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What 123 owners told NHTSA about the 2020 Tesla Model X (all Variants 7psgr)

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (123)Crash / fire / injury (17)Suspension (37)Electrical system (28)Driver assistance (23)Speed control (18)Steering (18)Body & structure (11)Lane Departure (10)Brakes (8)Transmission & drivetrain (8)Wheels (5)

28 of 123 complaints match · Electrical system · clear filters · page 2 of 2

Nov 19, 2020Electrical system

WHILE DRIVING THE CAR - THE CAR'S CENTRAL COMPUTER REBOOTED. WHEN THIS HAPPENS THE MUSIC STOPS, ALL THE SCREENS (CENTER CONSOLE + DRIVER DISPLAY) GO BLACK. I WAS NOT USING ANY AUTOPILOT FUNCTIONALITY DURING THIS TIME. I'M CURIOUS WHAT WOULD HAVE HAPPENED IF I WAS. IT TAKES ABOUT 30 SECONDS FOR THE DRIVER DISPLAY TO FULLY RECOVER. I HAVE A VIDEO OF THIS IN ACTION.

NHTSA ODI 11375399

Jul 18, 2020Electrical system

THE INSTRUMENT CLUSTER DOES NOT SHOW A VALID SPEED. SPEED IS SHOWN AS '0' EVEN WHEN VEHICLES IS TRAVELING AND EVEN WHEN CRUISE CONTROL OR 'AUTO PILOT' IS DRIVING.

NHTSA ODI 11340115

Apr 6, 2020Electrical systemSpeed controlCrash

WHILE I WAS PARKING, MY TESLA MODEL X SUDDENLY ACCELERATED INTO MY OFFICE BUILDING. I AM SURE THAT MY FOOT WAS ON THE BRAKE AT THE TIME.

NHTSA ODI 11320351

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Working with the data? Download all 123 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Tesla Model X (all Variants 7psgr) verdict →