What 169 owners told NHTSA about the 2020 Jeep Grand Cherokee Srt

My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.

NHTSA ODI 11557552

This issue has now happened 3 times. The first time it happened I took it in and they said it was an auxiliary battery that was replaced. The issue is the vehicle will stall and shutoff completely because it is completely out of fuel even though the electronic gauge and the needle show it has gas in it. This Saturday we was driving on the interstate at around 70mph and it showed a little over a 1/4 tank on the needle and 130 miles to empty on the digital readout. It shutoff completely and we were almost hit on the interstate from behind I barely had enough coast to get over to the side of the road. The first time it happened it shutoff and was going much slower and it actually started back up and let me drive. The second time I was siting at the gas station with a little lesss than 1/4 showing on the needle and it shutoff and wouldn't start back until we pushed it to the pump and put gas in it. When this happens it never takes a full tank to fill it back up so there is gas in the vehicle.This is very dangerous.

NHTSA ODI 11551463

The steering is overly heavy. That is, it requires a great deal of effort to turn-- a dangerous amount of effort. Steering the car is an immense chore that leads to exhaustion and is dangerous when making even the slightest maneuvers on the road. When the wheel is turned the turning causes a muffled, strained/rubbing sound. There is some kind of friction that there shouldn't be within the steering column.

NHTSA ODI 11551185

The contact owned a 2020 Jeep Grand Cherokee. The contact stated while driving approximately 15 MPH, the vehicle in front of the contact had lost control and ended across the lane. The contact stated that the road was a gravel road and the driver of the other vehicle had created a dust cloud that obscured the vehicle. The contact stated that her vehicle crashed into the other vehicle on their passenger side front door. The contact stated that as her vehicle's driver's side front end crashed into the side of the other vehicle, the air bags had only partially deployed once the contact's vehicle had stopped forward momentum due to the crash. The contact stated that her driver hit his head on the windshield and his chest hit the steering wheel. The contact stated that he was not cut only bruised on the forehead and chest. The contact stated that the shoulder strap of the front passenger seat belt had caused bruising on her left shoulder and rib cage and she was in pain. The contact stated that emergency services transported her to the emergency room for evaluation and later her driver drove himself to the emergency room for evaluation. The police were on the scene and filed a report. The contact stated that both vehicles were not drivable and her vehicle was towed to an impound lot. The contact said that her insurance provider declared the vehicle a total loss and had determined that the air bags had not deployed as designed. The manufacturer had not been informed of the failure. The failure mileage was approximately 16,273.

NHTSA ODI 11545829

While changing the tire on my vehicle, the jack shot from under the right rear passenger area of the car to the front center of the car. This happened while the vehicle was raised and the tire was removed, this caused the right rear brake rotor to fall on the asphalt parking lot. Luckily no part of my body was under the vehicle at the time, or i could have been killed.

NHTSA ODI 11545652

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving forward into a parking space the brake pedal was hard when pressed and the vehicle suddenly experienced unintended acceleration and crashed to the side of a building. After the incident, it was discovered that the front brakes had seized and the vehicle was undrivable. The contact indicated that during the crash the collision avoidance feature did not active. The vehicle was towed to the local dealer. A police report was taken at the scene. No injuries were reported. The manufacturer was notified of the crash and an engineer was sent to examine the vehicle. No further information was available. The failure mileage was 35,800.

NHTSA ODI 11545666

Water pump has failed at 61, 573 miles. Jeep issued a warranty extension for water pumps in the 2013-2017 models. It appears they have not corrected the defects in their water pumps.

NHTSA ODI 11545146

The contact owned a 2020 Jeep Grand Cherokee. The contact stated that while his wife was driving 55 MPH, she collided with a Ford F-150 that ran a red light and entered the lane aggressively. The air bags did not deploy. There were no warning lights illuminated. The driver sustained brain injuries (concussions), and medical attention was provided. There was no reported fire. A police report was filed. The vehicle was towed to a towing lot. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified, but no assistance was given. The vehicle was deemed a total loss by the insurance company. The failure mileage was 55,000.

NHTSA ODI 11544495

While trying to start the Jeep with the keyfob in the vehicle the Jeep will not start and I get Keyfob Not Detected error on my dash. Followed by Hold keyfob to start button to start.

NHTSA ODI 11540193

While stopped due to traffic back up on the freeway i was rear ended at about 80 MPH luckily there was another car behind me…the air bags didn’t deploy at all and I’m wondering why?

NHTSA ODI 11539370

The leather dashboard is bubbling and wrinkling. I read that this can cause the entire dashboard to come off if the airbags were to deploy. I’ve also seen other complaints where it continues to bubble up so high that it decreases visibility

NHTSA ODI 11537984

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving approximately 70 MPH the vehicle suddenly began to lose automotive power and stalled. The vehicle was later towed to a local dealer who was unable to identify the cause of the failure. The contact late drove the vehicle to a second dealer who was unable to determine the cause of the failure. Approximately one year later the same failure had occurred and the vehicle was towed to the dealer who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted regarding the failures. The failure mileage was 20,000.

NHTSA ODI 11536530

I change my oil religiously on my 2020 Grand Cherokee, which has 67,000 miles on it. I went in today to change it at Bettenhausen Dodge (Bettenhausen Motor Sales Inc - Jeep, 8355 W 159th St, Tinley Park, IL 60477; [XXX] ; Phone: [XXX] ), and [XXX] , the service manager manager, told me I had no oil left in my car. He said something went wrong with a pump or something, and as a result I have no engine oil left.. And as a result some engine oil went into the radiator and other places. Plus, [XXX] added, they don't know yet if my engine is damaged as a result. Repairing only what they can see so far (i.e., radiator, pump, hoses etc and that's only if the engine was not damaged, which ostensibly they said they would check before work begins) will cost at least $4700. I asked why no "idiot red light" (as such warning lights used to be called, and such lights have been in every car I have owned since 1972) went on to alert me that there was NO ENGINE OIL LEFT in the car?? The manager said , none of their cars has a "low oil and/or no oil light". All they have is a computer program which informs the driver when to change the oil< and that computer warning system simply is based on miles driven, and it does not inform one if there is no engine oil or low oil. I can not hardly believe there is no red light to tell a person that there is low and/or no engine oil in the car!! The technology behind "idiot red lights" informing the driver of low oil and/or no oil has been around for over 70 years. I am i being lied to? What can I turn for help? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11534391

While at a complete stop, depressed the accelerator pedal and reached approximately 30 miles per hour. The vehicle engine RPM's rose but the vehicle would not accelerate. Placed the vehicle in park and then began driving, where the vehicle appeared as if nothing occurred. This took place around 5/2023 at approximately 26000 miles. On 7/18/2023, the same incident occurred where the vehicle momentarily lost power again and would not accelerate even when the accelerator was depressed. This occurred at approximately 30450 miles. The vehicle then appeared to have no further issues beyond that.

NHTSA ODI 11533032

The rack and pinion isn’t working properly. Damaged.

NHTSA ODI 11527051

The check engine light started appearing on the dash and the adaptive cruise control kept appearing that it was off. The light would go off and come on again and the transmission would not shift gears and I could not go in reverse. I drove vehicle to Marino Jeep and they notified me of 3 defects in the internal transmission- which I still have my warranty as the car is at 32.800 miles ONLY on the odometer. This was a dangerous defect causing my car to stall.

NHTSA ODI 11523984

Per the dealership: The engine wire harness ws not sitting where it should have been, and was melted by the cadillac converter. This caused the auxiliary battery to fail, and the jump fuse block to blow.

NHTSA ODI 11523159

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that on multiple occasions while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to an independent mechanic where the failure could not be duplicated, and the contact was advised to take the vehicle to the dealer. The contact then stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated. Additionally, the contact stated that on numerous occasions while attempting to start the vehicle, she heard a cranking sound under the hood before the engine turned over. The stated that the battery was faulty. The contact stated that the battery was replaced however, three weeks later the battery failed, and the vehicle was unable to be restarted. The vehicle was towed to the dealer where it was diagnosed that the generator field control circuit was open and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where the failure could not be duplicated. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 56,165.

NHTSA ODI 11519039

The contact owns a 2020 Jeep Grand Cherokee. The contact stated while at a stop light, the accelerator pedal was depressed; however, the vehicle failed to respond. The contact was able to pull over into a parking lot. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was contacted, and the manufacture stated that the vehicle needed to be diagnosed. The failure mileage was 55,803.

NHTSA ODI 11518942

When using SPORT mode, the vehicle will surge forward when coming to a complete stop. The surge could cause a MVA. Have not taken in for service or inspection. No warning lights. Just don't use the feature.

NHTSA ODI 11518992

PARK SENSE FEATURE IS TURNED OFF, BUT PARK SENSE KEEPS ENGAGING. WITH ERRO MESSAGE "PUT IN PARK THEN PUT IN GEAR. I RECEIVE THIS ERRO MESSAGE 4 0R 5 TIME, BEFORE I'M SBLE TO PUT IN GEAR AND DRIVE VEHICLE, THIS HAS BEEN HAPPENING PERIDOCALLY SINCE I BOUGHT THE VEHICLE, BUT GETTING MORE FREQUENT.

NHTSA ODI 11515920

The vehicle stops on its own without warning, and a few times it has run me off the road. Infotainment issues (this is the one that made the vehicle qualify for a lemon claim). I have a YouTube page dedicated to uploading videos. Some of the videos cannot be uploaded because of background music and copyrights. I'll attach a link here, feel free to look at all the videos. Sample video --> https://youtube.com/shorts/87vigoL8p_g?feature=share I have a lemon law claim going, but the company is, as expected giving me the runaround. The issues have met my state lemon law requirements for a claim. Verified by the lawyer I've hired.

NHTSA ODI 11516028

After hitting a bump in the road, my 2020 Jeep Grand Cherokee Summit began to violently wobble while being flat towed behind my motor home on I-475. Vehicles in close proximity of the Jeep I was towing were at risk as there was a possibility that the vehicle could have broken loose or flipped endangering others. It appears that this defect is already known to the manufacturer of the Jeep and other models have been proven to have a defect that causes what is known as the DEATH WOBBLE. Apparently, Jeep has bought back some vehicles with the DEATH WOBBLE defect. The vehicle is currently being analyzed by the Newnan Peachtree Jeep dealership in Newnan Georgia. The owner's manual clearly states that the vehicle can be flat towed with all four wheels on the ground. Instructions to flat tow the vehicle were followed as written. Jeep should be liable to the damage caused by this defect and do whatever it takes to remedy the problem. Buying back this Jeep from the owner should also be an option to the owner/customer.

NHTSA ODI 11514330

The contact owns a 2020 Jeep Grand Cherokee equipped with Goodyear Tires, Tire Line: Fortera, Tire Size: P245/70/R17, DOT Number: 1PJHLFNWR. The contact stated that while inspecting the vehicle, he noticed there were cracks on the sidewalls of all four tires. The vehicle was equipped with original tires. The vehicle was taken to the dealer, who informed the contact that the tires had prematurely rotted. The tires were replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was determined that the replacement tires had also dry rotted. The manufacturer was made aware of the failure. The failure mileage was approximately 1,500.

NHTSA ODI 11513677

1.The electrical/engine/powertrain systems failed 3 times. The vehicle is available for inspection. 2.As the problem progressed, the car would only go forward, no ability to go in reverse, or to be put in park. 3.The dealership replaced the ABS Module, then later the Engine Control Module. 4.Event 1: September 1, 2022 Warning light for the stop/start feature came on, also the ABS light and check engine light. Dealership kept the car for the day, did a diagnosis, returned the vehicle stating it was safe to drive, and that an ABS Module had been ordered. Would contact me to schedule the repair. Event 2: September 8, 2022 Dashboard lit up like a Christmas tree, all warning lights came on, as well as all lights on the gearshift panel/center console, which kept blinking. Car would only go forward. Dealership installed ABS Module and returned the car to me. Event 3: September 29,2022 Warning light for the stop/start feature and check engine light came on again. I took the car to my local dealership with major concerns that the previous repair was not the only problem occurring and left it there. The Engine Control Module was eventually replaced. 5. I had no use of my Jeep Grand Cherokee from September 29 until November 8, 2022. 6. I have a major concern about the safety of this vehicle.

NHTSA ODI 11512597