What 340 owners told NHTSA about the 2020 Honda Accord Fhev

The Honda Infotainment system, does not respond to touch, and randomly changes screens as if someone is pushing buttons. It randomly switches to the phone, contacts, music, Bluetooth connection, and navigation. When using navigation it moves the map and brings up routes. This can cause significant distractions to the driver. Multiple individuals have reported this issue to the dealer.

NHTSA ODI 11661036

Starting sconce July the car will vibrate at random times and will hesitate and buck while car will vibrate and not want to move have brought the car back to the dealership over 4 times now and they can not find any issues despite me having videos and any information I can gather since July if 2024

NHTSA ODI 11655665

This engine has been so poorly designed it leaks coolant Into the engine system. I am extremely frustrated and disgusted with the dealership and Honda for knowing these engines are defective yet still producing/selling them. We pay hard earned money for something so unreliable it’s actually insane. I don’t want to be nasty about it but someone needs to say something.

NHTSA ODI 11648230

Brake system light keeps coming on

NHTSA ODI 11646814

As I stated, the Hondalink information feature stopped working on October 1, 2024. I have sent screenshots to Honda showing the app keeps crashing, yet I only get the same email every few weeks saying they are."reviewing" the problem and will advise me when a "fix" is available. If they can't fix it, I should receive monetary compensation for a feature that has stopped functioning.

NHTSA ODI 11637755

My blinker won't appear on the dash. My trunk won't open. My back up camera won't come on at all. Can't adjust my exterior lights, stuck on the dimmest setting and can't change. Lights will also flicker and I have no control over it. My radio screen told me to enter a code but wouldn't allow me to. My break system light was on. There is warning reading adaptive cruise control see dealer, automatic emergency braking see dealer, lane departure warning see dealer. Doors locked and unlocked while driving. Air condition wasn't blowing the temperature it said, and acting as it was on low when it was on the highest setting. It is available for inspection upon request. I brought my car into a Honda dealership today. My car had to stay overnight because they were unable to address the problem. There were no prior problems or warnings beforehand. All these problems first appeared when I started my car for the first time on November 14, 2024. These put myself and others at risk because the doors locked and unlocked which could have caused us to get trapped in. The lights not working put me at risk at night because I could not see the road that good.

NHTSA ODI 11626052

10 months after purchasing my vehicle from the dealership, all lights illuminated on the dash, it goes through each warning every time you crank. This would not go away. I took it to the honda dealership during a recall and they said they could not find the problem. Suddenly this week, after owning this car for 2 years and being told the issue could not be found, and only 90,000 miles, the car made a sudden stop on the road almost causing an accident. The car would not move forward or reverse. We had to have it towed to a dealership and waiting to hear issue. This is an extreme hazard! And I may be stuck with a costly bill once again, with no resolution.

NHTSA ODI 11605279

Bought the car back in 2020 after less than a year electrical problems caused the car to malfunction got it fixed and constantly after that more electrical problems changed the sensors and the car still continued to lose power. While driving on the highway the car completely lost strength and would not let me drive more than 25mph check engine light started blinking as well as all the lights LKAS ACC TPMS and more.

NHTSA ODI 11585358

The contact owns a 2020 Honda Accord. The contact stated while driving at 25 MPH, the front driver's side air bag, the front passenger's side air bag, and the knee air bags were deployed unintendedly. Additionally, there was a significant amount of chemical smoke inside the vehicle. There was no warning light illuminated. The contact stated that she depressed the brake pedal to stop and exit the vehicle, but the vehicle failed to respond. The contact stated that the vehicle rolled for 30-40 seconds and stopped after hitting a bicycle pole. The contact stated that the front passenger's side seat was occupied by an adult and the rear seats were occupied by an adult and a baby in the car seat when the failure occurred. The passengers sustained body aches and ringing ears but did not seek medical assistance. The contact stated that she parked the vehicle, and then all the passengers and she exited the vehicle for a moment. No police report was filed. The contact then drove to the residence. The vehicle was towed to the dealer to be diagnosed and repaired under warranty; however, the dealer informed the contact that they would not service the vehicle under warranty because they believed the air bags deployed due to an impact. The dealer then towed the vehicle to an autobody repair shop. The vehicle was not diagnosed or repaired. The contact later received notification of NHTSA Campaign Number: 24V064000(Air Bags), which she related to the failure. The manufacturer was notified of the failure and a case was opened, but no assistance was provided. The failure mileage was unknown.

NHTSA ODI 11583035

The ANC module malfunctions already at only 67000 miles and causes a humming noise which is very annoying when driving. The ebreak also malfunctions during cold weather conditions. I have had to restart the car due to the electronic parking break not working properly. In case of an emergency I might need it and it may malfunction.

NHTSA ODI 11578012

I received a recall notice that there is a safety recall on my vehicle for a circuit board under the PASSENGER seat. Manufacturer Recall #XHP, NHTSA recall number 24V064. I utilize my vehicle to provide a source of income. My local dealership informed me after I called them that there was currently no remedy to the problem. This is a major inconvenience that now I can no longer make the extra income I need. Does this problem affect my vehicle as a whole? Is this really a safety problem? I need documentation stating this is not a SAFETY recall, thank you.

NHTSA ODI 11570680

The contact's father owns a 2020 Honda Accord. The contact stated that following a short drive, the vehicle was parked on the street. The contact said that neighbors tried to alert him that the vehicle was on fire. The contact is hearing impaired and did not hear his neighbors knocking on his door. The fire department was called by a third party and extinguished the flames. The contact stated that the fire department left a note on her father's front door explaining that the fire had started under the driver's side front tire wheel well, then proceeded down the driver's side and was extinguished using water by the driver's side rear wheel well. The right passenger side of the vehicle was not damaged by the fire. There were no injuries. The fire department wrote a report and determined that the fire was an electrical system failure. The vehicle was not taken to a dealer or independent mechanic. The manufacturer was not informed. The vehicle was not repaired. The failure mileage was approximately 7,000.

NHTSA ODI 11555392

The contact owns a 2020 Honda Accord. The contact stated while driving 25 MPH, the messages "Lane Departure. See Dealer", "Engine Problem See Dealership”, “High Beam Problem. See Dealer" and other unknown messages were displayed. The vehicle was towed to the dealer, where an unknown fuse was replaced; however, the vehicle started temporarily but the failure recurred. The dealer diagnosed and determined that the transmission needed to be replaced. The vehicle was towed to a transmission specialist, where the transmission was replaced; however, the failure persisted. The contact related the failure to NHTSA Campaign Number: 20V771000 (Electrical System, Back Over Prevention, Visibility/Wiper, Visibility, Exterior Lighting); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage on the vehicle. The failure mileage was approximately 84,000.

NHTSA ODI 11534053

This is the third Accord I've owned, and none of them have been issue-free, but this one (2020) is the worst. I bought this car in March of 2021 with only 6 miles on it. Within a week it started to throw occasional notifications, which I called the dealership and asked about. They assured me that it was just a hiccup and to bring it in for a factory reset. They performed this reset, and the car appeared to be fine after that. BUT - Less than two weeks later, it started showing the four LKAS/CMBS lights and dash prompts - brake system problem, road departure mitigation system, collision mitigation braking system, and adaptive cruise control system 'problems', each saying 'see your dealer'. Made an appointment to bring it back in, and on my way to the dealership - having the car for only one month at this point - I was rear-ended by a pick-up truck at the red light turning onto the dealership street (he admitted he wasn't paying attention). Long story short, the car was repaired, Honda factory specs were (supposedly) restored, set and verified, and my car was returned to me. It was fine until about another month later, when it started to show the alerts again - more frequently than before. Contacted the dealer again, asked for troubleshooting assistance again, and they said they were booked. I took this time to look for this issue on-line, and found many incidents of other Accord owners experiencing these same issues plus several others (of which I also had a few - namely, the fuel delivery system frequently acting like it is running out of gas) - most saying no matter how long the service shop had their car, the issue did not get fixed. NOT ONE. I could not afford to be without my car for an extended period of time, so I continued my research, seeing that none of the owners got resolution by the dealers, so I resolved to just 'live with the issues' as the actual car drove fine (except for the fuel issue). It happens every day.

NHTSA ODI 11507313

I am writing this letter to complaint about a major defect for my vehicle as the Honda dealership located at 1036 Jericho Turnpike , Huntington NY doesn’t want to resolve as the vehicle is still under the manufactory warranty. The defect / problem involves the emergency brake release switch located in the center console area . I reported the defect / problem and hoped that Honda would honor the manufactory warranty under 36, 000 mile policy to replace an or repair any defects without cost to the consumer . However I was informed that payment in the amount of seven hundred and fifty dollars would be needed to resolve / repair the problem/ defect. I was told that the clip that hold the switch/ device to the center comnsole were broken and it is the current owner problem to resolve as it not covered. Just imagine how could I be responsible for a broken clip , when you look at the picture its clearly not a owner error but rather a defect in the workmanship to properly secure switch to the console . I want Honda to honor the under 36, 000 mile manufactory warranty policy and fix this problem without having me as a consumer to pay . Attached are the pictures of the emergency switch resisting inside the center console as no visible damage to the supporting outside structure .

NHTSA ODI 11492983

Several times my car has slammed the brakes on its own when I have not touched the brakes and also when there is no car in front of me for it to detect the need to brake. The most recent time on 4/8 on the freeway.

NHTSA ODI 11460268

While early driving in early December 2021 in my almost new car (7000+ miles) most all the lighted problems that could occur with an old vehicle lit up like a Christmas tree on the dashboard. Most of the items may or may not have actually quit working but their problem lights stayed on. Still it is no fun driving without cruise when your wife has breast cancer and you have have to drive 3 hours each way to Gainesville, Florida for treatment. I assume all the warning lights functions still worked, but it is hard to tell if things like the brakes were pr were not working when driving as they seemed to work fine. So I soon afterwards took the car into the dealer on December 11, 2021 in Leesburg, Florida. But by this time all the dash lights remained off as they are supposed to. So all they did was change the oil and did non-compliance recall BMC software update 20-039 and BGCM software update. The reason I brought the car in was not specified on my invoice. However, The dealer did say that my transponder for the EZ highway system was blocking the camera on the mirror. I believed them. Since then, however, today all the cash lights again said they were crashing again just before a 2-hour drive to the Gainesville cancer hospital. Upon return the lights went back to normal. I don't believe Honda dealers know what the problem is or why it continues in many millions of similar Hondas. My research on the Internet found at different complaints about said dashboard lights crashing causing similar problems. Most of these complaints had the dealers fix "the problem" and charging fees but again the customers reported do-over same problems.

NHTSA ODI 11447247

I LEASED MY VEHICLE A YEAR AGO, I HAD ELECTRICAL ISSUES WITH MY OLD CAR SO I WANTED A BRAND NEW CAR THAT WAS RELIABLE AND SAFE FOR ME AND MY CHILDREN. IN THE FIRST MONTHS THE CAR WAS FINE BUT AFTER ABOUT 4 MONTHS THE CAR WOULD SMOKE FROM THE EXHAUST PIPES RANDOMLY. I TOOK IT FOR MAINTENANCE AS THE CAR SYSTEM DIRECTED BUT THE REPAIR SHOP NEVER SAID THERE WAS ANYTHING WRONG WITH THE EXHAUST SYSTEM. A MONTH OR SO PAST AND ONE DAY I GOT IN THE CAR AND ALL THE LIGHTS ON THE DASH BOARD WERE IN. I WAS SO FREAKED OUT BECAUSE IT WAS A NEW CAR AND NO WARNING LIGHTS SHOULD OF BEEN ON. I TOOK IT TO HONDA REPAIR SERVICES AND THEY FOUND OUT THAT A MOUSE WENT IN MY ENGINE AND CHEWED SOME OF THE ELECTRICAL WIRES. THE COST OF THE REPAIR WAS 1700 WHICH IS EXTREMELY OUTRAGEOUS PRICES TO ME. ANYWAY I WAS AT HOSPITAL AT WORK AND I GOT THE CALL FROM THE MECHANIC SAYING I WOULD HAVE TO PAY OUT OF POCKET BECAUSE IT WASN'T A FACTORY DEFAULT. SO I WENT HOME AND DID SOME RESEARCHING AND I FOUND OUT HONDA HAD BEEN USING SOYBEAN IT PEANUT BUTTER OIL TO LUBE THE WIRING, AND THAT'S WHAT ATTRACTS RODENTS TO YOUR ENGINE. IT ALSO STARTED THAT HONDA WIRE PROTECTION TAPE WAS OUT OF STOCK BECAUSE SOME MANY CUSTOMERS HAD THERE CAR WIRES EATEN BY RODENTS. SO I WAS SO PISSED OFF THAT I CALLED HONDA CORPORATE AND THEY TOLD ME THERE IS NOTHING THEY CAN DO. I FEEL AS THOUGH THIS IS A BIG SAFETY ISSUE, WHY WOULD HONDA PUT PARTS OR USE OILS IN THE CAR ENGINE THAT ATTRACTS RODENTS. THIS TO ME IS, UNFAIR TO HONEST HARD WORKING CUSTOMERS THAT PAY HONDA THERE MONEY EXPECTING TO HAVE A SAFE AND RELIABLE VEHICLE.NOW I JUST FOUND OUT THERE IS A RECALL ON THE VEHICLE BECAUSE THE CAR STARTED SMOKING OUT THE EXHAUST PIPES ONCE AGAIN. I AM VERY DISAPPOINTED IN HONDA.

NHTSA ODI 11406198

TL* THE CONTACT OWNS A 2020 HONDA ACCORD. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE TRUNK OPENED INADVERTENTLY. THERE WERE SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO SAN FRANCISCO HONDA (1595 VAN NESS AVE, SAN FRANCISCO, CA 94109, (415) 687-0174) AND THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V771000 (ELECTRICAL SYSTEM, BACK OVER PREVENTION, VISIBILITY/WIPER, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.

NHTSA ODI 11405809

MY CAR WAS AT THE MECHANIC'SHOP AROUND THE CORNER. IT'S AT HONDA OF SERRAMONTE IN COLMA OF DALY CITY. THE CAR WAS AT THE SHOP SINCE 01/28/2021. THERE IS A RECALL ON 2018-2021 HONDA ACCORD. PLEASE GIVE ME A CALL. [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11398622

CONSTANT ALERT COMING ON VEHICLE AS DRIVING SAYING "COLLISION MITIGATION BRAKING SYSTEM HAS A PROBLEM. HAVE YOUR VECHILE CHECKED BY DEALER" ALONG WITH "ADAPTIVE CRUISE CONTROM SYSTEM HAS PROBLEM. TURN OFF ENGINE, THEN RESTART" AM I DEALING WITH A COMPUTER OR A VEHICLE I CAN POTENTIALLY LOSE MY LIFE IF SOMETHING GOES WRONG???

NHTSA ODI 11396456

I'VE NOTICED A VERY ANNOYING HUMMING SOUND WHILE DRIVING MY 2020 HONDA ACCORD SPORT 1.5T. IT WILL STOP WHEN APPROACHING A STOP OR WHEN OPENING THE FRONT WINDOWS. I DID SOME RESEARCH AND LOTS OF 2018-2020 HONDA OWNER'S ARE EXPERIENCING THE SAME PROBLEM AND MENTIONED IT COULD BE THE ANC SYSTEM.

NHTSA ODI 11378638

ELECTRICAL PROBLEM CAUSING BREAKS TO SUDDENLY STOP. WAS TOLD CHIP WAS NO GOOD , PROBLEM CONTINUED 8 MONTHS LATER

NHTSA ODI 11348879