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What 401 owners told NHTSA about the 2021 Ford Explorer Police Intercept

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (401)Crash / fire / injury (24)Transmission & drivetrain (111)Engine (44)Electrical system (39)Visibility & wipers (36)Backup camera & sensors (35)Fuel system (24)Body & structure (23)Brakes (22)Driver assistance (18)Suspension (15)

Newest first · 401 complaints · page 17 of 17

Mar 20, 2021SteeringSuspensionWheels

THE WHEEL WELLS OF THE VEHICLE COLLECT LARGE AMOUNTS OF SNOW AND ICE. THIS BUILD UP CONSTRICTS THE WHEELS OF THE VEHICLE CONTACTING THE TIRES RESTRICTING ROTATION AND STEERING. THIS IS AN EXTREMELY DANGEROUS POTENTIALLY DEADLY SITUATION. WE HAVE CONTACTED FORD MOTOR COMPANY AND THE DEALERSHIP. NO REMEDY TO THIS SITUATION HAS BEEN OFFERED. PLEASE INVESTIGATE AND ANY ASSISTANCE IS APPRECIATED. I BELIEVE THIS IS A WIDE SPREAD PROBLEM FORD IS UNWILLING TO DEAL WITH. THIS CONDITION OCCURS IN COLD WEATHER AND SNOWY ICY CONDITIONS. THE BUILD UP HAZARD HAPPENS EVEN DRIVING SHORT HIGHWAY DISTANCES.

NHTSA ODI 11404027

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Working with the data? Download all 401 complaints as CSV · fetched from NHTSA July 22, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2021 Ford Explorer Police Intercept verdict →