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What 130 owners told NHTSA about the 2020 Kia Sorento Plug-in Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (130)Crash / fire / injury (20)Engine (63)Electrical system (19)Transmission & drivetrain (17)Fuel system (9)Trailer Hitches (9)Brakes (5)Lights (5)Visibility & wipers (5)Driver assistance (4)Steering (4)

1 of 130 complaints match · Trailer Hitches · crash/fire/injury only · clear filters

Apr 23, 2025Electrical systemTrailer HitchesFire

The contact owned a 2020 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact noticed smoke coming from the vehicle. The contact stated the fuse box located on the driver's side had caught on fire. The vehicle was extinguished by the Fire Department. A fire report was filed, and a fire report number was provided; however, the cause of the failure was not yet determined. A Police report was filed and provided to the contact. The dealer was not contacted. The contact received notification of NHTSA Campaign Number: 22V703000(Trailer Hitches). The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.Parts distribution disconnect.

NHTSA ODI 11656250

Working with the data? Download all 130 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Kia Sorento Plug-in Hybrid verdict →