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What 302 owners told NHTSA about the 2020 Toyota Corolla Cross
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
2 of 302 complaints match · Seat belts · crash/fire/injury only · clear filters
Jul 31, 2022AirbagsSeat beltsCrash3 injuries
Car hydroplaned and spun out. It collided with a cement barrier on the front, back, and drivers side. Car was deemed a total loss. No airbags deployed at any point. Drivers safety put at risk as she hit her head on the driver's side door. Car displayed the message "ABS system malfunctioned" once Car came to stand still. Also, daughters car seat detached from the seat belt lock, sending her car seat sideways. Locks did not keep her secure.
NHTSA ODI 11476813
Oct 10, 2019Seat beltsCrash1 injury1 death
THE VEHICLE WAS TRAVELING EASTBOUND ON US 20 IN WOOD COUNTY OHIO WHEN IT WAS INVOLVED IN A HEAD ON COLLISION WITH A WESTBOUND VEHICLE. THE WEBBING WHICH ATTACHES THE SEATBELT BUCKLE TO THE VEHICLE FAILED AND TORN CAUSING THE SEATBELT TO COME FREE, UNABLE TO RESTRAIN THE DRIVER. THE DRIVER ULTIMATELY SUFFERED FATAL INJURIES IN THE COLLISION. THIS IS BEING SUBMITTED BY OHIO STATE HIGHWAY PATROL CRASH RECONSTRUCTION.
NHTSA ODI 11267694
Working with the data? Download all 302 complaints as CSV · fetched from NHTSA July 13, 2026
How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your
pre-purchase inspection list. Back to the
full 2020 Toyota Corolla Cross verdict →