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What 97 owners told NHTSA about the 2020 GMC Acadia Denali

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (97)Crash / fire / injury (4)Electrical system (27)Engine (24)Transmission & drivetrain (21)Steering (17)Fuel system (11)Driver assistance (8)Brakes (7)Speed control (4)Airbags (3)Lane Departure (3)

27 of 97 complaints match · Electrical system · clear filters · page 2 of 2

Aug 7, 2020Electrical systemSpeed controlBrakes

WHILE IN MOTION- BLIND SPOT SENSORS TURN ON WHEN THEY SHOULD NOT AND VICE VERSA. TRACTION CONTROL HAS FAILED MULTIPLE TIMES WHILE DRIVING. PREDICTIVE BRAKING HAS ACTIVATED IMPROPERLY MULTIPLE TIMES WHILE DRIVING. CAMERAS WENT OUT AND THEN BATTERY COMPLETELY DIED. WAS TOLD FIXING BATTERY WOULD FIX VEHICLE. THIS HAS PROVEN TO BE UNTRUE. VEHICLE IS CURRENTLY IN FOR SERVICE FOR THIRD TIME. REMAINS UNDER WARRANTY, AS I HAVE HAD IT THREE MONTHS. MOST RECENT DATE HAS BEEN USED BUT I'VE HAD PROBLEMS SINCE LITERALLY THE FIRST FULL DAY I HAVE HAD IT.

NHTSA ODI 11343838

Nov 26, 2019Electrical system

TWO DAYS AFTER PURCHASING A NEW 2020 GMC ACADIA I GET AN ERROR ON THE DISPLAY "SD CARD REMOVED" ALONG WITH VARIOUS OTHER ERROR MESSAGES. DEALER TALKS TO GMC TECH LINE AND THEY ADVISE TO REPLACE RADIO. RADIO WAS REPLACED AND ERRORS BEGAN SAME DAY I PICKED IT UP. DEALER IS REPLACING RADIO AGAIN, BUT UNSURE IF THIS WILL FIX THE ISSUE. THE VEHICLE DOES NOT WORK AS INTENDED AS WHEN YOU PRESS THE NAV BUTTON VARIOUS ERROR MESSAGES POP UP AND NAVIGATION DOES NOT WORK.

NHTSA ODI 11282399

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Working with the data? Download all 97 complaints as CSV · fetched from NHTSA July 25, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 GMC Acadia Denali verdict →