Home · 2020 Mercedes-benz Sprinter 2500 Cargo Diesel · Complaints

What 79 owners told NHTSA about the 2020 Mercedes-benz Sprinter 2500 Cargo Diesel

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (79)Crash / fire / injury (4)Electrical system (20)Transmission & drivetrain (18)Engine (15)Driver assistance (13)Brakes (12)Steering (8)Lane Departure (7)Speed control (5)Backup camera & sensors (3)Fuel system (3)

2 of 79 complaints match · Brakes · crash/fire/injury only · clear filters

Dec 19, 2022BrakesCrash

On 10-27-22 the van was parked in my home driveway where it had been parked overnight. The engine was running for approximately 10 minutes while loading things into the vehicle. The vehicle was in park and the hand parking brake was not engaged. Prior to leaving I noticed the dash icon showing the rear door was not fully shut and went back to close it. Once I closed the rear door it then appeared that the transmission shifted itself into neutral and the van rolled back into the garage while I was standing outside of it. I have home surveillance camera footage showing the incident as it happened. I have tried to convey this information to Mercedes Benz but interactions with them have been less than helpful.

NHTSA ODI 11498070

Oct 13, 2022BrakesParking BrakeTransmission & drivetrainCrash

The vehicle was put into parked and somehow disengage itself from parked and rolled into a house.

NHTSA ODI 11489157

Working with the data? Download all 79 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Mercedes-benz Sprinter 2500 Cargo Diesel verdict →