Home · 2020 GMC Sierra 2500 Hd · Complaints
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
4 of 73 complaints match · crash/fire/injury only · clear filters
The rear defroster massively overheated. It started heavily smoking and eventually exploded the rear windows. Only warning sign was the smoke which we noticed quickly because the windows were up. Had the windows been down we might not have noticed before a fire started. I'm taking it to a dealership now. This module also triggers on from a remote start. Extremely dangerous!!!
NHTSA ODI 11701143
Vehicle was parked in a school parking lot. Rear Trailer Harness and modules in back short circuited causing an electrical fire that expanded to the driver’s taillight rear bumper, and bed of truck.
NHTSA ODI 11645862
TL* THE CONTACT OWNS A 2020 GMC SIERRA 2500. THE CONTACT STATED THAT UPON DRIVING OVER A HILL AT 45 MPH, A VEHICLE WAS STOPPED IN THE MIDDLE OF THE ROAD. IN AN EFFORT TO AVOID HITTING THE VEHICLE, THE CONTACT DROVE THE VEHICLE OFF THE ROAD AND INTO A CONCRETE CULVERT AT THE END OF THE RAVINE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE AUTHORITIES WERE CALLED TO THE SCENE AND THE CONTACT WAS RUSHED TO A LOCAL HOSPITAL VIA AMBULANCE. THE CONTACT WAS DIAGNOSED WITH FRACTURED VERTEBRAE THAT MAY REQUIRE POSSIBLE SURGERY. A POLICE REPORT WAS FILED AT THE SCENE. DUE TO THE ACCIDENT, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS REPAIRED. THE DEALER NOR THE MANUFACTURER HAVE YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED AND SOLD. THE FAILURE MILEAGE WAS APPROXIMATELY 15,500.
NHTSA ODI 11413345
TL* THE CONTACT OWNS A 2020 GMC SIERRA 2500. THE CONTACT STATED THAT WHILE DRIVING, HE NOTICED SMOKE ENTERING THE VEHICLE THROUGH THE AIR VENTS. THE CONTACT COASTED TO THE SIDE OF THE ROAD, EXITED THE VEHICLE SAFELY WITH HIS PASSENGER, UPON OPENING THE HOOD NOTICED THAT THE WHOLE ENGINE COMPARTMENT WAS ON FIRE. THE CONTACT STATED THAT THE FIRE DEPARTMENT ARRIVED BUT WAS UNABLE TO EXTINGUISH THE FLAMES AS THEY ALLOWED THE VEHICLE TO BURN UNTIL THE FIRE SELF EXTINGUISHED. THE DEALER NOR THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,800. VIN WAS NOT AVAILABLE.
NHTSA ODI 11325262
Working with the data? Download all 73 complaints as CSV · fetched from NHTSA July 19, 2026