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What 56 owners told NHTSA about the 2020 Mercedes-benz GLB

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (56)Crash / fire / injury (4)Body & structure (14)Electrical system (9)Engine (8)Airbags (7)Fuel system (7)Suspension (6)Speed control (3)Steering (3)Backup camera & sensors (2)Brakes (2)

1 of 56 complaints match · Engine · crash/fire/injury only · clear filters

Feb 10, 2026EngineFire

The vehicle was operating normally the previous night. We drove it and parked it in the driveway that evening, and it was not used again after that. The following morning, we started the vehicle to allow it to warm up and then returned inside the house. Approximately 10 minutes later, we discovered the vehicle was on fire, with flames coming from under the hood. We immediately called 911. The fire department responded and was able to extinguish the fire; however, the vehicle was completely destroyed, and part of our home sustained fire damage. There were no prior issues with the vehicle. We had purchased it in September 2025, and it was in excellent condition. This incident could have resulted in far more serious consequences had it occurred while the vehicle was in motion or if emergency responders had not arrived as quickly as they did.

NHTSA ODI 11717145

Working with the data? Download all 56 complaints as CSV · fetched from NHTSA July 18, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Mercedes-benz GLB verdict →