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What 168 owners told NHTSA about the 2020 Hyundai Sonata Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (168)Crash / fire / injury (6)Fuel system (56)Electrical system (34)Engine (30)Transmission & drivetrain (23)Body & structure (15)Seats (14)Driver assistance (11)Airbags (7)Speed control (7)Steering (7)

1 of 168 complaints match · Driver assistance · crash/fire/injury only · clear filters

Oct 27, 2023AirbagsDriver assistanceCrash1 injury

I was driving Home from work and I fell a sleep behind the wheel and Hit a park car. The police report states that my impact speed was 50mph. My insurance company is very concerned that my Air Bags or sensors are defective and that I contact you immediately. Due to the damage and impact of the accident.

NHTSA ODI 11552328

Working with the data? Download all 168 complaints as CSV · fetched from NHTSA July 15, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Hyundai Sonata Hybrid verdict →