Jul 16, 2024SteeringCrash1 injury
The contact owned a 2021 Ford Mustang. The contact stated that while driving at highway speeds, the steering wheel independently veered in the right direction causing the contact to crash into a barrier without warning. The air bags deployed upon impact. The contact sought medical attention and was treated for lacerations and bruising to the left eye. A CT scan was also performed which ruled out any further injuries. A police report was not filed. The vehicle was towed from the scene to a local dealer where it was deemed a total loss. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 24E055000(Steering) which was linked to the failure. The failure mileage was 5,800.
NHTSA ODI 11602670
May 18, 2023Engine & coolingTransmission & drivetrainElectrical systemCrash1 injury
The contact owns a 2021 Ford Mustang GT500. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering as the instrument cluster went blank and the charging system error warning message was illuminated. The contact also stated that while driving at an undisclosed speed, the "Battery Save Mode, Pull Over, and Turn Car Off and On" message was illuminated. The contact had pulled over to turn off the vehicle and was able to restart. The failure reoccurred intermittently. The vehicle was taken to a local dealer, where the failures could not be duplicated. The contact stated that the failure reoccurred and that the suspension error warning message was illuminated. The contact then stated that while driving at approximately 25 MPH, the launch control feature was inadvertently activated, causing the contact to lose control of the steering wheel, the vehicle to make a 360-degree turn in the middle of the intersection, and the contact to crash onto the sidewalk. The contact had to receive medical attention and sustained a broken wrist and torn ligament. The vehicle was towed to Sunrise Ford(16005 Valley Blvd, Fontana, CA 92335); however, the mechanic advised for body repairs to be done first, and the vehicle was then towed to an independent mechanic, where the tires, rims, and spoiler were replaced. The vehicle was then towed back to the dealer, where it was diagnosed that the alternator and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and after the vehicle was towed back to the dealer, the failures could not be duplicated. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.
NHTSA ODI 11522730
Dec 16, 2022BrakesCrash
The contact leased a 2021 Ford Mustang from an Enterprise rental company. The contact stated while driving approximately 3-5 MPH and coming to a complete stop, the brake pedal was depressed but the vehicle failed to respond, lunged forward, and hit the rear of the vehicle before him. The contact stated that it was a fender-bender; however, the front of the vehicle sustained damage. The air bags did not deploy. There was no warning light illuminated. The contact did not sustain injuries. The occupants of the other vehicle did not sustain injuries. There was no police report filed. The contact was able to continue driving. The dealer was notified of the failure and informed the contact that there was no recall associated with the failure. The vehicle was returned to Enterprise rental company. There was no further information provided. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000. The VIN was unavailable. .
NHTSA ODI 11497775