What 123 owners told NHTSA about the 2020 Tesla Model X (all Variants 5-seat)

The side mirrors opened unexpectedly while backing out of the garage causing damage to the Right side mirror. The side mirrors typically opens after we have driven a few feet from our house. I reported the issue to Tesla with date and time of the incident, Tesla representative confirmed that the car computer gave a command to open the mirror but unable to explain any further root cause analysis and taking responsibility for the glitch that caused the damage. Tesla declined to state this in writing. The real concern is what is Tesla's responsibility when a serious crash and damage happens due to another glitch. Additionally Tesla is not being transparent and decline to take responsibility for defects in their product.

NHTSA ODI 11457031

The contact owns 2020 Tesla Model X. The contact stated while using the self-driving feature or the cruise control, the vehicle would brake independently. The contact stated an unknown warning light was illuminated. The contact stated he had experienced the failure on multiple occasion. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure by the App. The failure mileage was approximately 10,000. The VIN was not available.

NHTSA ODI 11454898

While cruise control is activated, the car brakes aggressively for no reason. This has happened multiple times in the last few months. I saw that news articles mention model 3, y and s but this is a model X and it is happening on this model as well.

NHTSA ODI 11452710

Rear View parking camera will freeze. At times when putting the vehicle in reverse the rear view camera will freeze and be stuck on the same frame. When rolling back slowly this can, at times be hard to recognize. Especially in areas of bad visibility this has led to near misses. Recently when backing out of a parking spot at Rady Children's hospital, the camera was once again stuck and I only realized 1-2 seconds into slowly backing the vehicle out of the parking spot inside a cover parking garage. During the time I almost hit cross traffic that was invisible on the stuck rear view camera. Even after finally backing out without the help of the camera, the image was still frozen.

NHTSA ODI 11452592

Vehicle randomly breaks hard when either in cruise control or auto pilot. Either on normal highway lanes or in the diamond lane. Happens frequently - at least weekly on local Southern California Hwys

NHTSA ODI 11452585

The contact owns a 2020 Tesla Model X. The contact stated that while driving at various speeds with the cruise control or autopilot functions activated, the brakes inadvertently engaged, causing the vehicle to come to an abrupt stop. The vehicle experienced phantom braking. The contact stated that after the full self-driving beta program was installed, the failure occurred. The vehicle was taken to the dealer. The dealer transferred the contact to the tech department. The tech department informed the contact that they would repair the failure with an over-the-air software update. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.The contact owns a 2020 Tesla Model X. The contact stated that while driving at various speeds with the cruise control or autopilot functions activated, the brakes inadvertently engaged, causing the vehicle to come to an abrupt stop. The vehicle experienced phantom braking. The contact stated that after the full self-driving beta program was installed, the failure occurred. The vehicle was taken to the dealer. The dealer transferred the contact to the tech department. The tech department informed the contact that they would repair the failure with an over-the-air software update. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.

NHTSA ODI 11450200

Rear Passager Falcon Door does not consistently close on on the first attempt. Would need a second or multiple pressing of the button to close. The wing door scrapes the C- Pillar and is misaligned. Apparently, there is a flaw in the calibration and sensors. Every time I close the wing, I have to wait around to make sure it is completely closed. Frequently, the wing just gets stuck halfway and the passenger has to go over the side to exit or enter. The other door operates perfectly fine. This is unsafe because it makes it more difficult for passengers to get out of the car if the door refuses to open or close completely as it should. Have taken the vehicle to the service center and complained multiple times. Telsa simply says it operates within their standards, which is absurd. They suggest cutting the glass on the C Pillar to stop the scraping, and pay for it out of my own pocket even though it's still under warranty.

NHTSA ODI 11450204

While on autopilot or cruise control, the car would suddenly and abruptly slam on the brakes for no reason. There's no traffic or objects to avoid. It was very startling because it could have caused a massive rear-end collision had I not intervened to cancel the autopilot and speed up again. . Because of this, I have stopped using the autopilot feature altogether. I cannot trust it will work properly. I have mentioned it to Tesla and they simply say the software update will solve it. It has not!

NHTSA ODI 11450207

I saw a warning light briefly about the suspension then the car started making very large squeals is sounds like metal on metal in the steering underneath me as the driver and the front end - looked at the suspension pictures and not seeing anything with the ride on the computer screen. I have 62,000 mikes on my car - owned it for a little more than 14 months - drive a lot as a real estate broker

NHTSA ODI 11444357

This vehicle has had a number of issues. One after another. Vast majority are infotainment and software issues. Just recently while traveling at a highway rate of speed, the software froze and the instrument panel was frozen. I had no idea as I thought everything was working. And of course I was using Auto Pilot and Full Self Driving feature. I darn nearly hit the concrete divider as the function was not working but the dashboard/instrument panel was leading me to believe that it was!!!! This is super dangerous. The car has been in the shop countless times. I now text the service manager on his cell phone and have gotten to know him a little too well. They have tried fixing it but he admits that they don't have a fix for the issue. The infotainment system was also replaced a few months ago, with no results in solving the problem. My car re boots interleaf all the time while driving making it highly unsafe with it's self driving and auto pilot feature. Today the service manager called me to tell me that Tesla can not fix the car and is willing to buy it back at a reduced price of $91,000! What? No.. You either fix the car which is still under warranty or give me all of my money back including sales tax, which was $115,0000. I've owned this problem riddled car for less than 2 years and it can't be fixed.. Not my fault. This is on top of the vibration issue that they are also aware of and don't have fix for. And many other issues...... I HAVE SEVERAL PICTURES AND VIDEOS OF MANY INCIDENTS. THIS NEEDS TO BE LOOKED INTO ASAP AS I BELIEVE THIS IS AN ISSUE WITH MANY OF THE TESLA MODEL X CARS AS WELL AS POSSIBLY MODEL S. THE SOFTWARE/HARDWARE GLITCH WILL KILL PEOPLE GUARANTEED. The incident below is one of many

NHTSA ODI 11443941

We received the Full Self-Driving Beta software from Tesla this week. How NHTSA has permitted Tesla to enable this software for use on public streets is mind-blowing. IT IS THAT DANGEROUS! Do the public a favor and go drive a Tesla with FSD enabled. You can read my full comments on our blog: https://nerdvittles.com/the-10000-hoax-meet-teslas-full-self-driving-vehicle/

NHTSA ODI 11442506

The contact owns a 2020 Tesla Model X. The contact stated that the autopilot feature was activated while driving 70 MPH however, the vehicle was unresponsive. The vehicle failed to slow down, and the brakes and steering wheel would not engage. The contact had to hold down both scroll wheels to reset the vehicle. The vehicle was taken to the dealer, and the dealer replaced the tires with snow tires. The dealer informed the contact that it was illegal to drive the vehicle with a secondary fault detected since the system crashed while on autopilot. The dealer provided a loaner vehicle. The dealer repaired the vehicle by replacing the Gateway Micro 8 GB SD flash drive card. However, the failure recurred. Additionally, the audible function was inoperable. The manufacturer was made aware of the failure and informed the contact that they would escalate the concern to the engineers and would contact him back. However, the contact had not heard from the manufacturer. The failure mileage was approximately 37,000.

NHTSA ODI 11440691

I PURCHASED A TESLA X. THEY ADVERTISE 450 MILES PER CHARGE. I HAVE NOT GOTTEN MORE THAN 300 MILES PER CHARGE. THE SALES PEOPLE LIED ABOUT IT AND I HAVE RETURNED THE CAR BUT NOW THEY DON'T WANT TO REFUND THE MONEY. I AM NOW IN AN EXPENSIVE LAW SUIT.

NHTSA ODI 11437955

While driving on an interstate at night traveling at 70mph the computer/console froze navigation and wouldn’t respond to touch commands. Then everything on the car went dark. No screen, no signal lights, nothing. Luck is the only reason I did not have an accident. This was terrifying and dangerous and I and others could easily have gotten hurt. My car had no lights and other cars couldn’t see me as I changed lanes (without being able to signal) to pull in the emergency lane. The car has had connectivity issues starting at 1 year after purchase (about one month ago). I am sometimes unable to play music and the computer screen reads “no connectivity”. It may be a coincidence that the free 1 year trial of premium connectivity just ended at the same time these issues began. I now pay $10/month for the service. Right before the screen went dark I had been on the phone, which was docked in the charger. This all just happened and I have an appointment in 10 days at the Tesla service center.

NHTSA ODI 11437925

Around 1:50 P.M May 27, 2021, I left my house driving my Tesla 2020 Model X with my son in the front passenger seat to his school. We returned to our home around 2:19 P.M. At our front gate, I slowed down to a close stop as I turned the vehicle into my driveway. Once descending the driveway, my Tesla vehicle suddenly accelerated to an extremely high speed. While I attempted to brake; however, none of the speed controls seemed to work. The vehicle hit my 2009 Toyota Camry parked on the left side of my driveway first, then took out the heavy duty wrought iron fence post and gate door located about 100 ft from my front gate. My Tesla vehicle kept moving at a very high speed and knocked down and damaged all trees, plants, and garden arbors along the vehicle’s path and, then, crashed through the rear wrought iron fences about 200 ft from my front gate. Finally, the vehicle stopped after crashing into two large trees and stop there. My son got injured and was taken to an urgent care facility after the crash. Two of my vehicles including 2020 Tesla Model X and 2009 Camry LE were totaled and a large portion of my backyard, fence and gate were destroyed due to this Tesla crash. This Tesla vehicle suddenly accelerated for no reason, indicating that there must have been something seriously wrong with this vehicle at that time. The resulting skid marks on my driveway discovered after the incident demonstrates that braking was applied even though the vehicle accelerated. I had reported this crash to Tesla on May 27 and followed up on May 29, June 1 and June 3 and have not received a response from Tesla at this time. The investigation shall be performed to find why this Tesla vehicle suddenly accelerated to prevent other Tesla vehicle drivers from similar dangerous incidents caused by the vehicle’s sudden accelerations. I have the videos and photos from the crash. Please let me know should you need this information for the investigation.

NHTSA ODI 11423276

Sudden forward unintened rapid acceleration resulting in personal injury and property damage

NHTSA ODI 11422222

I had my car for almost 12 months and have drive ~11000 miles. In the past one month, I started experiencing a violent shudder/vibration during initial acceleration between ~30-40mph. Tesla service has refused to act upon this issue saying they don't have a fix for this issue. They do have a service bulletin SB-21-39-001 issued for this problem but mentioned that this is not a permanent fix for this issue. Finally, nothing was done to address the issue.

NHTSA ODI 11420762

The contact owns a 2020 Tesla Model X. The contact stated while starting the vehicle, the driver screen and the center console screen went dark which caused the contact to have no access to electrical features in the vehicle. The contact restarted the vehicle and temporarily the vehicle operated as designed. The failure recurred several times. During the failures, the electrical functions and safety features were inoperable. The local dealer sent a mechanic to the residence to reformat the software however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 10,311.

NHTSA ODI 11419702

The driver’s seat did not hold a firm position and would slide slightly on the base tracks, when driving or stopping. Tesla repaired the defect by replacing the entire seat assembly, but I’m reporting it as a defect in case other car owners experience the same issue as a possible widespread defect. Tesla’s final invoice makes no mention of the seat replacement, although I can confirm the work was performed. The invoice simply lists “courtesy inspection”.

NHTSA ODI 11417864

BOTH REAR TIRES ARE SEVERELY WORN ON THE INSIDE SHOULDER/TREAD AFTER ONLY ONE YEAR. THE DRIVER/OWNER CANNOT INSPECT THE REAR TIRES BECAUSE VISIBILITY IS SEVERELY LIMITED. IN MY CASE, I HAD A NAIL IN THE TIRE. THE TIRE STORE REMOVED THE TIRE AND NOTED THE TIRE WAS WORN DOWN TO THE CORD AT THE EXTREME MOST TREAD ON THE INSIDE OF THE TIRE. ALSO, THESE TIRES CANNOT BE ROTATED SINCE THE FRONT TIRES ARE A DIFFERENT WIDTH (275 REAR VS. 265 FRONT). TESLA INDICATED THAT THERE WAS NO ADJUSTMENT TO THE REAR WHEEL CAMBER FOR THE MODEL X. WHILE AT THE TESLA STORE IN ETONVILLE, FL ANOTHER CUSTOMER WAS AT THE STORE WITH THE SAME PROBLEM. HIS TIRES HAD 15,000 MILES ON THEM AND YOU COULD EASILY SEE THE EXPOSED RADIAL BELT OF THE TIRE. IN MY CASE, THE TIRES HAD 11,000 MILES ON THEM. SAFETY ISSUE: IF THE OWNER/DRIVER IS NOT AWARE OF THE PROBLEM AND CANNOT INSPECT THE TIRE IT CAN RESORT IN A CATASTROPHIC FAILURE EVENT LEADING TO AN ACCIDENT.

NHTSA ODI 11415547

FRONT HALF SHAFT VIBRATION ON ACCELERATION

NHTSA ODI 11415188

WHILE DRIVING AT HIGHWAY SPEEDS, MY TWO INFO SCREENS THAT PROVIDE ALL FEEDBACK TO THE DRIVER (E.G., SPEED, WARNING LIGHTS, ETC.) GO DARK. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND I HAVE DOCUMENTED WITH TESLA. THEY ACKNOWLEDGED THE ISSUE AND SAID THEY ARE WORKING ON A FIX(?)

NHTSA ODI 11413437

I WAS DRIVING MY MODEL X (JUNE 2020) HOME LAST EVENING ON A ROAD I NORMALLY DRIVE. (6 LANE ROAD) I WAS APPROACH A TRAFFIC LIGHT THAT TURNED YELLOW AND I DETERMINED I DIDN'T HAVE ENOUGH TIME TO STOP - SO I HIT THE ACCELERATOR TO GET THROUGH THE LIGHT BEFORE IT TURNED RED AND THEN EVERYTHING ON THE CAR STOPPED WORKING. NO ALARMS, NO SOUNDS, NO WARNINGS, NOTHING - MUSIC EVEN STOPPED PLAYING. THE ONLY INDICATION SOMETHING WAS WRONG WAS THE DASHBOARD FLASHING YELLOW LIGHT INDICATOR THAT THE CAR THOUGHT IT WAS SLIPPING (COMPLETE DRY @ 5:50PM -- TEMPERATURE WAS 45 DEGREES). THE CAR WOULD NO LONGER ACCELERATE (I HIT THE ACCELERATION PEDAL AND NOTHING HAPPENED), REGENERATIVE BRAKING STOPPED WORKING AND THE CAR WAS ONLY COASTING AND QUICKLY SLOWING DOWN (IT IS A HEAVY CAR). I MANAGED TO GET IT INTO A NEARBY PARKING LOT AND CALLED TESLA ROADSIDE. THE CAR WOULD NOT ACCELERATE AFTER REBOOTING 2+ TIMES AND WHEN IT FINALLY MANAGED TO BEGIN TO MOVE THE CAR BEHAVED LIKE IT THOUGHT IT WAS "SLIPPING". NO ALARMS SHOWED UP UNTIL I WAS INSTRUCTED TO REBOOT BY TESLA EMERGENCY ROADSIDE - AT WHICH POINT THEY RECOMMENDED I BRING THE CAR TO SERVICE.

NHTSA ODI 11394404

THE SCREEN HAS TURNED OFF A NUMBER OF TIMES WHILE DRIVING ON THE HIGHWAY. COULDN'T SEE ANY CONTROLS, SPEED, NAVIGATION, CAMERA, ETC. SCREEN WAS COMPLETELY TURNED OFF. ALSO THE SUSPENSION (BALL JOINTS) FEEL LOOSE AND MAKE AN ODD SOUND.

NHTSA ODI 11390433

NEW SOFTWARE UPDATE HAS MADE THE FONT OF THE DISPLAY TOO SMALL TO READ SO THE DRIVER CAN NO LONGER SEE WHAT GEAR HAS BEEN SELECTED LIKE DRIVE, PARK, NEUTRAL OR RESERVE. THE FONT IS SMALLER THAN THE AVERAGE PERSON OVER THE AGE OF 42 CAN READ IF THEY HAVE ANY DEGREE OF PRESBYOPIA.

NHTSA ODI 11386016