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What 169 owners told NHTSA about the 2020 Jeep Grand Cherokee Trackhawk

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (169)Crash / fire / injury (26)Electrical system (44)Engine (38)Transmission & drivetrain (30)Airbags (14)Fuel system (13)Speed control (13)Brakes (11)Steering (11)Suspension (8)Body & structure (7)

26 of 169 complaints match · crash/fire/injury only · clear filters · page 2 of 2

Dec 6, 2019Speed controlBrakesCrash

I WAS SLOWLY BACKING INTO A DRIVEWAY WHEN THE JEEP GRAND CHEROKEE SUDDENLY ACCELERATED ON ITS OWN. I REPEATEDLY HIT THE BRAKE PEDAL BUT THE JEEP WOULDN'T STOP; INSTEAD IT KEPT GOING FASTER. IT SMASHED INTO THE GARAGE DOOR AND THE BRICK WALL OF THE GARAGE, DEMOLISHING THEM. THE JEEP WAS BRAND NEW WITH ONLY 500 MILES DRIVEN, AND IT WAS EQUIPPED WITH A COMPLETE SAFETY PACKAGE THAT SHOULD HAVE AUTOMATICALLY STOPPED IT BEFORE AN IMPENDING IMPACT BUT IT DID NOT DO SO. THIS WAS AN EXTREMELY TERRIFYING EXPERIENCE AND IT FELT LIKE A NIGHTMARE.

NHTSA ODI 11287558

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Working with the data? Download all 169 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Jeep Grand Cherokee Trackhawk verdict →