Home · 2020 Jeep Cherokee · Complaints
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
5 of 258 complaints match · Airbags · crash/fire/injury only · clear filters
I was involved in a head-on accident with another car. The airbags did not deploy in my 2020 Jeep Cherokee. This resulted didn’t some injuries to me in a driver of the other car. The other car driver airbags did deploy but my 2020 Jeep Cherokee airbags did not deploy vehicle damage was rated such that the car was totaled with heavy front damage on the driver side front.
NHTSA ODI 11714516
On June 24 ,2025 I was in a front end collision resulting in personal injury to with parties. From airbags not deploying on my vehicle. My car was deemed total loss from insurance company. Vehicle didn't have any prior electrical or and warning lamps on at time prior collision
NHTSA ODI 11671832
The contact owned a 2020 Jeep Cherokee. The contact stated while his wife was driving at 35 MPH, when approaching an intersection a vehicle coming from the opposite lane came thru and caused the driver to hit that vehicle head-on. The air bags did not deploy. There front end of the vehicle was crashed in. The driver sustained a crack sternum, bruised lungs, and hurt their foot while depressing on the brake, the contact sustained an injured right shoulder due to the seat belt, internal bruises to their sternum, ribs, and stomach, as well fluids in their lungs. There was medical treatment at the scene and took both the contact and the driver to the hospital for treatment. A police report was filed. The vehicle was towed to a tow yard where the vehicle was deemed a total loss by the contact insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 8,000. Contact was later found to have dislocated sternum and damage to internal organs as well as damage to dialysis port. He recently was hospitalized to manage pain and monitor organs four weeks in the hospital and one week in nursing home. Now doing PT at home.
NHTSA ODI 11433198
Vehicle was in a front end collision resulting in $16k in damages, driver transported to the hospital with leg and head injuries. The airbags did not deploy. NONE.
NHTSA ODI 11423105
MY BOYFRIEND WAS IN AN ACCIDENT WITH MY 2020 CHEROKEE AND HIT A SEMI TRUCK AT THE FRONT RIGHT CORNER OF THE JEEP WHILE ON A 2 LANE HIGHWAY. NONE OF THE AIRBAGS DEPLOYED. THANKFULLY NO ONE WAS INJURED INSIDE THE VEHICLE. THERE WAS A 29 YEAR OLD DRIVING AND A 2 YEAR OLD IN THE BACK SEAT ON THE RIGHT SIDE.
NHTSA ODI 11366306
Working with the data? Download all 258 complaints as CSV · fetched from NHTSA July 10, 2026