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What 302 owners told NHTSA about the 2020 Toyota Corolla Cross

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (302)Crash / fire / injury (24)Engine (107)Transmission & drivetrain (35)Electrical system (30)Brakes (22)Airbags (18)Fuel system (17)Visibility & wipers (17)Body & structure (12)Seat belts (9)Steering (8)

1 of 302 complaints match · Electrical system · crash/fire/injury only · clear filters

Feb 13, 2020Electrical systemEngineFire

TL* THE CONTACT STATED WAS EMPLOYED BY HERTZ RENTAL CARS. THE CONTACT STATED THAT A 2020 TOYOTA COROLLA CAUGHT ON FIRE. FIRE NOTICED 3-4 HOURS AFTER VEHICLE WAS PARKED AND DRIVING OUT A PARKING LOT. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGHISED THE VEHICLE. A FIRE DEPRTMENT REPORT WAS TAKEN WITH FILE #111520199429275. THE CONTACT STATED THAT AFTER THE VEHICLE RENTER WAS DRIVING THE VEHICLE OUT OF A PARKING LOT AFTER BEING PARKED FOR 3-4 HOURS, FLAMES WERE NOTICED COMING FROM THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE VEHICLE RENTER EXITED THE VEHICLE AND NOTICED FLAMES COING FROM UNDER THE FRONT DRIVER'S SIDE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRES. A FIRE DEPARTMENT REPORT WAS FILED. THE CONTACT STATED THAT THE VEHICLE WAS DEEMED A TOTAL LOSS. THE CONTACT WAS UNAWARE IF THE CAUSE OF THE FAILRUE WAS DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,190.

NHTSA ODI 11308920

Working with the data? Download all 302 complaints as CSV · fetched from NHTSA July 13, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Toyota Corolla Cross verdict →