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What 123 owners told NHTSA about the 2020 Tesla Model X (all Variants 7psgr)

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (123)Crash / fire / injury (17)Suspension (37)Electrical system (28)Driver assistance (23)Speed control (18)Steering (18)Body & structure (11)Lane Departure (10)Brakes (8)Transmission & drivetrain (8)Wheels (5)

3 of 123 complaints match · Driver assistance · crash/fire/injury only · clear filters

Feb 16, 2023Driver assistanceCrash

Sudden acceleration

NHTSA ODI 11507642

Sep 2, 2022Speed controlBrakesDriver assistanceCrash

On 8/16/2022 Tuesday, I went to work at about 10:24 and parked by the road next to mcDonalds to call my husband. I wanted him to take the car to park elsewhere as that spot had no parking starting at 10:30. My husband was not available so I was about to move the car and had my feet slightly touching the brake. At that point the car suddenly accelerated and jumped forward without any control and hit a car that was coming out of mcDonalds driveway. That car was about 15/20 feet away from my car and I hit on the driver’s side. My car was in such speed that it pushed the other car 6 feet on the other side which in turn hit a pedestrian crossing the road. I am 100% sure that I did not press the accelerator and the car moved by itself in such force that I had no chance of controlling it. I’ve asked Tesla to investigate as well

NHTSA ODI 11482661

Apr 6, 2022Backup camera & sensorsDriver assistanceCrash1 injury

While idling in drive having applied my foot to the break, the dash displayed H for holding the break. My car accelerated by itself forcefully into the vehicle in front. My seat belt did not lock up, air bags did not deploy, emergency braking didn’t work, the Tesla box report does not match the dash cam timeline. This was sudden unintended acceleration and I pray it doesn’t happen to anyone else.

NHTSA ODI 11459836

Working with the data? Download all 123 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Tesla Model X (all Variants 7psgr) verdict →