3 of 113 complaints match · Transmission & drivetrain · crash/fire/injury only · clear filters
Aug 10, 2022Transmission & drivetrainBrakesCrash
Caught in stop and go traffic at night for 45 minutes. Car started moving forward even though my foot was only on the brake pedal. My first thought was I'd accidentally pressed both the brake and gas pedals, but I could see my foot on the brake pedal since the under-dash area is lit in the Premium model. It happened for about one minute the first time, then happened again a couple minutes later. I hit the bumper of a tour bus during the second instance at about two mph. The tour bus driver apparently didn't notice the hit and changed lanes a few minutes later. I didn't see any damage to the tour bus, but my license plate bracket and license plate were bent, and the middle part of my bumper didn't snap back together correctly. The Ford dealer was unable to duplicate the problem, and the brakes and vacuum pressure module didn't show any leaks. The service advisor said it was impossible for the transmission to engage without pressing the gas pedal, but I suspect the 10-speed transmission since the engine rpm didn't appear to change. There were no warning lights before or after the incident and the service advisor said no codes had been set. In retrospect I should have tried putting the transmission in neutral, used the emergency brake,or turned off the ignition (but a tractor trailer was about ten feet behind me).
NHTSA ODI 11478710
Feb 13, 2022Transmission & drivetrainBrakesCrash1 injury
I was contacted by the NHTSA, after I had an accident in my 2020 Ford Mustang EcoBoost with the automatic transmission and ability to manually shift. I spoke with an Investigator by the name of [XXX]. The investigator wished me good luck, as it was relayed to me that I was the only one who had the problem which resulted in me having an accident. I have since then found multiple sites with multiple complaints of the same issue, and I was told that there’s a Fourth Class Action Suit right now that I should be a part of. Please have someone who is familiar with what’s going on with Ford call me at: [XXX]. Thank you for your help! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI 11451768
Jan 11, 2022Transmission & drivetrainEngine1 injury
The contact owns a 2020 Ford Mustang. The contact stated that while driving at 45 MPH, the vehicle was jerking and shaking uncontrollably. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The contact stated that the failure recurred increasingly while driving on the interstate. The contact veered to the side of the road. The vehicle was towed to the contact’s residence. Then the vehicle was towed to the dealer who diagnosed that no issues were found. The manufacturer was notified of the failure and referred the contact to a second dealer; Don Rich Ford Co Inc (221 E Montgomery St, Villa Rica, GA 30180) who diagnosed the grille shutter and the sensor fuel injectors had failed and needed to be replaced. The contact stated that the vehicle was repaired; however, the failure persisted. The vehicle was towed to a third dealer; Pugmire Ford (1 Ford Way, Carrollton, GA 30116) who diagnosed that the valve body and other unknown components of the transmission needed to be replaced. The contact stated that he has sustained back injuries due to the failure but had not sought medical assistance. The manufacturer referred the contact to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 23,600.
NHTSA ODI 11447129