What 79 owners told NHTSA about the 2020 Mercedes-benz Sprinter 2500 Cargo Van

Serpentine belt shredded, cooling fan separated from clutch, pulley screws missing and pulley completely freed from mount and loss of power steering. This seems very similar to previous recall which my vehicle was supposedly not impacted by. Losing power steering in a large vehicle like this is extremely dangerous. Loose components in engine bay has potential to cause more problems. Fan and pulley completely free to come off and fly around bay. This problem has been seen by 10+ Revel owners in the last few weeks. This topic is being openly discussed on public forums and social media. It is currently sitting at MB of Littleton in Littleton, CO and has yet to be inspected. There were no warnings.

NHTSA ODI 11485848

BOUGHT VEHICLE 26 SEP 20 FROM GENERAL RV IN DRAPER, UTAH I WAS INFORMED OF THE WINNEBAGO REVEL 2ND ALTERNATOR RECALL NUMBER 162 HAD TO BE COMPLETED BEFORE I DROVE THE VEHICLE OFF THE LOT. SO, I WAS TOLD [PER MANAGER MIKE MALLORY] IT WAS COMPLETED ON OCTOBER 10TH AND THUS DROVE IT OFF THE LOT ON OCTOBER 22ND, 2020. FAST FORWARD FOUR MONTHS TO FEB 2021 AS STARTED TO NOTICE A GOD-AWFUL SQUEALING SOUND WHEN I STARTED THE VEHICLE NO MATTER WHAT TEMPERATURES AND IT HAS PROGRESSIVELY GOT WORSE UP UNTIL APRIL NOW. ON 8 APRIL 21 WHILE AT A MERCEDES-BENZ DEALER IN FARMINGTON, UT I WAS TOLD THE SECONDARY ALTERNATOR WAS OUT OF ALIGNMENT AND THE ONE AND ONLY SERPENTINE BELT HAD EXCESSIVE WEAR, PLUS THE ISSUE WAS NOT A MERCEDES-BENZ WARRANTY ISSUE,, BUT RATHER A AN UP-FITTER (WINNEBAGO) PROBLEM PER MECHANIC TREVOR AND SERVICE REP ALEX! SO, ON 9 APR 21 I CONTACTED GENERAL RV AGAIN & SAID WHAT THE MERCEDES DEALER TOLD ME AND ON THE 22ND OF APRIL I PROVIDED PHOTOS OF THE ALTERNATOR ISSUE, SO THEY (PAUL DELUCA LEAD SVC REP) ORDERED THE RECALL KIT #162 FROM WB. HOWEVER, HERE'S THE REAL KICK IN THE FACE AKA COMPLAINT... WHY WOULD THEY NEED TO ORDER ANOTHER RECALL KIT WHEN THEY TOLD ME THEY STALLED IT IN OCTOBER 2020 BEFORE I COULD EVEN DRIVE IT OFF THE LOT? THEREFORE, GENERAL RV FLAT OUT LIED TO ME WHICH IS UNBELIEVABLE AND TOTALLY UNACCEPTABLE ESPECIALLY WITH THE SEVERITY OF A SERPENTINE BELT FAILURE AT SPEED EQUALS LOSS OF STEERING AND CRASH AND/OR DEATH NO TO MENTION TOTALLED VEHICLE! SECOND ISSUE/COMPLAINT IS MY ACTIVE BRAKE AND DISTANCE SENSOR BEHIND THE GRILL HAS BEEN RANDOMLY FAILING ESPECIALLY AT THE WORST TIMES I.E. LONG ROAD TRIPS! SO, THIS RENDERS THE CRUISE CONTROL & SMART BRAKING INOPERABLE WHICH IS UNACCEPTABLE ON A NEW VEHICLE WITH ONLY A FEW THOUSAND MILES ON IT. SO, I HAVE BEEN TO THE SAME MB DEALER IN FARMINGTON, UT 3NOR 4 TIMES TO FINALLY FIX IT, BUT NO FIX!!

NHTSA ODI 11414506

I TOOK MY VAN TO THE LOCAL MERCEDES DEALER CONCERNED ABOUT NHTSA RECALL 20V-663. I KNOW OWNERS OF SPRINTER VANS WHO ARE TAKING THEIR VANS IN FOR THIS RECALL AND THE SPRING TYPE POWER STEERING CLAMP IS BEING REPLACED WITH A SCREW CLAMP. MY 2020 SPRINTER BUILT IN FEB. 2020 IS NOT BEING CAPTURED BY THE SCOPE OF THIS RECALL YET HAS A SPRING CLAMP INSTALLED AND THE HOSE IS NOT FULLY SEATED. MY VS30 PLATFORM 907 VAN WAS MANUFACTURED IN GERMANY RATHER THAN CHARLESTON, SC AND FOR SOME REASON IS BEING EXCLUDED FROM THIS RECALL. MY LOCAL MERCEDES DEALER WILL NOT ADDRESS THIS FOR ME. IT IS MY BELIEF THAT THE SCOPE OF THIS RECALL NEEDS TO BE OPENED UP TO INCLUDE VS30 PLATFORM 907 SPRINTER VANS MANUFACTURED IN GERMANY DURING THIS SAME TIME PERIOD. PHOTO INCLUDED SHOWS A VERIFIED COMPLETED RECALL REPAIR.

NHTSA ODI 11390785

POWER STEERING HOSE IS TOO SHORT FOR ITS FITTING, AND AT RISK OF SEPARATING AND CAUSING A LOSS OF POWER STEERING AND LOSS OF VEHICLE CONTROL. THE VEHICLE IS BRAND NEW. A RECALL SHOULD BE ISSUED FOR THIS, AND/OR IT SHOULD BE REPAIRED UNDER WARRANTY. THIS IS A DANGEROUS SITUATION THAT APPEARS MERCEDES BENZ IS FAILING TO ADDRESS.*DT*DT

NHTSA ODI 11388261

HIGH PRESSURE POWER STEERING HOSE IS TOO SHORT AND DISCONNECTS FROM THE POWER STEERING PUMP.*DT*JB

NHTSA ODI 11384512

THE POWER STEERING HOSE SLIPPED OFF THE FITTING AND SPRAYED HYDRAULIC FLUID IN THE ENGINE BAY. THIS DISABLED VEHICLE AND REQUIRED US TO BE TOWED. THERE WAS ALREADY A RECALL ON THIS ITEM IN CANADA, MERCEDES NEEDS TO COME UP WITH A PERMANENT FIX TO PREVENT THIS FROM HAPPENING. I EVEN TOOK SOME ADDITIONAL PRECAUTIONS AND HAD MERCEDES INSTALLED A STRONGER CLAMP ON THE POWER STEERING HOSE. EVEN WITH THIS CLAMP IN PLACE, THE HOSE STILL CAME OFF AFTER DRIVING LESS THAN 1000 MILES. THE HYDRAULIC FLUID THAT MERCEDES SPECIFIES IS NOT COMMONLY FOUND ALSO LEADING TO DELAYS IN GETTING IT REPAIRED.

NHTSA ODI 11375245

THE ACTIVE LANE KEEPING ASSIST IS HIGHLY DANGEROUS AND NEEDS TO BE PERMANENTLY DISABLED OR REMOVED FROM THE VEHICLE. I NARROWLY AVOIDED GETTING INTO A ACCIDENT. I WAS DRIVING ON THE HIGHWAY IN THE LEFT LANE AND HAD TO SERVE AROUND SOME DUMP ITEMS THAT FELL OF THE BACK OF THE TRUCK AHEAD. THE ACTIVE LANE KEEPING ASSIST FORCED THE VAN BACK INTO THE LANE AND TOWARDS THE JUNK IN THE ROAD AND ENDED UP RUNNING OVER IT. IT COULD OF BEEN A LOT WORSE IF THE OBJECT WAS BIGGER, A CAR, PERSON OR ANIMAL. I SHOULD BE ABLE TO TURN IT OFF ONCE! NOT EVERY TIME I HAVE TO RESTART THE VEHICLE. THIS WORRIES ME ESPECIALLY. WITH ALL THE SPRINTER VANS I SEE OUT THERE ON THE ROAD EVERYDAY

NHTSA ODI 11352167

BOTTOM POWER STEERING HOSE COMING LOOSE ... NOT A SOLID CLAMP.. REPLACED WITH REAL HOSE CLAMP BEFORE THE POPPED OFF.

NHTSA ODI 11349553