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What 625 owners told NHTSA about the 2020 Toyota RAV4 Plug-in Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (625)Crash / fire / injury (23)Engine (179)Electrical system (119)Fuel system (89)Body & structure (58)Airbags (55)Transmission & drivetrain (36)Steering (27)Brakes (19)Visibility & wipers (17)Engine & cooling (15)

1 of 625 complaints match · Engine & cooling · crash/fire/injury only · clear filters

Nov 18, 2022Engine & coolingFire

The contact owned a 2020 Toyota RAV4. The contact stated that the vehicle was parked for approximately nine hours and unoccupied, it spontaneously caught fire without warning. The fire department extinguished the fire. The fire department informed him the fire was due to a failure with the electrical system or fuel pump. There were no reported injuries, air bag deployment or police reports filed. The vehicle was towed to the contact's residence. The local dealer was contacted but the vehicle was not diagnosed or repaired. The insurance company adjuster deemed the vehicle a total loss. The manufacturer was not informed of the failure. The failure mileage was approximately 35,500.

NHTSA ODI 11494151

Working with the data? Download all 625 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Toyota RAV4 Plug-in Hybrid verdict →