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What 14 owners told NHTSA about the 2021 Chevrolet Express Passenger 3500 15 Pass

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (14)Crash / fire / injury (2)Brakes (4)Fuel system (4)Airbags (3)Body & structure (2)Transmission & drivetrain (2)Electrical system (1)Steering (1)Tires (1)

1 of 14 complaints match · Steering · clear filters

Dec 16, 2022Steering

The contact rented a 2021 Chevrolet Express. The contact stated that while driving approximately 30 MPH, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. The vehicle was slowed to 10 MPH for the contact to regain control of the steering wheel. The vehicle was later towed to the local dealer who diagnosed that the steering gears were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not yet notified of the failure. The failure mileage was 23.

NHTSA ODI 11497723

Working with the data? Download all 14 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2021 Chevrolet Express Passenger 3500 15 Pass verdict →