Home · 2020 Mercedes-benz Sprinter 2500 Cargo Van · Complaints
What 79 owners told NHTSA about the 2020 Mercedes-benz Sprinter 2500 Cargo Van
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
2 of 79 complaints match · Brakes · crash/fire/injury only · clear filters
Dec 19, 2022BrakesCrash
On 10-27-22 the van was parked in my home driveway where it had been parked overnight. The engine was running for approximately 10 minutes while loading things into the vehicle. The vehicle was in park and the hand parking brake was not engaged. Prior to leaving I noticed the dash icon showing the rear door was not fully shut and went back to close it. Once I closed the rear door it then appeared that the transmission shifted itself into neutral and the van rolled back into the garage while I was standing outside of it. I have home surveillance camera footage showing the incident as it happened. I have tried to convey this information to Mercedes Benz but interactions with them have been less than helpful.
NHTSA ODI 11498070
Oct 13, 2022BrakesParking BrakeTransmission & drivetrainCrash
The vehicle was put into parked and somehow disengage itself from parked and rolled into a house.
NHTSA ODI 11489157
Working with the data? Download all 79 complaints as CSV · fetched from NHTSA July 20, 2026