Home · 2020 Toyota Prius Phev · Complaints

What 14 owners told NHTSA about the 2020 Toyota Prius Phev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (14)Crash / fire / injury (6)Brakes (4)Electrical system (2)Tires (2)Airbags (1)Backup camera & sensors (1)Body & structure (1)Driver assistance (1)Electronic Stability Control (esc) (1)Engine (1)Fuel system (1)

1 of 14 complaints match · Airbags · crash/fire/injury only · clear filters

Aug 18, 2025AirbagsDriver assistanceCrash2 injuries

I was the victim of an accident on [XXX]. The person of the other vehicle that collided with my vehicle after crossing at high speed and without stopping in the red light. The sensors of the anti-collision vehicle of my vehicle did not work and the air bag also did not work. Due to speed the airbag of the other vehicle triggered. I have shoulder pain due to impact. At the moment the insurer of the party involved is making it difficult to pay the compensation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11681232

Working with the data? Download all 14 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Toyota Prius Phev verdict →