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What 123 owners told NHTSA about the 2020 Tesla Model X (all Variants 7psgr)

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (123)Crash / fire / injury (17)Suspension (37)Electrical system (28)Driver assistance (23)Speed control (18)Steering (18)Body & structure (11)Lane Departure (10)Brakes (8)Transmission & drivetrain (8)Wheels (5)

37 of 123 complaints match · Suspension · clear filters · page 2 of 2

May 7, 2021Suspension

BOTH REAR TIRES ARE SEVERELY WORN ON THE INSIDE SHOULDER/TREAD AFTER ONLY ONE YEAR. THE DRIVER/OWNER CANNOT INSPECT THE REAR TIRES BECAUSE VISIBILITY IS SEVERELY LIMITED. IN MY CASE, I HAD A NAIL IN THE TIRE. THE TIRE STORE REMOVED THE TIRE AND NOTED THE TIRE WAS WORN DOWN TO THE CORD AT THE EXTREME MOST TREAD ON THE INSIDE OF THE TIRE. ALSO, THESE TIRES CANNOT BE ROTATED SINCE THE FRONT TIRES ARE A DIFFERENT WIDTH (275 REAR VS. 265 FRONT). TESLA INDICATED THAT THERE WAS NO ADJUSTMENT TO THE REAR WHEEL CAMBER FOR THE MODEL X. WHILE AT THE TESLA STORE IN ETONVILLE, FL ANOTHER CUSTOMER WAS AT THE STORE WITH THE SAME PROBLEM. HIS TIRES HAD 15,000 MILES ON THEM AND YOU COULD EASILY SEE THE EXPOSED RADIAL BELT OF THE TIRE. IN MY CASE, THE TIRES HAD 11,000 MILES ON THEM. SAFETY ISSUE: IF THE OWNER/DRIVER IS NOT AWARE OF THE PROBLEM AND CANNOT INSPECT THE TIRE IT CAN RESORT IN A CATASTROPHIC FAILURE EVENT LEADING TO AN ACCIDENT.

NHTSA ODI 11415547

May 4, 2021Suspension

FRONT HALF SHAFT VIBRATION ON ACCELERATION

NHTSA ODI 11415188

Jan 28, 2021SuspensionElectrical system

THE SCREEN HAS TURNED OFF A NUMBER OF TIMES WHILE DRIVING ON THE HIGHWAY. COULDN'T SEE ANY CONTROLS, SPEED, NAVIGATION, CAMERA, ETC. SCREEN WAS COMPLETELY TURNED OFF. ALSO THE SUSPENSION (BALL JOINTS) FEEL LOOSE AND MAKE AN ODD SOUND.

NHTSA ODI 11390433

Oct 25, 2020SteeringSuspension

HERE IS A 2020 TESLA MODEL X IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37336502?ROWNUMBER=125 THE FRONT WHEEL HAS GONE ALL WHOMPY BECAUSE THE TOP BALL-JOINT HAS POPPED APART. THIS CAR HAS ONLY TRAVELLED 4000 MILES SINCE BEING PUSHED OUT OF THE TESLA TENT. IT IS UNLIKELY THAT THE BALL HAS SUFFERED ENOUGH WEAR AND TEAR TO ALLOW IT TO POP APART. IT IS MORE LIKELY THAT THE BALL-JOINT WAS MADE BY STONED MONKEYS AT THE LOCAL ZOO. WOULD IT BE TOO MUCH OF AN ASK FOR YOU TO TAKE THESE WRETCHED JUNK-HEAPS OFF THE HIGHWAYS? HAVE AN EXCITING DAY. REGARDS KEEF

NHTSA ODI 11366249

Sep 30, 2020Suspension

HERE IS A 2020 TESLA MODEL S IN THE JUNKYARD: HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37573752?ROWNUMBER=3 DESPITE HAVING THE NEW IMPROVED REDESIGNED SUSPENSION GIBLETS IT HAS GONE ALL WHOMPY. THE RH BACK WHEEL IS LEANING OUT AND THE FRONT SUSPENSION IS.COMPLETELY COPULATED. THE STEERING KNUCKLE HAS CRACKED IN HALF, THE LOWER BALL JOINTS HAVE SNAPPED. THE WHOLE THING IS FORNICATED. THIS IS NOT CRASH DAMAGE. IT IS SELF INFLICTED INJURY CAUSED BY BAD DESIGN, BAD MATERIALS AND BAD ELON. PLEASE TAKE THESE JUNKHEAPS OFF THE ROADS. THANK YOU KEEF

NHTSA ODI 11362076

Sep 25, 2020Suspension

HERE IS A 2020 TESLA MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37531471?ROWNUMBER=2 IT HAS NOT BEEN IN A COLLISION, NO AIRBAGS HAVE DEPLOYED AND THERE IS NO IMPACT DAMAGE TO THE BODYWORK. THE AIR SUSPENSION HAS COLLAPSED AND DUE TO THE LUDICROUS DESIGN HAVING NO LIMIT STOPS ALL FOUR WHEELS HAVE JAMMED UP INTO THE WELLS. THE BACK LH TIRE HAS BEEN RUBBING AGAINST THE WHEEL-WELL FOR SO LONG THAT IT IS COMPLETELY SHREDDED (SEE ATTACHED PHOTOGRAPH) THE OWNER MUST HAVE BEEN OBLIVIOUS TO THIS. PERHAPS HE WAS USING THE TESLA SELF-PLEASURING DEVICE THAT IS SO POPULAR WITH TESLA OWNERS - HTTPS://WWW.GIZMODO.COM.AU/2020/07/THIS-BLOWJOB-MACHINE-DESIGNED-FOR-TESLAS-ON-AUTOPILOT-IS-A-TERRIBLE-IDEA-BUT-PROBABLY-NOT-WHY-YOU-THINK/ IF YOU CAN SPARE THE TIME WOULD YOU PLEASE GET AROUND TO ISSUING A RECALL TO GET THESE DEADLY DEFECTIVE CONTRAPTIONS OFF THE ROADS. THANK YOU KEEF

NHTSA ODI 11361214

Sep 17, 2020Suspension

HERE IS A 2020 MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37336502?ROWNUMBER=63 THE FRONT WHEEL HAS GONE WHOMPY BECAUSE THE TOP BALL-JOINT HAS POPPED APART. THIS EXACT SAME BALL JOINT IS USED ON ALL MODELS OF TESLAS. TESLA SEEMS TO HAVE GOT A BAD BATCH OF THESE BALL JOINTS THAT HAVE INSUFFICIENT LUBRICANT CAUSING SQUEAKING AS THE DRY METAL PARTS RUB AGAINST EACH OTHER. MANY OWNERS ARE COMPLAINING ABOUT THIS ON THE FORUMS AND ARE RESORTING TO DIY REPAIRS LIKE MAKING A HOLE IN THE BOOT AND SPRAYING IN LUBRICANT. THESE FAILURES ARE NOW SO COMMON THAT A MEME HAS BEEN GENERATED. POP GOES THE BALL JOINT HTTPS://WWW.REDDIT.COM/R/ENOUGHMUSKSPAM/COMMENTS/F9K8G6/POP_GOES_THE_BALL_JOINT/ NOT REALLY FUNNY THOUGH. THIS FAILURE WILL KILL PEOPLE. PLEASE TAKE ACTION. THANK YOU KEEF

NHTSA ODI 11355643

Aug 28, 2020Suspension

HERE IS A 2020 MODEL X IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37239417?ROWNUMBER=4 BOTH REAR WHEELS HAVE GONE WHOMPY (THAT MEANS THEY ARE LEANING OVER AT AN ANGLE) THE CAR HAS BEEN INVOLVED IN A MAJOR WHOOPSIE AND HAS A BIT OF DAMAGE HERE AND THERE. REGARDLESS OF THIS, EVEN IN THE EVENT OF A HARD IMPACT TO THE WHEELS IT SHOULD HAVE BEEN THE WHEELS THAT BROKE RATHER THAN THE SUSPENSION. I THINK IT IS LONG OVERDUE THAT YOU SHOULD STOP GIVING TESLA THE BENEFIT OF THE DOUBT ON THESE ABSURDLY FRAGILE SUSPENSION COMPONENTS AND THAT YOU SHOULD DEMAND AN IMMEDIATE RECALL. THANK YOU KEEF

NHTSA ODI 11351728

Aug 26, 2020SuspensionTransmission & drivetrainElectronic Stability Control (esc)

UPON ACCELERATING THE FRONT END BOUNCES AND VIBRATES UNSAFELY. TESLA IS AWARE OF THE FAULTY DANGEROUS DESIGN, YET THEY CONTINUE TO SELL THEIR MODEL X WITHOUT DISCLOSING TO PURCHASER. ADDITIONALLY, THEY REFUSE TO REPAIR THE VEHICLE, INDICATING THAT NEW FRONT HALF AXLES WILL ONLY TEMPORARILY SOLVE THE ISSUE. THE BOUNCE HAPPENS WHEN STARTING FROM A COMPLETE STOP OR OFTEN WHEN ACCELERATING FROM ONE SPEED TO ANOTHER. THE BOUNCE HAS BEEN HAPPENING SINCE APRIL BUT REPEATED REPAIR REQUESTS TO TESLA HAVE BEEN REFUSED.

NHTSA ODI 11351368

Apr 25, 2020Suspension

HERE IS A VIDEO OF A TESLA ON THE DRAG STRIP HTTPS://WWW.YOUTUBE.COM/WATCH?V=5RFDDIMYDP4&T=589S THE COMMENTATOR NOTES THAT THE TESLA LOOKS AS THOUGH ITS AXLE IS ABOUT TO SNAP. BOTH THE FRONT AND REAR WHEELS ARE WHOMPING AROUND SO AS TO BE IN DANGER OF JAMMING UP IN THE WHEEL WELLS. THIS IS NOT JUST THE COMPRESSION OF RUBBER BUSHINGS IN THE SUSPENSION. IT IS THE RESULT OF STRAIN IN THE SUSPENSION COMPONENTS. TESLAS THAT ARE DRIVEN "ENTHUSIASTICALLY" ARE CERTAIN TO STRESS THE CAST AND EXTRUDED ALUMINUM COMPONENTS WELL BEYOND THEIR ELASTIC LIMITS. TESLA OWNERS OFTEN ENJOY THE LUDICROUS AND INSANE ACCELERATION. TESLAS ALSO OFTEN ENJOY SPONTANEOUS LUNATIC ACCELERATION AKA UNINTENDED ACCELERATION. I PETION YOU TO INVESTIGATE THESE DEADLY CONTRAPTIONS. THANK YOU UNHINGED CITIZEN

NHTSA ODI 11322227

Apr 22, 2020Suspension

HERE IS A 2020 TESLA MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/36107917/20 IT HAS DONE JUST 500 MILES AND THE BACK WHEEL HAS GONE ALL WHOMPY. THE TREAD IS PARTLY WORN AWAY ON THE WHOMPY WHEEL. THIS SHOWS THAT THE DRIVER CONTINUED TO DRIVE AFTER THE WHEEL STARTED TO GO WHOMPY .OH WELL, I GUESS YOU HAVE TO BE BRAINLESS TO BUY A TESLA IN THE FIRST PLACE. HOW ABOUT YOU DO YOUR JOB AND RECALL THESE DEADLY DEFECTIVE ELECTRIC BATTERING RAMS BEFORE EVEN MORE PEOPLE GET KILLED. THANK YOU. [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC

NHTSA ODI 11321956

Mar 22, 2020Suspension

HERE IS A 2020 TESLA MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/35799520/8 IT HAS DONE JUST 2000 MILES AND ALREADY THE WHEEL HAS GONE WHOMPY. DESPITE THERE BEING A TSB OUT FOR WEAK SUSPENSION LINKS HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2019/MC-10153421-9999.PDF TESLA IS STILL SWEEPING THIS ISSUE UNDER THE RUG. THEY HAVE NOT FIXED THE OLDER CARS ON THE ROADS BUT WORSE STILL THE NEW CARS COMING OFF THE LINE STILL HAVE SUSPENSION GIBLETS MADE FROM PLAY-DOUGH.. GOOD HEAVENS TO BETSY.... ARE YOU GUYS ASLEEP AT THE WHEEL? PLEASE RECALL THESE DEFECTIVE DEATH TRAPS IMMEDIATELY. REGARDS. CITIZEN KEEF.

NHTSA ODI 11318984

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Working with the data? Download all 123 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Tesla Model X (all Variants 7psgr) verdict →