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What 40 owners told NHTSA about the 2020 Ram Promaster

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (40)Crash / fire / injury (3)Backup camera & sensors (10)Transmission & drivetrain (10)Electrical system (7)Engine (4)Engine & cooling (4)Visibility & wipers (4)Steering (3)Seat belts (2)Airbags (1)Brakes (1)

2 of 40 complaints match · Seat belts · clear filters

Apr 14, 2021Seat beltsSeats

SEAT IS MISS LATCH ANCHORS FOR CAR SEAT.

NHTSA ODI 11408132

Apr 6, 2021Seat belts

SECOND ROW SEAT BELTS REMAIN IN A LOCKED POSITION AND DO NOT PULL OUT, ARE INOPERABLE, AND REMAIN IN A LOCKED POSITION, THUS THERE IS NO WAY FOR US TO USE OUR SEATBELTS. THIS IS AN EXTREME SAFETY ISSUE.

NHTSA ODI 11406704

Working with the data? Download all 40 complaints as CSV · fetched from NHTSA July 10, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Ram Promaster verdict →