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2020 Toyota Sienna
Solid pick. The complaint record is strong for its age. It does carry safety recalls, so confirm every one shows "remedy completed" on the VIN before money changes hands.
36 owner complaints · 2 recalls · data verified July 18, 2026 · source: NHTSA
Why buy?
Very few owner complaints for its age and sales volume.
Complaints are overwhelmingly minor: almost none involve crashes, fires, or injuries.
Score breakdown, by factor
Full methodology →Complaints filed per year
Fading = early teething worked out. Climbing = problems aging in.
How it crashes
NHTSA’s own crash tests, separate from the reliability score above.
5/5 overall
NHTSA 5-Star Safety Rating · 2020 Toyota SIENNA VAN FWD
Rollover risk in a single-vehicle crash: 14%
No open NHTSA defect investigations on file.
Source: nhtsa.gov/ratings. Star ratings compare vehicles within the same class and size, not across every car on the road.
The road ahead
What breaks on a 2020 Toyota Sienna, plotted where owners report it happening.
Also reported (mileage varies): Fuel system (8) · Engine (6) · Electrical system (6)
Mileage medians come from owners who mentioned an odometer reading in their NHTSA complaint, a rough guide, not a schedule.
Transmission & drivetrain
22%8 complaints · typically near 77k mi · 4 in the last 2 years
“My Toyota sienna is a 2020, has 83,000 miles and has recently been squealing when I accelerate. I took the van to a local body shop and they said it seems to be my tra…”
Fuel system
22%8 complaints · 1 in the last 2 years
“The van has been periodically hesitating, rough idles, and when parked the rpm revs. On 9/13/22, the van was shaking, hesitating, and would not accelerate. It was undr…”
Engine
17%6 complaints · 1 in the last 2 years
“Engine stalled in heavy traffic after full stop at red light. No warning lights. Managed to pull off the road. Still no warning lights. Turned engine off then started …”
Electrical system
17%6 complaints · 1 in the last 2 years
“Spontaneous and random: Blinkers come on, radio volume goes up or down when turning the other way, CarPlay USB shuts off and on, hiccups when accelerating (when ECO ki…”
Check it against this car’s mileage
Type the odometer reading on the actual car you’re looking at to see which of these problem areas owners tend to report before it, around it, or after it.
We can place 1 of this model's commonly reported problem areas against a mileage. Nothing is stored.
Read all 36 owner complaints in their own words → · just the 1 crash/fire/injury reports →
Recalls (2)
Safety recall repairs are free at the brand’s franchised dealers. Before buying, run the VIN at nhtsa.gov/recalls and make the seller show the work was done.
Fuel System, Gasoline · 20V682000
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Risk: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Fix: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Steering · 19V532000
Braun Corporation (Braun) is recalling certain modified 2017-2020 Toyota Sienna vehicles. The steering shaft extensions may have been improperly manufactured, possibly causing the extensions to fracture.
Risk: If the steering shaft extension completely fractures, it can cause a loss of steering, increasing the risk of a crash.
Fix: Braun has notified owners, and dealers will replace the steering shaft extensions, free of charge. The recall began July 25, 2019. Owners may contact Braun customer service at 1-800-488-0359.
Questions to ask the seller
Questions worth asking the seller of this Toyota before you buy, drawn from its public record:
- NHTSA lists 2 recall campaigns for the 2020 Toyota Sienna. Can you run this car's VIN at nhtsa.gov/recalls and confirm each one shows "Remedy Completed"?
- Owners of this model report transmission & drivetrain problems more than anything else (owners tend to report it near 77k miles). Has this car shown any transmission & drivetrain symptoms, and are there repair records for it?
- Owners of this model report fuel system problems more than anything else. Has this car shown any fuel system symptoms, and are there repair records for it?
- Has this car been in any accident or had any structural, airbag, or flood-related repair? Do you have a clean title and a recent history report (Carfax / AutoCheck)?
- How many owners has it had, do you have the maintenance records, and why are you selling it?
- Are you open to me having an independent mechanic inspect it before we settle on a price?
Before you hand over money
Verify the recall work was done
NHTSA’s free lookup shows whether this exact car had its recall remedies completed.
Free NHTSA VIN check ↗Get a pre-purchase inspection
A $150 to $250 independent inspection of this exact 2020 Toyota SIENNA beats every score on the internet, including ours.
What to ask forNot set on the 2020? See how every Sienna model year scores →
Cross-shopping? Compare the 2020 Toyota Sienna against another car →
What owners say
Real owners of this exact model-year, shown separately from the NHTSA score. If they disagree, that’s worth knowing.