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What 112 owners told NHTSA about the 2020 Ram 3500

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (112)Crash / fire / injury (10)Fuel system (33)Engine (25)Fuel System, Diesel (22)Transmission & drivetrain (11)Electrical system (9)Brakes (8)Steering (7)Wheels (7)Tires (5)Body & structure (4)

1 of 112 complaints match · Transmission & drivetrain · crash/fire/injury only · clear filters

Feb 18, 2026Transmission & drivetrainCrash

The contact owns a 2020 Ram 3500. The contact stated that while the vehicle was parked and the engine was turned off, the gear shifter shifted into the drive position when the contact's minor [XXX] child entered the vehicle to retrieve an item using the steering wheel and gear shifter to enter, causing the vehicle to roll down a hill and collide with a tree. The impact resulted in significant damage to the passenger side door, bumper, and truck bed. Although a child was inside the vehicle at the time of the incident, no injuries were reported following the collision. No air bags deployed. The vehicle was towed to a dealer where it had notyet been inspected. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 150,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11718937

Working with the data? Download all 112 complaints as CSV · fetched from NHTSA July 11, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Ram 3500 verdict →