What 55 owners told NHTSA about the 2021 Genesis Gv80 Coupe

Battery begins discharge without warning while driving the vehicle. System begins complete shutdown without warning. Experiencing clunking and or jerking while driving no matter if speed acceleration/deceleration. Infotainment system goes out of function without notice - radio, sound, navigation, and safety cameras included. I feel unsafe during driving this vehicle as it does not give any warning when these issues occur. Once in traffic I had to slam on breaks after the truck just shot off after lightly pressing the gas to move forward. Whenever the vehicle is taken in for inspection, no issues are found. I reported the clunking before, the dealer claimed it was a faulty fuel pump. This is a brand-new vehicle and none of these issues should be happening.

NHTSA ODI 11614097

The car is not accelerating or needs hard acceleration to move. It is also losing power intermittently. The car can not accelerate to pass a vehicle. The transmission is behaving erraticly. Causing severe back pain accelerating the car in normal city driving. The RPMs exceed 4000 reaching a speed of 45 miles an hour making the car engine very noisy.

NHTSA ODI 11603574

There are cracks on the driver side headlamp due to design flaw. My light went completely off causing the front headlamp to turn off and disable certain things that are crucial forndriving. the dealer will not replace the headlamp saying it is external factors. Other have the same issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11588796

Safety Issues: • Battery runs out of charge within one day without any rational reason (i.e., no lights, no alarm, no equipment in use) which put me at risk since the car would stop at any time without any warning. • Then, the Genesis Connected Services will sent alert messages every three (3) minutes for minor events (e.g., washer fluid low, window open, door unlocked…). Those same two problems were reproduced at HYUNDAI RICK CASE DAVIE FL – Official Agent even after two GENESIS FIELD SERVICE ENGINEERS changed the following parts (between May 203 and August 2023): i.JUNCTION BOX ASSY (Ref. 91950-T6032): The junction box assemble is the main fuse box on the driver’s side under the dash. ii.JUNCTION BLOCK-SUB (Ref. 91957-T6500): The junction box sub assembly is the fuse box location in the rear of the vehicle on the driver’s side. iii.AUDIO UNIT (Ref. 96560-T6600): The radio and navigation unit. iv.EXTERNAL AMP ASSY (Ref. 96370-T6700): The power amplifier for the audio unit. Timeline: On [XXX] [XXX] and [XXX] , my SUV (2021 GV80 3.5T Prestige, V6, AWD) was dropped at GENESIS official agent facility (RICK CASE DAVIE, FL) to be inspected and repaired based on the non-conformities described above. On [XXX], BBB AUTOLINE ARBITRATION rules for a REPLACEMENT that manufacturer (GMA) refused to execute. On [XXX], after arbitration, FLORIDA ATTORNEY GENERAL BOARD ordered to manufacturer (GMA) to provide a REPLACEMENT vehicle. The 40-day notice ended on [XXX]: The manufacturer still did comply with the order, and did not provide any replacement. FYI: Manufacturer did not appeal any of the arbitration decisions (BBB & FL STATE ATTORNEY GENERAL). My Lemon Car vehicle (subject of this claim) is still immobilized at the official agent (RICK CASE DAVIE, FL) since [XXX], totaling 310 days, without getting any loaner of replacement as clearly requested since [XXX] when I filled my initial claim with the MANUFACTURER (GMA). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11577476

On two occasions in the last month the car has suffered a loss of power with the accelerator unresponsive to input. After 5-10 seconds of this still actively occurring the car began to shake violently while I was trying to find a safe place to stop the car out of the traffic lanes. Within a minute or so things would go back to normal. The first time I was in a 35mph zone so the car was relatively controllable but unable to keep at speed. The second time was on the interstate at 70mph in heavy traffic. The car reacted much more dangerously at this speed. The loss of power was more severe and the violent bucking and shaking of the car was very severe. I thought parts would start falling off the car at any moment, it was that violent. With my emergency flashers on I was able to exit the interstate without accident or injury but there was a bit of luck involved. It could have just as easily gone very badly in the heavy traffic. There is an open recall on the Genesis GV80 for the fuel pump needing replaced for this exact type of occurrence. [XXX] ). While my VIN is not part of the formal recall I feel 100% certain that this is the same exact issue. Numerous others with GV80's have had and are still having the exact issue. The car was dropped at the dealer (Genesis Bedford OH) last week. They kept the car for a week but were unable to duplicate due to the randomness of the issue. They returned the car without fixing the issue. They never mentioned anything about the GV80 fuel pump issue. I have an open case ([XXX]) with Genesis but they are refusing to replace the fuel pump or rectify the issue in any way. As is noted in the recall of the fuel pump this issue does not cause any check engine lights to activate nor is Genesis storing any type of code from the issue. The recall clearly states that a car with this fuel pump issue should not be driven. Genesis is currently refusing to assist me in getting the car fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11577131

While driving at low speeds (less than 50mph) the Forward Collision Warning randomly activates. Sometimes its just a warning and sometimes its a warning and forced braking. I was able to capture a video of this. Please see link below. The first occurrence was in November 2023 after I the I took it to the dealership to address Recall Number: [XXX] 2022MY GV70, 2021-22MY GV80, 2021-22MY G80 LOW-PRESSURE FUEL. [XXX] Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Thanks, Anthony

NHTSA ODI 11567858

The contact owns a 2021 Genesis GV80. The contact stated that while driving at an undisclosed speed, the service brakes independently engaged. The contact stated that the brakes independently engaged a total of four times while the contact was driving on a major highway. The contact’s son was a passenger in the vehicle. The contact stated that he was almost rear-ended several times. The vehicle was taken to the dealer four to five times previously regarding the proximity sensors. The contact stated that the proximity sensors had been illuminated several times in the past. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 70,000.

NHTSA ODI 11566479

Left LED Headlamps & intergral camera sensor assembly has failed due to moisture penetration behind the lenses. In addition to no left headlamps or left front turn signal, we have lost the emergency braking, forward collision warning, the lane departure warning and the lane keeping assistance features. Service advisor has advised on 01/08/24 that this is a common problem & parts are not readily available.

NHTSA ODI 11565337

The contact owns a 2021 Genesis GV80. The contact received notification of NHTSA Campaign Number: 23V630000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that the next appointment the have is for mouths away. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue and confirmed that parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11556254

THE 2021 GENESIS GV80 REAR BUMPER COVER VIBRATES WHILE DRIVING AS IF IT WANTS TO BLOW OFF. THIS PART OF THE BUMPER INCLUDES THE TAG AREA AND THE LOWER BUMPER COVER. WHILE DRIVING, THE TAG ALSO VIBRATES. IT SEEMS TO APPEAR THAT THERE IS NOTHING SUPPORTING THIS BUMPER. THIS VEHICLE COSTS TOO MUCH FOR IT TO HAVE THIS TYPE OF DEFECT. SAFETY IS PUT AT RISK BECAUSE THE BUMPER COVER COULD POSSIBLY BLOW OFF WHILE DRIVING AT HIGHER SPEED. I HAVEN'T TAKEN IT TO THE DEALER YET BUT I WILL HAVE IT INSPECTED BY THE DEALER. THIS FIRST APPEARED TO BE NOTICED ON FRIDAY, NOV. 17, 2023 WHEN DRIVING HOME FROM OUT OF TOWN. MY HUSBAND TRAILED ME AND NOTICED THE VIBRATION OF THE BUMPER COVER. HE TOLD ME TO PULL OVER AND EXPLAINED TO ME WHAT WAS HAPPENING TO THE BUMPER COVER WHILE I WAS DRIVING. HE EXPLAINED THAT THE REAR BUMPER COVER AND TAG AREA WAS VIBRATING WHILE I WAS DRIVING IT. THERE WERE NO WARNING LAMPS OR MESSAGES WHILE DRIVING. THIS CAR IS EXPENSIVE AND SHOULD BE BETTER MADE THAN IT IS. I WILL CONTACT GENESIS CORPORATE AND SHARE THIS SAME INFO WITH THEM.

NHTSA ODI 11555930

Please see uploaded document for full description.

NHTSA ODI 11555312

Child window and door locks malfunction along with mirror controls and all window controls from driver door panel. Repeated random events have occurred

NHTSA ODI 11552628

I bought my 2021 GV80 used with 15,500 miles. After driving not even 100 miles, we experienced the vehicle stalling and having no power. Giving it gas, the RPM's would not rise and the engine then shut off. The engine light briefly turned on but did not stay on. After the car shut down and turned back on, we kept driving. We took the vehicle immediately to the dealer where they proceeded to tell us there is nothing wrong because the diagnostics came back fine. But now this exact same thing has happened on 7 different occasions after driving a little over 1,000 miles. This has happened on the freeway, on busy intersections and feel unsafe to drive. On one occasion, we were almost hit from behind because we stalled making a left at a buy intersection. I took it back to a Genesis dealer and one week in their service, we were told they can't duplicate it and we should pick it up. Again, I do not feel safe driving this vehicle. There are no recalls but many complaints about this same problem and no recourse to fix this.

NHTSA ODI 11544326

Drivers side rear seat seat belt bolt came out

NHTSA ODI 11541406

The contact owns a 2021 Genesis GV80. The contact stated that the fuel cap was intermittently stuck and failed to open as needed to refuel the vehicle. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer. The failure mileage was approximately 19,000.

NHTSA ODI 11531786

The brakes failed at about 25mph. My car collided into the car in front of me. After several attempts to pump the brakes they never re-engaged to stop the vehicle.

NHTSA ODI 11531223

The contact's mother owned a 2021 Genesis GV80. The contact stated that while her mother was driving into a parking space at an undisclosed speed, the brake pedal was depressed but the vehicle experienced unintended acceleration. The vehicle drove over a field and into oncoming traffic before crashing into another vehicle. No warning light was illuminated. Only the front driver's side air bag was deployed. A police report was filed. The contact's mother later received medical attention for injuries sustained to her ribs, left shoulder, and neck, as well as hearing loss in the left ear. The vehicle was towed to a body shop; however, it was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 17,500.

NHTSA ODI 11517866

The fuel cap never opens up right away. It is not an emergency, but it is very time consuming, trying to repeatedly lock and unlock my door several times before the fuel door is released. I am unsure of what to do. It states that the driver's side door must be unlocked before the fuel door is released, I have to lock/unlock my door multiple times before the cap is released.

NHTSA ODI 11516913

The contact owns a 2021 Genesis GV80. The contact became aware that the VIN was included in Hyundai Campaign Number: 012G, however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11508369

The infotainment system on my GV80 works for 5 minutes and shuts down. The lane change warning light and front collision warning goes on and off while driving. the back-up camera and warning stopped working. When you park the vehicle, it takes at least it takes 10 minutes to completely shut down

NHTSA ODI 11500069

The car would slam in park of you went over 30 all lights and windshield wipers would move and flash would not accelerate after slammed in park said door was open when wasn’t. There diagnostics was that some how liquid came from cup holder and got wiring harness wet please see whoops there where a few drops in there and I spoke with tech and they said there is nothing protecting the femal end from liquid getting on it as it is under the cup holder

NHTSA ODI 11493466

There is a very bright section of chrome stripping on the dashboard, just below the control panel, that reflects light which looks like a lightening bolt directly across the windshield in the drivers viewing area. This happens when both sunlight and street lamps shine on the dashboard. It is very distracting and dangerous. Quite bright here in FL. It hasn't caused an accident "yet". The incidents are continuous, not a specific date.

NHTSA ODI 11458740

Genesis 2021 GV 80 2.5 4 cylinder. Engine light on for the 3rd time. previous fixes did not fix the problem. Reported it to the corporate office. Still waiting after one week to have some one contact. No resolution to the problem yet.

NHTSA ODI 11453420

The contact owns a 2021 Genesis GV80. The contact stated that while stopped at a turning lane, the engine warning light was illuminated. The engine control system warning message had appeared on the display screen. The contact also received an email from the manufacturer that a possible condition had been detected within the engine control system and a full check was needed whenever convenient with a preferred dealer. The dealer was made aware of the failure on numerous occasions but had not called the contact back. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and referred the contact to take the vehicle to a dealer for diagnosis. The failure mileage was approximately 1,900.

NHTSA ODI 11433596

The contact owns a 2021 Genesis GV80. The contact stated while driving 35 mph, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed however, the mechanic was unable to duplicate the failure. The technician disengaged the check engine warning light senor however, the failure recurred three times. The manufacturer was not notified of the failure. The failure mileage was approximate 300

NHTSA ODI 11422620