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What 302 owners told NHTSA about the 2020 Toyota Corolla Cross

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (302)Crash / fire / injury (24)Engine (107)Transmission & drivetrain (35)Electrical system (30)Brakes (22)Airbags (18)Fuel system (17)Visibility & wipers (17)Body & structure (12)Seat belts (9)Steering (8)

6 of 302 complaints match · Brakes · crash/fire/injury only · clear filters

Mar 17, 2023Speed controlBrakesDriver assistanceCrash1 injury

I was going to work on 12/15/2022. There was a stop sign and I needed to take a right turn in order to join the freeway-10 east highway to head on to work. it was about 6: 40 am approximate time. There were too many cars ahead of me at the stop sign. My brakes failed to hold on while I waited for my turn. There were at least 3-4 cars ahead of me. Therefore I did not want to hurt anyone or any other car ahead of me. Therefore I veered off to my right-hand side where there was some space and tried to stop the car but it did not do so. Therefore, My car had to hit the high-way pole to come to a stop. The airbags deployed and hit me more to my right side. The car got totaled as per California casualty insurance information. I am glad to be alive. I went later to the hospital as there were no direct visible injuries.

NHTSA ODI 11512454

Dec 21, 2021AirbagsBody & structureBrakesCrash

While driving my car it turned off and it was hard for me to turn and all my lights was hard to steer and all the lights on the dash board turned on and they was not turning off and I got in. A wreck by me not being able to turn and hit a bush and my car got total

NHTSA ODI 11444560

Dec 15, 2020AirbagsBrakesCrash1 injury

WAS ON A HEAD ON COLLISION THE AIR BAGS FAILED TO OPEN NO BREAKS OR INDICATION THAT THE BREAKS WERE FAILING.ONCE THE VEHICLE WAS IN THE SHOP SHORTLY AFTER THE BATTERY EXPLODED SED .NOW THE CARE IS TOTALLY FOR ALL THE FROND END DAMAGE AND THE COST OF THE BATTER WOULD BE TEN THOUSAND DOLLARS.I WAS DRIVING INTERSTATE 15 IN RIVERSIDE CALIFORNIA REAR END THE CAR IN FRONT.

NHTSA ODI 11383548

Oct 20, 2020BrakesCrash

HAS TWO ISSUES ONE WHEN BREAKING FROM 45PH OR SO IT SKIDS AND BRAKES SKIP BAD SECOND ISSUE WHEN THE AUTO BREAKING IS ON, AND WHEN CAR BREAKS IN FRONT OF YOU IT STOPS NO PROBLEM, BUT THEN IT JUST STARTS MOVING AGAIN AND WHEN YOU TRY TO STOP IT WON'T LET YOU.

NHTSA ODI 11365299

Aug 22, 2020BrakesCrash1 injury

I WAS DRIVING DOWN A HILL APPROACHING A STOP SIGN WHEN MY BRAKES GAVE OUT AND STOPPED WORKING THE ROAD WAS DAMP AND IT WAS SLIGHT RAIN. I PRESSED DOWN ON MY BRAKES 5 TIMES AND NOTHING HAPPENED TO MAKE THE CAR STOP SO MY CAR KEPT DRIVING TOWARDS A DITCH AND I ALMOST FELL OFF A HILL INTO MORE TREES.

NHTSA ODI 11350781

Oct 8, 2019BrakesCrash

EXITING FREEWAY. MADE A LEFT. SLOWED DOWN AT RED LIGHT. REALIZED THE CAR WASN'T STOPPING. SLAMMED BRAKE PEDAL TO FLOOR. CAR CONTINUED TO MOVE AND HIT ANOTHER CAR. POLICE REPORT MADE. COLLISION LOCATION AT 3520 MASSACHUSETTS AVE, LEMON GROVE, CA 91945. THIS IS A NEW CAR AND NO REASON FOR BRAKES TO NOT BE WORKING.

NHTSA ODI 11266950

Working with the data? Download all 302 complaints as CSV · fetched from NHTSA July 13, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Toyota Corolla Cross verdict →