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What 40 owners told NHTSA about the 2020 Ram Promaster (passenger Double Seat)

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (40)Crash / fire / injury (3)Backup camera & sensors (10)Transmission & drivetrain (10)Electrical system (7)Engine (4)Engine & cooling (4)Visibility & wipers (4)Steering (3)Seat belts (2)Airbags (1)Brakes (1)

1 of 40 complaints match · Airbags · crash/fire/injury only · clear filters

Mar 24, 2022AirbagsCrash2 injuries

The contact owns a 2020 Ram Promaster. The contact stated that while driving at approximately 25 MPH another vehicle in the opposite lane had crashed head on into his vehicle. The contact stated that the air bag did not deploy upon impact , however after he hit his head on the steering wheel , the air bag deployed. The contact stated he and the other driver did sustain head injuries, and required medical attention. The contact stated that a police report was filed and the ambulance arrived to transport them to the hospital. The contact stated the police had the vehicle towed to collision center, where it remained. The dealer and the manufacturer were not notified of the failure. The failure mileage was 19,100.

NHTSA ODI 11458154

Working with the data? Download all 40 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Ram Promaster (passenger Double Seat) verdict →