What 169 owners told NHTSA about the 2020 Hyundai Tucson Plug-in Hybrid

RECALL #195 FIRE HAZARD DEALER SAID TO CALL BACK IN 3 WKS. TO SEE IF PARTS ARE AVAILABLE. (PARK AWAY FROM HOUSE. CAN CATCH FIRE. IN THAT CASE ITS NOT SAFE TO DRIVE. (BRAND NEW NOT AS IS.} SHOULD BE ELIGIBLE FOR LONER CAR .AND COMPENSATED FOR TIME I CANT USE CAR.

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TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO NAPLETON'S VALLEY HYUNDAI (4333 OGDEN AVE, AURORA, IL 60504; (630) 423-5120) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) PART TO DO THE RECALL REPAIR WAS AVAILABLE. THE CONTACT CALLED STRAUB HYUNDAI (80 STRAUB DR, TRIADELPHIA, WV 26059, (833) 955-1854) WHERE IT WAS CONFIRMED THAT THE PART WAS AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT*JB

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RECEIVED A RECALL NOTICE FROM HYUNDAI WITH AN OBVIOUS SENSE OF URGENCY INSTRUCTING ME TO SCHEDULE A REPAIR ASAP!!! THAT WAS NOVEMBER 2020. THIS RECALL AFFECTS THE ABS SYSTEM OF MY NEW VEHICLE. TODAY IS JANUARY 8, 2021 AND STILL NO FIX AND ACCORDING TO DEALERSHIP, THEY HAVE NO IDEA WHEN THIS WILL HAPPEN!!! NO PARTS FROM HYUNDAI AVAILABLE. VERY CONCERNING AND FRIGHTENING TO DRIVE THIS CAR DUE TO FIRE HAZARD. IN ADDITION, THE RECALL LETTER INSTRUCTS THAT I SHOULD NOT PARK THE CAR INSIDE OR NEAR A STRUCTURE. I LIVE IN HUDSON VALLEY, NEW YORK AND WE ARE IN THE MIDDLE OF WINTER HERE. I NOW SIT WITH AN EMPTY TWO-CAR GARAGE AND HAVE HAD TO DIG MY CAR OUT OF SNOW, SCRAPE IT FROM ICE, AND PUT AIR IN THE TIRES BECAUSE OF COLD TEMPERATURES. THIS IS UNACCEPTABLE CUSTOMER SERVICE BY HYUNDAI, PUTTING DRIVERS IN THIS POTENTIALLY DANGEROUS SITUATION. \MY DEALERSHIP HAS ME AT #61 ON THEIR RECALL LIST WITH NO IDEA OF WHEN THE REPAIRS WILL BE DONE. THIS COULD TAKE A FEW MONTHS, IN THEIR OPINION. I

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TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED FREEHOLD HYUNDAI (4065 U.S. 9, FREEHOLD TOWNSHIP, NJ 07728, (732) 625-1200) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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SERVICE RECALL 195 FOR ABS SYSTEM AND POTENTIAL FIRE HAZARD. HYUNDAI SAYS NOT TO DRIVE BECAUSE OF SAFETY RISK AND THAT PARTS ARE NOT AVAILABLE NATIONWIDE. APPARENTLY THIS IS ONLY FOR EXISTING CARS IF YOU BUY NEW THEY WILL FIX THE PROBLEM AND HAVE PARTS AVAILABLE IMMEDIATELY. HOW IS THAT POSSIBLE?

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TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ZIMBRICK HYUNDAI WEST (1809 W BELTLINE HWY, MADISON, WI 53713, (608) 230-0600) AND WORLD HYUNDAI (5337 MILLER CIRCLE DRIVE, MATTESON, IL 60443, 866-710-9279) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE AVAILABLE. VEHICLE IS SCHEDULED TO BE REPAIRED ON FEBRUARY 4TH, 2021. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT*JB

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MY 2020 HYUNDAI TUCSON WAS PURCHASED NEW THIS YEAR FROM WEST HERR HYUNDAI I'M WILLIAMSVILLE NY. I WAS NOTIFIED OF A VEHICLE SAFETY RECALL RELATED TO ABS ISSUES IN SEPTEMBER 2020. I HAVE CONTACTED THE DEALER EVERY WEEK SENSE THEN, AND THEY CLAIM THEY ARE UNABLE TO COMPETE THE RECALL DUE TO A LACK OF PARTS. I BELIEVE THE DEALER IS NEGLIGENT IN ADDRESSING THIS ISSUE AND I WOULD APPRECIATE HELP GETTING THIS SAFETY ISSUE REMEDIED.

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RECEIVED RECALL 195 NOTICE PERTAINING TO ELECTRICAL SHORT IN ABS SYSTEM AND THAT VEHICLE SHOULD NOT BE PARKED IN GARAGE OR NEAR ANY STRUCTURES DO TO POTENTIAL FIRE. WENT TO DEALER FOR INSPECTION, WAS TOLD THAT PART WOULD BE IN AND REPLACED IN A WEEK TO TEN DAYS. THREE WEEKS LATER I NOW HAVE BEEN TOLD THAT HYUNDAII DOES NOT HAVE THE PART AVAILABLE. WAS TOLD PART MAY NOT BE AVAILABLE UNTIL THE FIRST QUARTER OF 2021. THIS IS HUGE DANGEROUS RECALL! I DO NOT FEEL SAFE IN THIS CAR BUT I AM STUCK PAYING FOR A DEFECTIVE VEHICLE. I ONLY HAVE 2,100 MILES ON THIS CAR. IT IS INEXCUSABLE THAT HYUNDAI DOES NOT HAVE THIS RECALL PART. MEANWHILE I HAVE TO KEEP PAYING FOR THIS DANGEROUS BRAND NEW CAR MONTHLY. I UNDERSTAND RECALLS UNFORTUNATELY HAPPEN BUT THIS CORPORATION SHOULD HAVE THE REPLACEMENT PARTS AVAILABLE.

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RECEIVED RECALL LETTER FOR ABS PART PROBLEM. HAVE BEEN CALLING ROSEN HYUNDAI OF ALGONQUIN, IL EVERY WEEK STARTING NOVEMBER 9, 2020. NO PART IN YET AND THEY KEEP SAYING TWO WEEKS. I WANT TO BE ON RECORD THAT IF SOMETHING GOES WRONG WITH MY VEHICLE DUE TO THIS RECALL HYUNDAI IS RESPONSIBLE. NO ONE SEEMS TO BE HELPING.

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RECEIVED SAFETY RECALL NOVEMBER 11, 2020. CALLED TO SCHEDULE REPAIR AND TOLD PART WAS BACK ORDERED WOULD BE IN THE NEXT WEEK. CALLED FOLLOWING WEEK ALSO TOLD WOULD BE LONGER AS THE PART WAS BACK ORDERED. THE RECALL SAYS NOT TO PARK CAR IN A GARAGE AND BEWARE OF LIGHT ON DASH AS IT MAY CAUSE A FIRE. I AM 76 YEARS OLD AND NOW CANNOT DRIVE MY CAR. I AM PAYING FOR A NEW CAR THAT I CANNOT DRIVE. DEALERS ARE PUTTING REPAIR PARTS INTO CARS ON THE LOT LETTING PEOPLE LIKE MY SELF WAIT. SO TODAY NOVEMBER 27 I CALLED HYUNDAI CUSTOMER SERVICE 800-633-5151 AND THE PERSON SAID SHE COULD GET BE A CASE MANAGER IN 3-5 BUSINESS DAYS. I LIVE IN DENVER WHERE IT SNOWS. I BOUGHT THIS NEW CAR AUGUST 31 BECAUSE IT HAS ALL WHEEL DRIVE. NOW IT HAS BEEN SITTING IN MY DRIVEWAY FOR 17 DAYS. I AM MAKING PAYMENTS. - ARAPAHOE HYUNDAI JUST SAYS IT IS OK TO DRIVE EVEN THOUGH I RECEIVED THIS SAFETY NOTICE. - 800 CUSTOMER SERVICE SAYS SHE REALLY HAS NO CONNECTION TO HYUNDAI OR ANYONE SHE CAN SPEAK TO DIRECTLY. - I AM 76 YEARS OLD AND HAVE NO CAR. - DEALER SAYS HE HAS A CALL INTO HYUNDAI TO APPROVE A LONER. - MCDONALD HYUNDAI SAYS THEY PUT REPAIRS ON CARS IN LOT FIRST.

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TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MILLENNIUM HILTON NEW YORK DOWNTOWN (55 CHURCH STREET, NEW YORK, NY 10007, (212) 693-2001) INFORMED THE CONTACT THAT THE REMEDY PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT NO REMEDY WAS AVAILABLE FOR THE RECALL REPAIR A CASE NUMBER WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN THREE TIMES TO HOMESTEAD HYUNDAI GENESIS (111 S HOMESTEAD BLVD, HOMESTEAD, FL 33030) AND WAS INFORMED THE PART WAS NOT YET AVAILABLE. THE CONTACT WROTE A LETTER TO THE MANUFACTURER AND WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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RECEIVED THE SAFETY RECALL LETTER ABOUT THE ANTI LOCK BRAKE SYSTEM. I CALLED HYUNDAI LEFT VOICE MESSAGE. CALLED TODAY AGAIN AND WAS TOLD THAT THEY DO NOT HAVE THE PART TO GET THE CAR FIXED. TOLD ME TO CALL AGAIN IN ONE MONTH. DUE TO THE IMPORTANCE OF THE BREAK SYSTEM, I THINK THIS IS SOMETHING THAT CANNOT WAIT. IM AFRAID OF DRIVING MY CAR AND HAVE THE RISK OF THE BREAKS NOT WORKING SINCE I WONT PUT MY FAMILY'S LIFE IN RISK.

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I WAS INFORMED OF A RECALL FOR THE ABS SYSTEM FOR MY HYUNDAI TUCSON 2020. I WAS DIRECTED TO THEIR WEBSITE TO SCHEDULE AN APPOINTMENT FOR SERVICE, WHICH I SCHEDULED AT HYUNDAI OF LONG ISLAND CITY IN NEW YORK. ONCE I ARRIVED AT MY SCHEDULED TIME FOR THIS SPECIFIC ISSUE AND AFTER WAITING 30 MINUTES TO EVEN SPEAK WITH A SERVICE REPRESENTATIVE, I WAS TOLD THERE IS A BACKORDER OF THE REQUIRED PARTS TO FIX THIS ISSUE AND IT MIGHT BE ANOTHER 2-3 WEEKS. I WAS TOLD I NEED TO CALL THEM TO CHECK IN TO SEE IF PARTS ARE IN. I FIND IT UNACCEPTABLE THAT I WAS ALLOWED TO MAKE AN APPOINTMENT FOR AN URGENT ISSUE, ONLY TO BE TOLD IT CAN'T BE FIXED. I SHOULD NOT HAVE TO CALL BACK SEVERAL TIMES IN THE FOLLOWING WEEKS TO KEEP ASKING IF THEIR PARTS ARE IN. I ALSO ASKED FOR A LOANER VEHICLE AND THEY SAID THEY DON'T HAVE ANY. I FIND THE HANDLING OF THIS IMPORTANT SAFETY RECALL TO BE NEGLIGENT AND IS PUTTING ME AT FURTHER RISK WHILE I WAIT FOR THE REQUIRED SAFETY REPAIRS. I HAVE ATTACHED A PHOTO OF THE RECALL NOTICE I RECEIVED IN THE MAIL. AS WELL AS SCREENSHOTS OF THE ONLINE SCHEDULING SERVICE.

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I AM UNABLE TO SAFELY DRIVE MY NEW 2020 HYUNDAI TUCSON PURCHASED JULY 12, 2020, DUE TO A DANGEROUS RECALL. THERE IS NO SOLUTION AT THIS TIME AND IF THE ABS LIGHT COMES ON, I AM ADVISED TO PULL OVER, DISCONNECT THE BATTERY AND HAVE IT TOWED TO THE DEALERSHIP. ALSO, DO NOT PARK THE CAR INDOORS. I WAS PLANNING ON TAKING SOME ROAD TRIPS; THAT IS WHY I PURCHASED THE CAR. HYUNDAI ADVISED ME NOT TO TAKE A ROAD TRIP DUE TO THE PROBLEM. I THOUGHT THEY MIGHT GIVE ME A LOANER TILL THE SITUATION WAS RESOLVED BUT CUSTOMER SERVICE SAID "ONLY IF THE ABS LIGHT COMES ON". I ALSO NOTE THAT THEY HAVE DISCONTINUED THEIR ADS FOR THE TUCSON AND ARE STATING THAT THE KONA AND/OR SANTA FE MODELS ARE MORE RELIABLE AND SAFE. SO, HERE I AM WITHOUT A SAFE, RELIABLE CAR AND HYUNDAI WILL NOT DO ANYTHING TO HELP ME. WHAT CAN BE DONE?

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