What 114 owners told NHTSA about the 2020 Ford Mustang Mach-e Bev Bev

3 lug nuts on the front passenger side wheel snapped and broke off while driving in highway.

NHTSA ODI 11526443

The transmission takes over when shifting from first gear. This is a automatic 10 speed that when first driven after setting overnight slips out of first and the engine revs on its own (foot removed from gas pedal) to between 4 and 6 thousand then slams into the next gear. This lurches the vehicle ahead and slams the rear pinion. trying to stop the car is difficult when it revs so high then slams into gear. This also happened in a full parking lot and could have lurched into people. I have had it at the ford dealer several times to fix, The first dealer rode with me and replicated the issue. The first dealer reached out to ford engineers and they suggested replacing the valve body in the transmission. (it was worse after the valve body change) The dealer told me they did change the valve body but there is no warranty information showing that. I have been without my car total of 5 weeks so far and they continue to tell me they cant replicate it. I have it on video and it does it almost daily when I drive it. I will not let my spouse drive the car because of this safety issue. This is the same issue that the f150 had in 2020.

NHTSA ODI 11522316

The gas tank was only getting 10 gallons of gas and not 16 gallons like it was suppose to. We ended up running out of gas on a road trip with our two young daughters in the middle of the night on I-75. The gas tank said you had 100 miles to go before empty and then 3 miles later it would drop to 0 and you were running out of gas. This car was used in street racing which was late devulged to us after we found out that at 20,000 miles a whole new engine was put in without our knowledge when we purchased the vehicle . We took it to the dealer and they put a new fuel assembly unit in it. It fixed the problem a little but never fully. Now, 2 days ago my husband with my youngest daughter ran out of gas again on US-19 and I had to leave work to go get them and gas. Next on the 57 things wrong with this car… 5 days after purchase it had 22 engine warning. Took it back and they replaced the 4th coil and the 4th injector and spark plug. About 3 days later my husband came flying into his work, ran by me grabbing a fire extinguisher and ran to the car and started shooting it at the car, the car had caught on fire and the 4th injector was spewing gas. They had pinched an oring while installing the injector and never put the clips back on the injector rail to keep them in place. My husband could have been killed easily. The dealership never took ownership for it and blamed it on the dealership that sold us this the car. Every time we turn around it’s something else. The month of December we only had the car 6 days. It was in the shop 3 different. Times and everytime we got it back it wasn’t fixed. We bought this car in September and it had had 52 engine lights, over 10,000 in parts and labor to fix. Four rentals cars a new battery list goes on. We have tried numerous times to ask the dealership to make this right and their answer is for us to sell them the car back less our 20,000 deposit and buy a whole new car from them. That’s the solution we were given

NHTSA ODI 11520799

The contact owns a 2020 Ford Mustang. The contact stated that the reverse light, the rearview camera, the Cross Traffic System, the blind spot detector, the Lane Assist System, and other unknown features had ceased to work. The contact received notification of NHTSA Campaign Number: 22V382000 (Power Train) and the vehicle was taken to the dealer for the recall repair; however, the failure persisted after the repair. The check engine warning light was illuminated and a message advising to check the Owner's Manual was displayed. The contact stated that the recall remedy failed to fix the failures. The dealer was notified of the failure and submitted a case report to the manufacturer; however, the manufacturer declined to cover the repair. The vehicle was not repaired. The failure mileage was approximately 2,700.

NHTSA ODI 11518727

Engine tick after first oil change.transmission shifts hard

NHTSA ODI 11518085

Brake light stop switch replaced 2/2/23. Now brake lights cut off if any pressure is released but foot is not removed from brake pedal. Additional harder pressure is required for brake lights to come back on. Brake lights will flicker and then cut off while foot is on brake pedal. Intermittently comes on as it should. This is an extreme safety hazard.

NHTSA ODI 11507324

2020 FORD MUSTANG. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 20V-575. THE CONSUMER TRIED TO HAVE THE RECALL REPAIRED SEVERAL TIMES OVER A 2 YEAR PERIOD, BUT INFORMED THE CAMERA IS ON BACK ORDER.

NHTSA ODI 11505981

Pre-Collision Assist Not available, Hill Start assist warning messages multiple times since 12/24/22. Both errors happened after having the 10R80 Transmission worked on and recalls associated with VIN corrected from 10/06-12/22. Warning messages popped up on message center on dash at time of error. This greatly increases the risk of being in an accident and causing harm to myself or someone else. Vehicle has not been inspected. Ford was contacted 01/30/23. I was told to check for obstructions in front of camera behind rear-view mirror. No obstructions found, car is kept in pristine condition. Awaiting response from Ford for an appointment day and time to have issue corrected.

NHTSA ODI 11504427

When trying to start got steering lock malfunction service now. Car would not start stranded for 10 hrs.

NHTSA ODI 11502279

Evaporation Core is leaking. Many people have reported the same issue. Refrigerant was leaked into the car while driving and now needs a costly repair. The vehicle was only looked over by a mechanic. There is/was no warning lamps.

NHTSA ODI 11499769

Tire size: 255/40 ZR19 Our vehicle only has 14,757 miles and these tires lack good traction under normal driving conditions. In more than one occasion, the vehicle would start fishtailing when entering a highway from a side street. So far, we have been lucky and managed to keep the vehicle from leaving the roadbed or crashing into another vehicle. However, every time this happens, we get the scare of our lifetime.

NHTSA ODI 11498290

The contact owns a 2020 Ford Mustang. The contact stated that the passenger's side rear window failed to roll up completely. The contact also stated that the front passenger's side window would continuously roll up and down upon starting the vehicle and while driving. Additionally, the contact stated that the windshield wiper relay had failed. The trunk and hood warning lights were illuminated. The contact stated upon engaging the front passenger’s and driver's side seat heaters, there was an abnormal sound coming from the rear seats. The dealer was notified of the failure and picked up the vehicle for diagnostic tests. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 68,000.

NHTSA ODI 11482620

Caught in stop and go traffic at night for 45 minutes. Car started moving forward even though my foot was only on the brake pedal. My first thought was I'd accidentally pressed both the brake and gas pedals, but I could see my foot on the brake pedal since the under-dash area is lit in the Premium model. It happened for about one minute the first time, then happened again a couple minutes later. I hit the bumper of a tour bus during the second instance at about two mph. The tour bus driver apparently didn't notice the hit and changed lanes a few minutes later. I didn't see any damage to the tour bus, but my license plate bracket and license plate were bent, and the middle part of my bumper didn't snap back together correctly. The Ford dealer was unable to duplicate the problem, and the brakes and vacuum pressure module didn't show any leaks. The service advisor said it was impossible for the transmission to engage without pressing the gas pedal, but I suspect the 10-speed transmission since the engine rpm didn't appear to change. There were no warning lights before or after the incident and the service advisor said no codes had been set. In retrospect I should have tried putting the transmission in neutral, used the emergency brake,or turned off the ignition (but a tractor trailer was about ten feet behind me).

NHTSA ODI 11478710

Brake light switch stopped working at around 30k miles. Cruise control stopped working and acceleration does not work. Will go no more than 45 mph and stall and stop.

NHTSA ODI 11476920

I was in an accident hitting my entire front end, which has a lot of damage. With the impact the car had obtained, I feel as though the airbags should have deployed.

NHTSA ODI 11470383

DRIVING AT POSTED SPEED, WENT TO PASS A VEHICLE AND THE ACCELERATOR STUCK IN FULL OPEN (DOWN) POSITION. CAR LURCHED FORWARD AND LUCKLY I WAS ABLE TO PUT IT ON NEUTRAL, PULL OVER AND MANUALLY UN-STICK THE ACCELERATOR PEDAL.

NHTSA ODI 11458676

I was contacted by the NHTSA, after I had an accident in my 2020 Ford Mustang EcoBoost with the automatic transmission and ability to manually shift. I spoke with an Investigator by the name of [XXX]. The investigator wished me good luck, as it was relayed to me that I was the only one who had the problem which resulted in me having an accident. I have since then found multiple sites with multiple complaints of the same issue, and I was told that there’s a Fourth Class Action Suit right now that I should be a part of. Please have someone who is familiar with what’s going on with Ford call me at: [XXX]. Thank you for your help! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11451768

The contact owns a 2020 Ford Mustang. The contact stated that while driving at 45 MPH, the vehicle was jerking and shaking uncontrollably. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The contact stated that the failure recurred increasingly while driving on the interstate. The contact veered to the side of the road. The vehicle was towed to the contact’s residence. Then the vehicle was towed to the dealer who diagnosed that no issues were found. The manufacturer was notified of the failure and referred the contact to a second dealer; Don Rich Ford Co Inc (221 E Montgomery St, Villa Rica, GA 30180) who diagnosed the grille shutter and the sensor fuel injectors had failed and needed to be replaced. The contact stated that the vehicle was repaired; however, the failure persisted. The vehicle was towed to a third dealer; Pugmire Ford (1 Ford Way, Carrollton, GA 30116) who diagnosed that the valve body and other unknown components of the transmission needed to be replaced. The contact stated that he has sustained back injuries due to the failure but had not sought medical assistance. The manufacturer referred the contact to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 23,600.

NHTSA ODI 11447129

The contact owned a 2020 Ford Mustang. The contact stated while driving at 65 MPH, in the center lane a tractor-trailer side swipe and hit the contact front passenger side door which caused the contact vehicle to spin around and hit a median wall, and spin out again with the vehicle coming to a stop in the middle of the intersection. The front tires were ripped from the vehicle. The air bags did not deploy. The contact sustained bruises on the lower and upper back, bruises to both knees. The contact also sustained vision impairment to where he started seeing black dots and a bruised left arm. The contact was also suffering from panic attacks. The passenger sustained a bump on the forehead, neck, and lower back bruises, as well the right knee was severely swollen. There was no medical treatment at the scene, but the contact went to the hospital the next day. A police report was filed. The vehicle was towed to a collision center where the insurance company deemed the vehicle was a total loss. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.

NHTSA ODI 11443786

This vehicle has been in an accident with damage exceeded $5000.00 (I have a Ford Dealerships estimate to prove damage on the vehicle has not been eepaired nor reported) Again, substantial, front drivers side, hood, wheel, breakline, door and underbody damage occurred to this vehicle. It was never reported to Carfax nor any online reporting agency. This vehicle is being resold with a 'clean' carfax because damage has never been reported.

NHTSA ODI 11443811

On July 26, 2021, I had a head on collision ( driver side to driver side ) where I felt like the vehicle didn’t want to stop. Even when I applied the brake, the vehicle kept going forward. In that collision, even though I was wearing my seatbelt, my head went straight up and I hit the top of my car. My head felt crunched into my neck and shoulders, and the belt restrained me enough to pull my right shoulder back and down from having my head crunching further into the top of my car. Although I wasn’t given a ticket for the accident, the Police found me to be at fault. Later, I went to an Urgent Care where they diagnosed me with having a concussion. I haven’t seen any other necessary doctors, because I don’t have the money out of pocket. I don’t know that my remaining PIP will cover anymore. I am still having issues with my head, neck, back, and hip now. I recently saw a Dentist and I may have TMJ. I never have experienced such pain of my entire left side of my face. My migraines have increased in frequency and intensity, and other health issues are agitated and inflamed.

NHTSA ODI 11436847

The contact owns a 2020 Ford Mustang. The contact received notification of NHTSA Campaign Number: 20V573000 (Service brakes, Hydraulic, Service brakes) however, the part to do the recall repair was not yet available. The contact called the local dealer and it was confirmed that parts were not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11432277

Periodically receive indication of 1) Steering assist fault service required 2) Hill start assist not available 3) advancetrac unavailable. While these messages appear on the dash, the electric power steering system fails. This happens frequently, where there is no power steering when operating vehicle. Could be potentially dangerous while making low speed turns. The system is up to date. Local Ford service center believes the problem is the motor of the steering rack. The part is on back order with no indication of the dangerous problem being repaired any time soon.

NHTSA ODI 11420236

2020 FORD MUSTANG. CONSUMER WRITES REGARDING ACCELERATOR SAFETY INCIDENT. *LD THE CONSUMER STATED THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WHILE BEING DRIVEN. THE DEALER WAS NOTIFIED AND COULD NOT REPLICATE THE FAILURE. *JS

NHTSA ODI 11407684

RENTING VEHICLE FOR LONG TERM USE. DRIVE AS MOSTLY SINGLE WOMAN AND COMMUTE UP TO 2 HRS. SIDE LIGHTS ARE ATTENTION GRABBER FOR NIGHT TIME USE. EX DRIVING ON 8 AND STOPPING AT REST STOP OR FOR GAS DREW MUCH UNWANTED ATTENTION. MY CELL PHONE SLID UNDER PASSENGER SEAT AND I HAD TO EXIT VEHICLE MOVE CAR FORWARD AND BACK TO TRY AND PRY OUT. THIS COULD HAVE BROKEN MY NEEDED MEANS OF COMMUNICATION OR HURT MY HAND AS SEAT IS LOW FOR BETTER COMFORT BUT NO ROOM TO GRAB THINGS UNDERNEATH. ALSO BACK SEATS STRAP TO ALLOW ENTRY TO TRUNK. AS AN ADVOCATE THIS IS AN EASY ACCESS TO STOW AWAY PASSENGERS OR HAVE SOMEONE HIDE IN TRUNK. THE TRADITIONAL STRAP IN BETWEEN SEAT AND MUCH TIGHTER MAKES THIS MORE OF A PROCESS BUT WOULD MAKE MORE SENSE TO DRIVERS LIKE MYSELF AS A VICTIM OF SEXUAL ASSAULT. THANK YOU FOR YOUR TIME.

NHTSA ODI 11407103