Feb 27, 2025Backup camera & sensors
The contact owns a 2021 GMC Acadia. The contact stated while attempting to park the vehicle, the contact became aware that the front and rear-view cameras were inoperable. The camera failure message was displayed. The contact stated that the cameras failed to function properly, and an image was not displayed. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
NHTSA ODI 11645263
May 2, 2024Backup camera & sensors
The rear view camera was supposed to have been fixed during the safety recall in 2022, but two years later and over seven visits to dealership service repair shop, it still has not been fixed. GMC says they don't know how to fix it because they have tried everything and that because my warranty has been "out" one month - there is nothing they can do for me. My back up camera has not worked since the recall repair. What can I do? The car has been in the shop, who says they are contacting GMC Service Expert - but they are not communicating with me anymore. I have no car and no fix.
NHTSA ODI 11586651
Jan 23, 2024Backup camera & sensors
The contact owns a 2021 GMC Acadia. The contact stated that while reversing, the back-over prevention camera failed to display an image. The vehicle was taken to the local dealer who diagnosed that the back-over prevention camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 22V709000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 25,000.
NHTSA ODI 11567287
Sep 29, 2022Electrical systemBackup camera & sensors
We purchased the vehicle in March 2021 and within a few weeks, the rear camera started working intermittently. At one point, it displayed a black screen with a red warning triangle. The dealership ultimately replaced the camera and we haven't had the problem since.
NHTSA ODI 11487101
May 9, 2022Electrical systemEngineBackup camera & sensorsCrash
I got into an accident because my back up crap camera did not warn me that a car had turned behind me. Also when and backing up and a car is coming it doesn’t indicate the car is coming until it’s behind me. I’ve taken it to the dealer and they say there’s nothing wrong with it. Also there is no break when you come too close to something in front of you.
NHTSA ODI 11463901
Aug 16, 2021Visibility & wipersBackup camera & sensors
Since purchase of this vehicle in Dec 2020, the rear camera vision has been intermittent. I originally thought it to be driver problem however I am now told that there is a module that needs to be replaced and it is not available and possibly not being manufactured at the present time. As a result the entire Camera parking assist system is completely out of service with no information on when the module may be available to repair the issue. I believe this may be a Safety issue as backing up into traffic be it parking lots or roadways, this equipment is an essential addition to safety to other vehicles and pedestrians.
NHTSA ODI 11429267
May 7, 2021Electrical systemBackup camera & sensors
VEHICLE PURCHASED NEW MID-MARCH 2021 AND IN LESS THAN 30 DAYS THE REAR BACK-UP CAMERA STOPPED WORKING INTERMITTENTLY. THIS HAS OCCURRED SEVERAL TIMES AND THE VEHICLE IS CURRENTLY AT THE DEALER BEING DIAGNOSED.
NHTSA ODI 11415501