What 136 owners told NHTSA about the 2020 Kia Optima

Oil plug fall out at highway speeds, engine failure. Engine stalled while driving, got vehicle to side of road, called tow truck after attempting to restart. When tow truck driver pulled vehicle onto the flatbed a massive amount of oil came out. After driver towed vehicle home he looked for a hole in the block found where plug had fallen out and advised us to look in the skid plate to see if oil plug was there, if we were lucky we could put it back in, fill with oil and restart. That is when it became obvious that the oil came from drain plug site and oil plug was found. Put plug back in, filled with oil and let the vehicle sit for a while before attempting to restart. Engine would not crank. Had vehicle towed to KIA service center by neighbor and dropped off where it was"lost" for two weeks. After they "found" my vehicle they scheduled a time to look at it. They called needing permission to put in a new starter and told us if they installed the started and the engine failed the test, engine repair would be covered under "this campaign". They put in the starter, ran an engine test and confirmed a new engine was needed. They called later that day, said it was not covered under warranty or campaign. I could not afford the engine replacement so had it towed back home by neighbor after paying for the starter. Car is at home parked and has not been touched since getting it back here. Plug fall out was 4,000 miles after last oil change. Vehicle went into limp mode one time, did need a boost a few times and the day off plug fall out my son was on his way home from work, headed to auto parts store to have them check battery, starter and alternator.

NHTSA ODI 11557397

I purchased my 2020 kia optima 8/2022. On 10/21/23 I was on the freeway and the engine light started flashing, car made a knocking sound, went limp, speed dropped from 75 to 32 quickly while I was changing lanes, and Would not go over 32 mph. I made it home and started researching online and found out about the recalls. My car is not one since it's a 2020. I removed the car from my garage and parked it at end of my driveway and it's still sitting there as of today 11/13/23. I ordered a diagnostic reader and it stated code 1326 for engine. My car has done same things as the other recalled cars, same code, and same 2.4L Theta ll engine. I called Kia Corporate office on 11/13 (case #15978041) they stated my car is not one of the recalled cars, my warranty expired at 60k, and everything will have to be paid out of my pocket! I asked to speak to a supervisor and was given their voicemail. I called Kia here in Conway, Ark and they stated to bring car in for them to test it. Towing and testing would be at my expense. My insurance might cover towing and since I have extended warranty then they will need that information. I am not involving my insurance since alot of companies will not cover my vehicle due to the recent theft issue defect. They could drop my car to avoid possible liabilities. I should not have to involve my extended warranty since this is a Kia problem and I do not have money for a deductible for new engine. They knowingly put those same raggedy engines in the 2020 kia's, settled the recall case and now expect the consumer to come out of pocket for their fraud. Kia needs to come tow this car, provide me a rental, and replace the engine. They need to pay my car note and insurance for the months its not driveable, but thats legal issue I will address

NHTSA ODI 11554926

The contact owns a 2020 Kia Optima. The contact stated that while her husband was driving at an undisclosed speed, the vehicle was shuddering. The contact's husband was able to drive to the residence. The vehicle was then towed to the dealer, where it was diagnosed with DTC Code: P0304 “Cylinder # 4 misfire). The contact was informed that the engine needed to be replaced. The dealer informed the contact that the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 123,000.

NHTSA ODI 11547733

My engine is failing as of right now . It has yet to completely fail , but I was told by KIA today that it’s failing and they don’t know how long it has left . I just thought I would try and get a re call on it to get it fixed instead of putting myself or others at danger if/when the engine does fail .

NHTSA ODI 11547540

I was told by me dealership recently that the Kia Optima is not designed for high mileage. It’s been consuming oil and my dealership was aware of the issue. Yesterday smoke came out from under the hood and the engine and front half of the car was engulfed in flames.

NHTSA ODI 11547377

My engine needs to be replaced

NHTSA ODI 11532099

On July 4th 2023, I was driving with my son in car, when unexpectedly the check engine light came on and car lost power. We were on a highway with a 65mph speed limit. I was able to pull over to side of road. Car did Start back up, however was missing and misfiring. Shaking especially under acceleration. My engine has been consuming oil for many thousands of miles, it is documented; however only an oil consumption test was performed. Hyuandai and Kia has serious engine issues and they know it. This could've been worse. Luckily I still had some brake pressure to get off the road. With this stalling on the highway, it is very dangerous.

NHTSA ODI 11531589

Dealers claim pistons are bad and engine is stalking eating through 2 quart every thousand miles or less. Properly maintained and everything not sure why the pistons would be bad already, also replaced a pcv sensor to fix problem but did not change anything.

NHTSA ODI 11528214

The contact owns a 2020 Kia Optima. The contact stated that while the vehicle was in for routine maintenance, it was discovered that the engine oil level was extremely low. The vehicle was taken to the local dealer who performed an oil consumption test. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.

NHTSA ODI 11519389

The passagen side seat belt comes on and beeps and stays on sometimes and other times it dont Then the check engine one day started flashing on me lost of power wouldnt do no more then 60mph

NHTSA ODI 11514612

Car burns through 3 quarts of oil per week with just normal usage. Confirmed there are no oil leaks.

NHTSA ODI 11508286

2020 Kia Optima with 39,000 miles. Check engine light came on for knock sensor and put into limp mode. Before the check engine light came on I've been noticing a faint noise during acceleration from the engine. Waiting to hear back on the overall problem.

NHTSA ODI 11498914

Vehicle was tampered before purchasing, transmission mounts broken, evap hose gas tank and engine.. car was claimed as a lemon vehicle, dealership sold me a vehicle that’s unsafe to operate. Dealership refuses to fix…

NHTSA ODI 11495396

The Kia optima 2020 2.4 every 3000 to 4000 miles oil change is metal shavings in the old oil. The clicking noise stared it around the 10000 miles mark and now is getting worse with 60000 miles ,everytime I hit the gas and goes over 30 miles loose a lot of power and a clicking noise come out ,now is getting worse. Is a new car. Already change a ABS pump and I keep my oil change to the date. I m afraid the car is breaking . Help.

NHTSA ODI 11475800

I was driving in the freeway nearby San Jose, CA with my family in the car. I was doing 67mph. It was high elevation curvy road. I experienced engine stalling. The car suddenly stop accelarating and speed drop to 35mph despite pressing on gas.

NHTSA ODI 11451050

Owner's manual states the 1.6Turbo requires 4.75 qrts of oil with filter change. The car reads full after adding 4 qrts. Still reading full after double checking after 250 miles. .Owner's manual typo? . Incorrect dipstick during final assembly? .Following the manual could lead to overfilling/foaming issues and thus engine failure/safety issues. Perhaps a TSB needs to be done? Note: I used a Fram filter. Slightly smaller dimensions than original but in no way accounting for 3/4 qrts.

NHTSA ODI 11421398