where I struck another vehicle straight on from behind. The impact was severe enough to total my vehicle, yet no airbags deployed, and no forward collision warning or crash sensor systems activated. This is especially concerning because this vehicle was previously involved in a front-end collision (not my fault) and underwent extensive repairs. I was assured all systems were repaired and functioning properly. Additionally, my vehicle had completed recall work related to safety systems prior to this crash. This is the second front-end crash involving this vehicle where airbags failed to deploy. Given the speed and severity of the impact, airbags should have deployed. The failure of these systems placed my life at serious risk. The vehicle has since been totaled and taken by insurance, but I am requesting that this failure be formally investigated as a potential safety defect in the airbag and sensor systems. I am extremely concerned that the vehicle’s safety systems were either defective or not properly restored following repairs and recalls.

NHTSA ODI 11706440

I was involved in a vehicle accident on 10/6/2021 where my vehicle was stuck by an uninsured motorist driving recklessly on the interstate causing a total of 4 car collision. My vehicle was a a 2021 GMC YUKON SLT SUV, in which I was struck on rear drivers side quarter panel and again by another vehicle in the front bumper by another vehicle that struck in the rear bumper by the reckless driver. With my vehicle being struck by two vehicles I was shocked to learn the Onstar safety security features did not detect or contact me regarding the accident. It wasn’t until the wrecker driver arrived to pull my vehicle onto the tow truck that I received a diagnosis notification email from o star about my antilock braking system. Although I was wearing my seat belt, the impact of the collision was very shocking, my chest and neck struck the steering wheel, my glasses were knocked completely off my face on to the passenger side floor board, my personal belongings in the passenger seat, were thrown and scattered over the passenger floor area. Once the emergency authorities were on the scene everything was about over I contacted Onstar via phone, and asked why wasn’t I contacted or my accident detected, and the call taker/on star representative advised me because my airbags wasn’t deployed, they did not receive a notification or alert regarding my emergency. I have attempted to make contact with Onstar several times since the accident and as of today I have yet to get an answer of why my air bags did deploy and why the emergency sensors did detect the impact notify emergency services as this is a feature that i was charged for monthly and added protection that I counted on to assist me but very much failed me at my time of need.

NHTSA ODI 11485786