What 169 owners told NHTSA about the 2020 Jeep Grand Cherokee Srt

The contact owned a 2020 Jeep Grand Cherokee. The contact stated the vehicle had been driven for three hours and parked. Moments later, the vehicle was restarted and while driving approximately 35 MPH, the vehicle suddenly experienced unintended acceleration. While pressing the brake pedal, the vehicle did not stop and continued to accelerate forward, and the speed increased. While attempting to avoid driving into a river, the contact made a left turn and crashed into a tree. After crashing into the tree, the vehicle continued to accelerate forward and began to increase speed. The contact shifted the transmission shifter to the park position, and the vehicle was stopped. During the incident, no injuries were reported, a police report was taken the next morning, and the vehicle was towed to a nearby towing facility. The vehicle was later examined by an independent mechanic who diagnosed that the failure was caused by a computer malfunction. No further information was available. The manufacturer and local dealer were notified of the failure. The vehicle was destroyed. The failure mileage was 64,000.

NHTSA ODI 11660914

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving forward into a parking space the brake pedal was hard when pressed and the vehicle suddenly experienced unintended acceleration and crashed to the side of a building. After the incident, it was discovered that the front brakes had seized and the vehicle was undrivable. The contact indicated that during the crash the collision avoidance feature did not active. The vehicle was towed to the local dealer. A police report was taken at the scene. No injuries were reported. The manufacturer was notified of the crash and an engineer was sent to examine the vehicle. No further information was available. The failure mileage was 35,800.

NHTSA ODI 11545666

The brakes failed. When I pushed on the brakes the car unexpectedly accelerated into a vehicle in front of me, then swerved out of control and crashed into a pillar, then stopped. The break remained smashed to the floor, and I had a hard time lifting the break to see if it would drive. UPDATE 06/13/2023- Consumer sent in copy of complaint addressed to BBB. Consumer states "Re: FCA Third Complaint (#86264538). As a result of the ongoing vehicle malfunctioning and the fact that Chrysler is refusing to provide a release so that the vehicle owner can service his vehicle serviced by a Certified Chrysler mechanic. I had to file a third complaint with the FCA. I understand that the FCA decided not to respond to your inquiry and that Chrysler is not taking responsibility for the vehicle, but today. Mr. Owens was advised that until the FCA Legal Department provided a release neither the Certified Chrysler Mechanic at Hudson Valley Auto nor anyone else could service the vehicle because of the product concern." "Due to the product concern Milford Auto Group-Jeep Chrysler Dodge Ram where Mr. Owens purchased the 2020 Jeep Grand Cherokee Laredo, advised Mr. Owens that he could not sell his vehicle back to the dealer or trade it. Not only does the vehicle appear to be a lemon under New York Lemon Law, since it has been to the repair shop three times, but State Farm underestimated the amount of damage to the frame and transmission to avoid totaling the vehicle. Neither Chrysler nor State Farm have investigated the reason for the accidents. The faulty and non-existent investigation is an act of bad faith of State Farm and illegal. State Farm and Chrysler are suppressing the evidence contained in the CDR Crash Report from Field Coordinator James Brozovich (AA-AS/TSS- A). Bosch Automotive Services Solutions LLC. Because Mr. Owens only has one vehicle we remain in danger of additional potential serious injuries and even death. Not to mention the danger that the vehicle poses to the public. The vehicle owner requires a release to establish that the 2020 Jeep Grand Cherokee Laredo is certified safe." On June 5th, 2023, in a federal lawsuit that I filed, Stellantis contributed your repairs either in whole or in part for spoilage. Subsequently spoilage may reduce or eliminate my damages altogether. Therefore, you are liable to me now. Since I am suing the FCA, for failing to investigate, you now have incurred vicarious liability. Despite reading the Black Box CRD Crash Data, evidence of a vehicle malfunction, Chrysler is denying all liability, because of “spoilage”.

NHTSA ODI 11501815

I bought my 2020 Jeep Grand Cherokee Trailhawk used from Carmax and after barely having it 7 months it is now totaled by Insurance company. The reason: driving home from work on state highway at approx. 45mph on November 24, 2021 after dark. Came over rise in road to see about 10 vehicles completely stopped in front of me about 100 yards away. I applied the brakes and nothing happened. Took foot off brake pedal & tried again... nothing. I had to swerve off road to keep from running into back of vehicle(s) stopped in front of me. Was able to safely miss damaging/injuring any other vehicles/people. Struck a tree on the left front of Jeep. Applying brakes did not stop or slow my Jeep Grand Cherokee's speed. When tree was struck at approx. 45mph the airbags did not even deploy.

NHTSA ODI 11444149

WHILE I WAS PARKING NEAR THE BEACH, THE CAR STARTED ACCELERATING AND THE BREAKS BECAME UNRESPONSIVE. AS A RESULT, THE CAR CRUSHED INTO THE WATER AND GOT SUBMERGED. I WAS ABLE TO LEAVE THROUGH THE WINDOW BEFORE IT GOT FLOODED

NHTSA ODI 11408116

TRAVELING AT 50 MPH DEER JUMPED INTO CENTER OF THE ROAD I HIT THE BREAKS SWERVING RIGHT, THE FRONT DRIVER SIDE BREAK LOCKED AND DIDN'T RELEASE. VERY HARD PULL TO THE LEFT ON THE STEERING WHEEL AS ANOTHER DEER CAME I TRIED VEERING RIGHT THAT TIRE WAS LOCKED THREW MY BACK PASSENGER TIRE INTO THE CURB BOUNCED THE VEHICLE REAR TO THE LEFT FRONT TIRE STILL LOCKED UP MADE THE VEHICLE SPIN EVENTUALLY ROLLING TWO OR THREE TIMES .

NHTSA ODI 11338712

I WAS SLOWLY BACKING INTO A DRIVEWAY WHEN THE JEEP GRAND CHEROKEE SUDDENLY ACCELERATED ON ITS OWN. I REPEATEDLY HIT THE BRAKE PEDAL BUT THE JEEP WOULDN'T STOP; INSTEAD IT KEPT GOING FASTER. IT SMASHED INTO THE GARAGE DOOR AND THE BRICK WALL OF THE GARAGE, DEMOLISHING THEM. THE JEEP WAS BRAND NEW WITH ONLY 500 MILES DRIVEN, AND IT WAS EQUIPPED WITH A COMPLETE SAFETY PACKAGE THAT SHOULD HAVE AUTOMATICALLY STOPPED IT BEFORE AN IMPENDING IMPACT BUT IT DID NOT DO SO. THIS WAS AN EXTREMELY TERRIFYING EXPERIENCE AND IT FELT LIKE A NIGHTMARE.

NHTSA ODI 11287558