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What 23 owners told NHTSA about the 2020 Mercedes-benz CLA

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (23)Crash / fire / injury (3)Backup camera & sensors (8)Electrical system (8)Brakes (3)Visibility & wipers (3)Engine (2)Fuel system (2)Steering (2)Airbags (1)Driver assistance (1)Equipment (1)

1 of 23 complaints match · Equipment · clear filters

Jan 29, 2024BrakesEquipment

The contact owns a 2020 Mercedes-Benz CLA250. The contact received notification of NHTSA Campaign Number: 23V732000 (Service Brakes, Hydraulic, Equipment); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11568628

Working with the data? Download all 23 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Mercedes-benz CLA verdict →