Home · 2020 Jeep Grand Cherokee Srt · Complaints
What 169 owners told NHTSA about the 2020 Jeep Grand Cherokee Srt
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
2 of 169 complaints match · Electrical system · crash/fire/injury only · clear filters
Dec 17, 2021Electrical systemAirbagsBrakesCrash
I bought my 2020 Jeep Grand Cherokee Trailhawk used from Carmax and after barely having it 7 months it is now totaled by Insurance company. The reason: driving home from work on state highway at approx. 45mph on November 24, 2021 after dark. Came over rise in road to see about 10 vehicles completely stopped in front of me about 100 yards away. I applied the brakes and nothing happened. Took foot off brake pedal & tried again... nothing. I had to swerve off road to keep from running into back of vehicle(s) stopped in front of me. Was able to safely miss damaging/injuring any other vehicles/people. Struck a tree on the left front of Jeep. Applying brakes did not stop or slow my Jeep Grand Cherokee's speed. When tree was struck at approx. 45mph the airbags did not even deploy.
NHTSA ODI 11444149
Apr 14, 2021Electrical systemBrakesDriver assistanceCrash
WHILE I WAS PARKING NEAR THE BEACH, THE CAR STARTED ACCELERATING AND THE BREAKS BECAME UNRESPONSIVE. AS A RESULT, THE CAR CRUSHED INTO THE WATER AND GOT SUBMERGED. I WAS ABLE TO LEAVE THROUGH THE WINDOW BEFORE IT GOT FLOODED
NHTSA ODI 11408116
Working with the data? Download all 169 complaints as CSV · fetched from NHTSA July 19, 2026