What 161 owners told NHTSA about the 2020 Ram 2500 Regular Cab

The contact owns a 2020 Ram 2500. The contact stated that while standing directly behind the tailgate, the contact heard an audible "click", and the tailgate independently unlatched and opened, striking the contact's chest, and the contact was forcefully knocked to the ground. Due to the severity of the impact and injury, the contact was immobilized on the ground for 45 minutes while calling out for emergency assistance. The contact sustained a broken femur. The contact related the failure to NHTSA Campaign Number: 22V904000 (Structure), in which the vehicle did not have the recall remedy performed to prevent the failure. Prior to the failure, the vehicle was taken to the dealer for the recall repair; however, the dealer determined that no repair was needed and marked the recall as complete. The vehicle was taken back to the same dealer for a reinspection, with a diagnostic fee included, but the dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact mentioned being concerned for their safety when driving the vehicle. The failure mileage was 35,272.

NHTSA ODI 11743463

As I was operating my vehicle on I95 northbound smoke began to pour out of my vents. I was able to pull over and was able to determine there was a fire behind the radio in my truck. I immediately grabbed the personal affects that I could grab and called 911. However within 5 minutes the cab of the truck.was engulfed im flames.

NHTSA ODI 11687105

The contact owns a 2020 Ram 2500. The contact stated that after starting the engine, moments later the contact came back to discover fire coming from under the hood of the vehicle. The contact and co-workers used fire extinguishers to extinguish the flames. The vehicle was later towed away. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 67,000.

NHTSA ODI 11611450

The contact owns a 2020 Ram 2500. The contact stated while driving at approximately 45 MPH, the contact swerved to the left to avoid crashing into a deer. The contact stated that when he attempted to return the vehicle to the right lane the vehicle's front end continued to turn to the left as the rear end of the vehicle spun out to the right. The contact stated that the vehicle hit the shoulder of the road on the right side, rolled once, and stopped. The vehicle had rolled onto the passenger side of the vehicle. The contact stated that no air bags inflated. The contact stated that the right side of the vehicle was dented and heavily scratched, and the right front and rear passenger doors were crushed, and the glass of the rear cab window was broken. The contact had not noticed any warning lights. The contact stated that he had bruises on the left side of his forehead and an abrasion on his right ear. The contact was driven to a local ER by a friend and had a CT scan performed and was released. The contact stated that a state trooper had written a report and issued a citation. The contact had the vehicle towed to his residence. The vehicle had not been diagnosed and was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control). The manufacturer was informed of the failure. The failure mileage was approximately 115,000.

NHTSA ODI 11579705

The contact owned a 2020 Ram 2500. The contact stated while her employee was driving up a low-grade inclined road, and towing a light trailer at approximately 35 MPH, he had noticed white smoke issuing from under the hood. The contact stated the driver had not noticed any warning lights. The contact stated that her employee stopped the vehicle and as soon as he had exited the vehicle had burst into flames, which started under the hood and then ignited the passenger cab in a matter of seconds. The vehicle and trailer were totally engulfed in flames prior to the fire department arriving. The contact stated that the fire department was called and extinguished the fire with water as well as the road surface and grassy areas on the shoulder which were also on fire. The contact stated that the fire marshal had written a report. The vehicle was towed to an impound lot and declared a total loss by the contact's insurance provider. The contact had related the failure to NHTSA Campaign Number: 22V835000 (Power Train) for which she had received a notification and was unable to schedule a recall appointment due to lack of staffing at the dealer. The manufacturer had been informed of the failure. The failure mileage was approximately 5,000.

NHTSA ODI 11531450

On the date of 11/11/2022 the vehicle experienced an electrical fire in the engine compartment. This happened after the vehicle completed a heater grid cycle before starting remotely. All signs of the fire from photographs clearly show the fire starting from the ground bolt location of the heater grid. This seems to be a common issue when researching forums among other owners of the same vehicle with the same engine options. There were no warning lights or other indications of a problem with the vehicle before this happened. Thankfully I keep a fire extinguisher in my vehicle and was able to save the vehicle. It is currently at a dealership awaiting parts and further confirmation of the fire source.

NHTSA ODI 11504281

The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while in a turning lane, another vehicle crashed into the contact's front driver's side. The traction stability control warning light illuminated. Additionally, the turn signals failed to operate as needed. The air bags failed to deploy. The contact suffered injuries to his head, lower back, right shoulder, left hand, fractured left rib cage, and knee replacement injuries. Medical attention was received. A police report was filed. The vehicle was taken to a dealer, where it was diagnosed that the drag link was severely bent, and the steering wheel was only able to make 90-degree turns. The vehicle was then taken to Secret City Chrysler Dodge Jeep RAM (1005 Oak Ridge Turnpike, Oak Ridge, TN 37830) for the guard rail to be replaced; however, no repair was performed due to not having the correct replacement parts size. Additionally, the dealer was unable to duplicate the failure of an abnormal odor detected while the vehicle was turned on. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 21,000.

NHTSA ODI 11503467

The vehicle was placed into park and the "P" began flashing by when I stepped out of the vehicle it began moving backwards. I jumped into the vehicle and the gear selection showed the vehicle in reverse so I replaced the vehicle into park but the door struck an object which bent the door towards the front end of the vehicle damaging the hinges and the fender. Ram customer care was contacted and the vehicle was inspected at an authorized dealer who found no issue with the vehicle.

NHTSA ODI 11493505

Side airbag from drivers seat deployed and caused burs to the driver. The vehicle struck a deer and the drives side curtain airbags deployed. The front air bags did not deploy. Insurance and dealer have been contacted.

NHTSA ODI 11473437

Gear Shifter and Vehicle Dash does not accurately reflect the vehicle's gear. Putting the truck in neutral today resulted in an accident as it was still in drive and had the ability to accelerate. Another similar incident was putting the vehicle in reverse from drive, but truck was stuck in neutral. Putting the vehicle in park resulted in reverse, etc... There are no prior warnings or faults in dash and it just spontaneously occurs at random times.

NHTSA ODI 11472461

While driving up snow covered inclined driveway. Truck started to spin and stopped going forward. Starting to slide backwards the engine shut off and I lost power steering and power brakes. Managed to re-start while sliding backwards but the engine shut off again resulting in a sideways crash into a tree. Thus causing $5000.00 truck damage but no bodily injury. My insurance covers damage but I am out a $500.00 deductible. The engine shutting off happened the year before but I was able to stop the slide in time. I just received a recall ("Z20/NHTSA 22-140") and I'm not sure if that problem is a cause of my incident. I did not notice any warning indications during or before the incident. I have not contacted FCA or my dealer yet.

NHTSA ODI 11459532