What 171 owners told NHTSA about the 2020 Hyundai Tucson Hybrid Hev

Was in a side impact car accident last year. And have been speaking with Hyundai off and on since the accident and have basically been brushed off in my concerns about the fact my airbags never deployed when my rear passenger door was essentially ripped off during the car accident. Progressive moved quickly with my claim and Hyundai pretty much told me not their problem since progressive moved the vehicle so fast and they said they can’t locate it even though I gave them exactly who to get in contact with and they never bothered and basically told me my issue was unfounded due to the fact they couldn’t locate said vehicle

NHTSA ODI 11749066

My adult son was driving and under the hood started to smoke. He pulled over and opened the hood to take a look and then a fire started under the hood! The fire department was called and they put out the fire, cut the gasoline and duct taped it up so the fuel line would not further ignite the hot engine. My insurance is looking into what would have caused a random under the hood fire. Luckily no one was injured. However the engine section of the car is melted beyond belief. My insurance has not told me if the car is repairable or not.

NHTSA ODI 11699488

In May of 2023, my house burnt down. We were in it at the time when the smoke detector went off. When I opened the door from to kitchen to the garage, I saw flames shooting up at the front of my car. The fire was so intense at that moment, I knew all we could do was flee the house. I grabbed my wife and we ran out the front door. You do not have a recall listed for my vehicle, but Hyundai lists two. The first one listed can potentially cause a fire. Both recall maintenance was performed on my car. I sincerely believe that the car was the cause of the fire. Since it had been sitting in my garage for approximately four hours, the engine wasn't hot. I had it regularly serviced at the local Hyundai dealership. There were multiple fire investigators, including one from Hyundai. Here is the recall information. Recall 195Recall2016-2021 TUCSON (TL) ABS FUSE KIT INSTALLATION AND SOFTWARE UPDATEDec 21, 2020 Service Campaign 966ServiceCAMP 966 - ENGINE MONITORING LOGIC - VARIOUS MODELSMay 23, 2022

NHTSA ODI 11581617

I was involved in a motor vehicle accident on January 14, 2024. My vehicle was struck head on, left driver side. The airbag did not deploy. I sprain my shoulder, fractured my chest rib, and have a knee contusion. My insurance company deemed my vehicle a total loss. I contacted Hyundai and they advised that because I did not currently have vehicle in my possession, they could not inspect it. I gave Hyundai the contact information to view the vehicle and they refused, stating they do not get involved with insurance company. My vehicle has not been inspected and my insurance claims representative is awaiting a call from Hyundai, to view vehicle at storage location. There were no warning lamps or other symptoms stating that the vehicle had an issue prior to the accident. My vehicle had a successful all points system check in May 2023, at a Hyundai dealership.

NHTSA ODI 11568689

Vehicle was stolen in day light in Milwaukee area between 5 and 8 pm on 5/13/2022. Was aware of high theft but thought that it was safe do to the time I was there. Milwaukee pd didn't file the case in time and had Mukwonago pd show up at the house to question me about my car. We had 3 high school kids with us and 5 adults to verify the theft.

NHTSA ODI 11465233

Proceeding with flow of traffic, Southbound on a 2 lane st, I was in the curb lane. A truck exiting interstate ran through, at approx 50-60 MPH, a red light. Initial contact was made on passenger side front and rear door. He continued to push my car, and I turned the wheel to the right to avoid left lane traffic (as they couldn't move becuase of guard rail facing East) and he gunned it and pushed me into a concrete the guard rail at about 15-25 mph. The car was stuck in drive, it couldn't be put into any other gear.?There were no airbag deployment at all?I've missed worked since 2/11. I have severe left side injuries-neck, shoulder, upper/lower arm, wrist, and left hand, upper back pain, lower back pain, pain down the back of my legs, right shoulder pain, concussion, numbness, tingling in fingers, back, and feet. Labored breathing, bruising, headache, some loss of mobility, in constant pain, panic attacks/anxiety, under care of pulmonologist, family dr., physical therapist, chiropractor (as of now), insurance company towed car to their facility to get estimate. They have the car in their possession and the only ones to do any inspection at this point. THERE WERE ABSOLUTELY NO WARNING LIGHTS, MESSAGES, NOISES, NO WARNINGS ON BLUELINK APP, NOTHING THAT WOULD GIVE ME ANY INDICATION THERE WERE ISSUES WITH TRANSMISSION (GEAR STUCK IN DRIVE) OR AIRBAG MALFUNCTIONS.

NHTSA ODI 11453726

The contact owns a 2020 Hyundai Tucson. The contact stated that while driving approximately 65 mph, the instrument dashboard display suddenly blacked out and the steering wheel malfunctioned causing the driver to lose control of the vehicle and crash down an embankment into a tree. The contact mentioned that when she attempts to exit because the vehicle was on the edge of an embankment when she exits the vehicle she fell into a tree then climbed up to the roadway where she was found unconscious. During the incident, the driver sustained a fractured left shoulder and head trauma. The contact currently was being seen by a Neurologist for her head trauma. A police report was taken at the scene and the vehicle was towed away. It took over an hour for the vehicle to be retrieved from the embankment. The cause of the failure was not determined. Prior to the crash, the vehicle had been serviced on multiple occasions for exhibiting a loss of power and hesitation to accelerate. The vehicle was taken to the local dealer who replaced the transmission and reprogrammed the computer software but the failures continued to occur. The manufacturer was notified of the failures. The failure mileage was 38,000.

NHTSA ODI 11431319