Jun 1, 2023Electrical systemFire
The battery's junction box in the engine compartment is melting. While I was driving, I heard a loud pop, I opened the hood, and saw smoke coming from the junction box. I noticed the box was melting around a fuse. The melting is significant, and the vehicle looked to be on fire. The smoke stopped, but I feel the vehicle could easily have caught on fire completely. There are recalls for this same exact issue but for other Ford Models. I have a fleet of these vans, and this has now occurred to 6 of them. I know other owners that this occurred to as well. I have called Ford Goodwill and they have declined to cover it under the 3-year, extended warranty. The melting was so bad on one that the actual harness was burnt as well. This is a dangerous issue that Ford already knows this happens. I have receipts for all of these repairs and the technician acknowledging the junction box melting. I have emails from Ford where they apologize for the issue, and they say they cannot cover it under warranty. They refuse to comment on the safety danger this poses on all. This is an amazon delivery van and there are thousands of these that could catch fire in someone's house or business.
NHTSA ODI 11524889
Jun 1, 2023Electrical systemEngineFire
THIS IS A SECOND CASE FOR A DIFFERENT VIN WITH THE SAME ISSUE. 11524889. The battery's junction box in the engine compartment is melting. While I was driving, I heard a loud pop, I opened the hood, and saw smoke coming from the junction box. I noticed the box was melting around a fuse. The melting is significant, and the vehicle looked to be on fire. The smoke stopped, but I feel the vehicle could easily have caught on fire completely. There are recalls for this same exact issue but for other Ford Models. I have a fleet of these vans, and this has now occurred to 6 of them. I know other owners that this occurred to as well. I have called Ford Goodwill and they have declined to cover it under the 3-year, extended warranty. The melting was so bad on one that the actual harness was burnt as well. This is a dangerous issue that Ford already knows this happens. I have receipts for all of these repairs and the technician acknowledging the junction box melting. I have emails from Ford where they apologize for the issue, and they say they cannot cover it under warranty. They refuse to comment on the safety danger this poses on all. This is an amazon delivery van and there are thousands of these that could catch fire in someone's house or business.
NHTSA ODI 11524891
Jan 1, 2023Electrical systemFire
Left the van running in my driveway next thing I know it was on fire
NHTSA ODI 11499682
Jan 24, 2022Transmission & drivetrainSeats2 injuries
1. 10 SPEED ELECTRIC TRANSMISSION - When traveling at a lower speed when approaching a turn (10, 15, 20, 25mph); when you release the accelerator to make the turn, and then begin to apply pressure to the accelerator to move forward, the transmission has not selected a gear and no acceleration occurs. This leaves the transmission between gears (neutral momentarily) and the vehicle has no power to move forward. It has happened on several occasions and I believe it places the driver in a dangerous position to not maintain power to the drive train. 2. FRONT SEAT ADJUSTMENT RAILS - The two rails on each seat are irregular shaped heavy metal rails which the seat assembly slides back and forth on. When getting into the truck (stepping up and moving your legs around the outside corner of the seat), the sharp metal end (painted) scrapes, scratches, or lacerates your calf, as you get in. This has happened on several occasions to me as the driver, and more than several occasions to my wife; who has the seat adjusted further back, thus exposing more of the metal rail to contact with her leg. In my owner's manual, diagrams show an plastic end cap on the front portion of the rails. They are not installed on the 2020 (actually 2021) model. I spoke to the Ford parts department. They are available for earlier model vans (2017, 2018 as an example) but, they are not available for the 2020 model. The price for me to purchase the "plastic" injection molded end caps to prevent future injury are $96.00 FOR EACH END CAP! Plus tax, over $414. If they were installed on previous models, why not the 2020 model? Injuries are minor but, they are injuries because of a part deletion/omission by Ford Motor Company.
NHTSA ODI 11448677
Apr 23, 2021Visibility & wipersCrash
TL* THE CONTACT OWNS A 2020 FORD TRANSIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V575000 (VISIBILITY). THE VEHICLE WAS TAKEN TO WAYNE AKERS FORD (2000 10TH AVE N, LAKE WORTH, FL 33461) FOR THE RECALL, HOWEVER THE DEALER DID NOT PERFORM THE REPAIR SINCE PARTS WERE ON BACKORDER. AFTER GETTING THE VEHICLE BACK FROM THE DEALER, THE CONTACT STATED THAT WHILE REVERSING, THE REAR VIEW CAMERA DISPLAYED A DISTORTED IMAGE, WHICH RESULTED IN HER REVERSING INTO AN ELECTRICAL POLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI 11413592