Home · 2020 Jeep Grand Cherokee Srt · Complaints

What 169 owners told NHTSA about the 2020 Jeep Grand Cherokee Srt

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (169)Crash / fire / injury (26)Electrical system (44)Engine (38)Transmission & drivetrain (30)Airbags (14)Fuel system (13)Speed control (13)Brakes (11)Steering (11)Suspension (8)Body & structure (7)

1 of 169 complaints match · Body & structure · crash/fire/injury only · clear filters

Mar 1, 2020AirbagsBody & structureCrash

I WAS INVOLVED IN A HEAD ON COLLISION WITH A SNOW PLOW MOUNTED TO A FORD F-250 WHERE SIGNIFICANT FRONT END DAMAGE WAS DONE TO THE VEHICLE, AND THE AIRBAGS DIDN'T DEPLOY. THERE'S NO WAY POSSIBLE THESE AIRBAGS SHOULD HAVE NOT BEEN DEPLOYED.

NHTSA ODI 11315434

Working with the data? Download all 169 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Jeep Grand Cherokee Srt verdict →