Jan 14, 2022Electrical systemVisibility & wipersBrakesCrash3 injuries
The contact owned a 2020 Toyota Rav4. The contact stated that while driving 45 mph with the cruise control activated and while coming to a red light, the driver depressed the brake pedal and the braking system malfunctioned causing the vehicle to not stop. The vehicle drove through a red light causing a collision with a second vehicle. During the crash the driver sustained rib and torso injuries, the front passenger sustained injured ribs and fractured tailbone and the rear passenger side occupant sustained a fractured tailbone. No further information was available regarding the second vehicle. During the crash, the vehicle was destroyed. A police report was taken at the scene and the vehicle was towed away. The contact indicated that prior to the incident the vehicle had been examined at the dealer for a possible braking problem but no trouble was found. The manufacturer and local dealer were notified of the incident. In addition, the contact indicated that the backup camera audible alarm was inoperable. The failure mileage was 9,000.
NHTSA ODI 11447512
Sep 23, 2021Visibility & wipersBody & structureFire
The contact owns a 2020 Toyota Rav4. The contact stated that the mirror housings of the vehicle were melting. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 8,500.
NHTSA ODI 11434064
Sep 23, 2021Visibility & wipersBody & structureFire
The contact owns a 2020 Toyota Rav4. The contact stated that the mirror housings of the vehicle were melting. The dealer was made aware of the failure and informed the contact that they could not assist as the failure was a manufacturer defect. The dealer referred the contact to the manufacturer. The manufacturer was notified of the failure advised the contact that they would follow up with the dealer. A case was opened. The contact stated the dealer took photographs of the failure. The contact stated the manufacturer contacted her and informed her that their field experts determined that the failure was not a manufacturer defect but an environmental issue called solar conversion. The vehicle was not repaired. The approximate failure mileage was 10,000
NHTSA ODI 11434066