Oct 13, 2022BrakesParking BrakeTransmission & drivetrainCrash
The vehicle was put into parked and somehow disengage itself from parked and rolled into a house.
NHTSA ODI 11489157
Home · 2020 Mercedes-benz Sprinter 2500 Crew · Complaints
What 79 owners told NHTSA about the 2020 Mercedes-benz Sprinter 2500 Crew
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
All (79)Crash / fire / injury (4)Electrical system (20)Transmission & drivetrain (18)Engine (15)Driver assistance (13)Brakes (12)Steering (8)Lane Departure (7)Speed control (5)Backup camera & sensors (3)Fuel system (3)
2 of 79 complaints match · Transmission & drivetrain · crash/fire/injury only · clear filters
Jun 9, 2022Transmission & drivetrainCrash
This van is under recall for roll away incidents. The van did roll away and now has $9K worth of damage from hitting a stop sign and a wall. The van has been at MB Stockton Ca for months and months with out a resolution. Mercedes Benz sent us a letter yesterday stating they deny all responsibility and advising us to pick up the van. The recall is not complete. This vehicle is 100% unsafe and now prone to more incidents, we have refused to pick up the vehicle. Mercedes has advised us to appeal the case with them which we have done. They continue to stall the situation.
NHTSA ODI 11468446
Working with the data? Download all 79 complaints as CSV · fetched from NHTSA July 20, 2026
How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Mercedes-benz Sprinter 2500 Crew verdict →