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What 298 owners told NHTSA about the 2020 Toyota Highlander

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (298)Crash / fire / injury (14)Transmission & drivetrain (119)Brakes (33)Airbags (32)Body & structure (28)Fuel system (17)Engine (16)Electrical system (15)Speed control (10)Seat belts (6)Driver assistance (5)

1 of 298 complaints match · Seat belts · crash/fire/injury only · clear filters

Jun 4, 2026Seat belts1 injury

The contact owns a 2020 Toyota Highlander. the contact stated that while driving, the back driver side , the minor child occupant expressed an issue with the seatbelt which began to tighten, The vehicle was stopped to assist the minor child occupant, the seatbelt became tighter and the contact had to go into a store to get scissors to free the minor occupant from the seatbelt. The minor occupant sustained light abrasions from the seatbelt rubbing but no medical treatment was sought. The vehicle was taken to the dealer; however, the vehicle was not diagnosed of repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 59,000.

NHTSA ODI 11742080

Working with the data? Download all 298 complaints as CSV · fetched from NHTSA July 11, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Toyota Highlander verdict →